(Re-engagement for Self-Sufficiency, Empowerment and Transformation)

Help women ages 16 to 24 who are not in school or not working and need options and resources to be guided toward becoming a financially, emotionally, and socially secure adult. RESET offers educational coaching, life skills, case management, and possible paid training opportunities for those selected to participate.

Meet the RESET Team Case Managers

LEx

Alexis joined RESET because she is passionate about empowering young women. She strives to provide guidance and resources to help them become self-sufficient, successful, and break generational cycles.

Fun fact about Lex: is a former RESET participant herself and now has her own little zoo at home
—1 dog and 6 cats!

Helané

Helane passion for empowering women from diverse backgrounds. As a case manager, she provides educational and financial resources to help young women become self-sufficient and secure brighter futures for themselves and their children. She especially enjoys guiding women as they discover their potential and witnessing their transformation.

Fun fact: Helane comes from a large family with their own gospel choir—and even a CD!

Maria

I am a Certified Trauma-Informed Coach and Case Manager dedicated to empowering women and families through a trauma-informed care approach. I focus on creating safe, supportive spaces that foster healing, growth, and lasting transformation. Joining YWCA San Antonio aligns with my values, allowing me to combine advocacy, trauma-informed practice, and community impact to create meaningful change. For me, working at the YWCA is not just a role—it’s a calling.

Fun fact: I love watching K-dramas in my downtime and never miss a chance to watch football and basketball with my boys.

The RESET Case Manager help you to identify career pathways and offers educational coaching, life skills, case management, and referrals to job training and placement opportunities. They will help you focus on strengthening engagement, work readiness, and ongoing needs assessment. The team focus on positive connection with respectful interactions, and compassionate care.

Natalia

As the Client Service Manager, I love having the opportunity to support, educate, and guide the team so they can provide the best assistance to our clients. I enjoy growing alongside them, and it brings me great joy to continue impacting the lives of young women, helping them achieve their dreams.

Fun fact: I like rolling down the car windows (when it’s not too hot) and listening to music really loud.

Services Offered

RESET offers a wide variety of services to our clients and is still expanding. Services offered include:

Individualized service plans
Boss Babe Support Group series
Career and education exploration and assistance
Direct referrals to various resources for services (ex: childcare, job training/placement, therapeutic services, medical, educational)
Job Readiness
Access to Therapy
Supportive Housing
Financial Literacy
Transportation assistance
Life skills development
Enrichment opportunities – (such as college tours, intro to café college, special speaker presentations)
Women's Living and Learn Center

SUPPORT GROUP
RESET case managers lead a monthly session of the Boss Babe Group Series. The group is called BOSS BABES, and the abbreviation stands for “Building your Own Support System”. This is a woman empowerment group that provides a space to share experiences and present relevant life skills information.

The group is divided into two parts.

The first portion is about a specific topic regarding life skills.
The second portion is an engaging arts and crafts activity to help reduce stress by improving moods and energy through creativity and fellowship.

The group focuses on four different thematic areas:
1. Wellness
2. Adulting
3. Education/ Career
4. Relationship/ Communication

Sewing 101

Vase Painting

Presenting a Specific Topic Regarding Life Skills

Creating a Vision Board

Ojo de Dios Crafting

Pumpkin Craving Time

Sewing 101

Meet our successful clients stories

From Education to Entrepreneurship: A RESET Success Story

When this participant joined the RESET Program, she was balancing financial challenges, employment, education, and family responsibilities while working toward greater independence. Through individualized case management, career readiness services, and educational assistance, she successfully maintained employment while earning a college degree and completing an additional professional certification. Financial assistance and continued support helped reduce barriers, allowing her to remain focused on her personal and professional goals. Inspired by her accomplishments, she began pursuing entrepreneurship by developing a business plan, creating marketing materials, and exploring opportunities to establish her own small business. Her journey demonstrates how determination, educational advancement, and access to supportive services can empower young adults to overcome challenges, develop financial independence, and turn their aspirations into meaningful opportunities.

From Barriers to Career Success: A RESET Success Story

When this participant joined the RESET Program, financial challenges and uncertainty about her career path made achieving long-term independence difficult. Despite these barriers, she remained committed to her goals, maintaining employment while successfully completing professional certifications and taking important steps toward financial stability. With continued guidance and encouragement from RESET, she pursued her passion for healthcare, earned a pharmacy-related certification, and secured employment in her chosen field. Building on these accomplishments, she is now preparing to pursue higher education with the long-term goal of becoming a pharmacist. Her journey demonstrates how determination, perseverance, and access to supportive services can help young adults overcome barriers, achieve meaningful milestones, and build a brighter future.

A New Path Forward: From Self-Doubt to Self-Belief

When this participant joined the RESET Program, she struggled with self-doubt and uncertainty about her ability to achieve her personal and professional goals. Through individualized guidance, encouragement, and ongoing support, she began recognizing her strengths, building confidence, and discovering new possibilities for her future. A significant milestone came when she secured employment, strengthening her financial independence and reinforcing her belief in her abilities. Motivated by her progress, she took another important step by applying to pursue higher education in the technology field. Her journey demonstrates how determination, self-belief, and access to supportive services can empower young adults to overcome barriers, achieve meaningful goals, and take control of their futures.

Building Stability and Creating a Brighter Future: A RESET Success Story

When this participant joined the RESET Program, she was facing housing instability, financial challenges, and significant personal responsibilities while working toward a more secure and independent future. Through individualized case management and coordinated community partnerships, she gained access to stable housing, educational assistance, and essential resources to support her goals. Despite multiple challenges, she successfully earned a professional certification in healthcare administration, demonstrating her determination to advance her education and career. With additional job readiness support, including resume development and interview preparation, she secured stable, full-time employment and continued strengthening her financial independence. Her journey highlights how resilience, perseverance, and access to comprehensive supportive services can empower young adults to overcome barriers, achieve meaningful milestones, and build a foundation for long-term success.

Want to join the RESET Program?
Click on the link below to access our form. Once the RESET received the new form, the case managers will reach out to the interested client within 72 business hours.