Embedded Files
Smart Support, One Loan at a Time
HOW IT WORKS
HOW IT WORKS
1. Broker Prepares the Deal
1. Broker Prepares the Deal
Broker ensures the deal is fully ready for lodgement:
Completed Fact Find
All supporting documents (ID, payslips, bank statements, etc.)
Cover letter with clear instructions for the processor
Application software link being used (e.g., ApplyOnline, Simpology, Mercury, etc.)
Username and password (temporary or shared credential as per policy)
2. Payment for the Service
2. Payment for the Service
Broker pays the per‑deal processing service fee through the agreed payment method.
Payment to be done using this link below: Kickstart Your Deal
Payment confirmation is recorded before proceeding.
Per Deal Application
Per Deal Application
We offer flexible service options, from basic lodgement to a comprehensive end-to-end solution, so you can choose the level of support that best meets your processing needs.
3. Broker Prompt to Send File
3. Broker Prompt to Send File
Once payment is confirmed, broker receives an automated prompt or reminder:
Send the deal application via email.
Share supporting documents via a Google Drive link (organised in folders if possible).
4. File Assigned to Processing Support
4. File Assigned to Processing Support
File is assigned to an available Processing Support Team Member.
Processing Support acknowledges receipt of the file by email.
5. Initial Review & Missing Information Request
5. Initial Review & Missing Information Request
Processing Support team member reviews the submitted file.
If anything is missing or unclear, a Missing Information Request (MIR) is sent to the broker. Missing information may cover any missing information on the fact find to allow us to continue data entry on the CRM and will be required onto the application platform
6. Process Application in CRM & Online Platform
6. Process Application in CRM & Online Platform
Once all MIR docs are received:
Processing Support inputs all data into the CRM and the online application platform.
Completes the application in line with the broker’s instructions.
Will check servicing according to documents and the servicing calculations provided by Broker and will request clarification if there is a discrepancy
7. Compliance Signatures & SOCA Final Check
7. Compliance Signatures & SOCA Final Check
Processing Support sends the broker:
Any compliance forms requiring broker or client signatures.
A final Statement of Credit Assistance (SOCA) for broker to check and approve.
9. Return Completed File to Broker
9. Return Completed File to Broker
After successful lodgement:
Processing Support compiles and organises all documents into three folders:
Compliance – All Docs
Lender Docs
MIR Docs
All folders are returned to the broker (via email link or Google Drive).
All documents are named using our own naming convention to assist the broker with any audit requirements.
Fact Find Form
Fact Find Form
AOL Checklist
AOL Checklist
DISCLAIMER:
The Fact Find Form we provide is optional. If you already have your own Fact Find Form, feel free to use it instead. Please ensure that all AOL requirements are properly completed and uploaded to avoid delays in processing your mortgage deal.
8. Lodge with the Lender
8. Lodge with the Lender
After receiving final approvals and signatures:
Processing Support lodges the application with the lender.
Page updated
Report abuse