Appeals and Complaints

An appeal is about an academic decision reached. 

You can appeal against a procedural error in arriving at the academic decision or on the basis of mitigating circumstances if you have a good reason for not declaring these at the appropriate time. 

You cannot appeal against an academic judgement of the quality of your work. 

If you are dissatisfied with your experience of a service you have received as a student you should let us know. In the first instance you should speak to someone within the department or service where the issue occurred. If you are dissatisfied with their response, you can find more information on how to make a complaint on our website. 

The GSA has a dedicated advice service to guide postgraduate researchers through these procedures.  If you are considering making an appeal or a complaint, you can contact the GSA via email or though their website. 

For more information on complaints and appeals, and how to complain or appeal, you can visit the University webpage on complaints and appeals.