Communicating with the Department
Communicating with the Department
Email
Our main point of contact with you is through your University of York email address, so you must check this account regularly.
If you experience any problems accessing your University email account you must resolve this quickly with IT Services.
Your University email will be used to send information such as:
any revisions to your teaching rooms or assessment dates
information regarding reassessment arrangements
exceptional circumstances claim outcomes
your progression and result information
enrolment information
If you do not receive key information, such as reassessment arrangements, failure to check your University email cannot be used as grounds for exceptional circumstances. For further information, please see Exceptional Circumstances in the Assessment, Progression and Award Section of the Handbook.
Email etiquette
You should use your University email account when communicating with the Department. To assist email communication we request that you:
Use a concise and specific email subject line; where relevant please include your Name of Programme/ Cohort reference e.g. MSc Mental Health Research/September 2024.
Sign off your email with your full name and student ID number (nine digit student number – not your seven digit exam number).
Please note this is regarded as formal communication which will be filed on your student record, so you should try to avoid using unprofessional language such as text abbreviations.
Noticeboards
In addition, we communicate to student groups through noticeboards located in the reception area near the Student Services office in the Seebohm Rowntree Building. Noticeboards are organised by programme. General information including flyers for study days and conferences will be disseminated on the relevant noticeboards. Information may also be communicated via the VLE.
MyUoY app
Download the MyUoY app to help you manage day-to-day university life, featuring your timetable, campus map, Library card and loans, study space availability, events, news and more.