Troubleshooting and Quick Fixes

Beta Testing has started!

Mastery Connect platform is updating the Tracker view, improving the assessment building process, and the ability to convert Classic Canvas Quizzes.

Be on the lookout for changes to the platform! This site will be updated as soon as possible. Please be patient and reach out if you have questions.

Update Profile for CMap

Don't have access to the CMap???? Make sure your Profile is updated!!!

Profiles in Mastery Connect should be updated to reflect the grades and subjects that you teach. Doing this will help Mastery Connect to share the correct CMap to your Mastery Connect Account. Once you have updated your profile, if you still do not have the correct CMap for the classes that you teach, please complete a Mastery Connect Tech Ticket.

Assessment Change Request

Have something to change on a Mastery Connect Assessment? Need help with the platform?

Access the Tech Help desk and enter a ticket using the Mastery Connect Button.

Quick Test Corrections

Use the Performance Grader to help make corrections to student assessments.

As a teacher you can open student assessments and change answers that students gave.
- This could because you…
  - Found an error on the assessment answer key
  - Pulled student aside to have them fix a mistake

Removing Assessments from Tracker

As changes are made to assessments, the old assessments will be removed from the Curriculum Map (CMap) but will remain on your trackers. Assessments that have been updated will have "Updated" in the title of the assessment. Follow these steps if you would like to remove assessments not needed on your tracker.

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