Embedded Files
Intake
Intake
"I'm a new participant and I qualify for services. What are my next steps?"
"I'm a new participant and I qualify for services. What are my next steps?"
*ROSS*
“I’m transferring my services from another agency to Wyncote Wellness. What do I have to do?”
“I’m transferring my services from another agency to Wyncote Wellness. What do I have to do?”
*ROSS*
“What do I need to qualify for services with Wyncote Wellness?”
“What do I need to qualify for services with Wyncote Wellness?”
*ROSS*
Human Resources
Human Resources
“I’ve already been hired, what are my next steps in the on-boarding process?”
“I’ve already been hired, what are my next steps in the on-boarding process?”
*YAZ*
“When caring for a participant, how do I know what I’m supposed to do?"
“When caring for a participant, how do I know what I’m supposed to do?"
*REFER TO THE SAF*
“Do I need an ID Badge? If I do, when/why do I have to wear it?”
“Do I need an ID Badge? If I do, when/why do I have to wear it?”
Yes, ALL employees are required to wear ID badges. Any time caregivers are caring for participants in their homes, their badges must be worn and visible. This is to ensure that the caregiver and participant are safe and following all applicable laws while working. If a state-mandated visit occurs, they will be able to identify each caregiver and the agency that they work with.
case management
case management
“I would like to switch my caregiver. How do I do that?"
“I would like to switch my caregiver. How do I do that?"
Participants (or Their power of Attorneys) must call our office to switch their caregiver(s). Our case manager will confirm participant with qualifications, and another caregiver.
“I’m an On-Call Caregiver. What does that mean?”
“I’m an On-Call Caregiver. What does that mean?”
On-Call Caregivers serve as our first line of defense when we are unable to provide care for a participant on a given day. Notifications are sent out to these specific people on a first come, first served basis. Once the participant confirms the visit, the caregiver will fill in that shift.
“What do I need to qualify for services with Wyncote Wellness?”
“What do I need to qualify for services with Wyncote Wellness?”
*ROSS*
billing/payroll
billing/payroll
“Timesheets. How do I fill them out?”
“Timesheets. How do I fill them out?”
When filling out a timesheet, please view the image below. Keep in mind that:
The image must have a solid background
The image must be clearly visible and legible
The image cannot be ripped where information is required for processing
“I’m transferring my services from another agency to Wyncote Wellness. What do I have to do?”
“I’m transferring my services from another agency to Wyncote Wellness. What do I have to do?”
*ROSS*
"How do I know who my SC and/or MCO is?"
"How do I know who my SC and/or MCO is?"
*XAVIER*
"How do I set up my direct deposit?"
"How do I set up my direct deposit?"
*DAWAAN*
"I have to come to the office to pick up a check. When should I arrive?"
"I have to come to the office to pick up a check. When should I arrive?"
Our office is open from 9am-5pm. Employees are allowed to come to the office at any time during those hours to receive their checks. It is suggested that they call first to verify that there is a check for them, before travelling to the office.
"I need access to my paystubs. How do I retrieve them?"
"I need access to my paystubs. How do I retrieve them?"
*DAWAAN*
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