Read the corresponding website or watch the video, then take the quiz to see how well you know your stuff.
You can also download a copy of the Unit 1 Chapter to read.
3.1 Video (Alternative)
3.2 Video (Alternative)
3.3 Peer to Peer & Client/Server
(Alternative)
3.3 Topologies (Alternative)
3.4 Network Types (Alternative)
3.4 Voice and Mobile Data (Alternative)
3.5 MIS (Alternative)
3.5 CRM (Alternative)
3.5 SOP (Alternative)
3.5 Helpdesk (Alternative)
4.1 Interpersonal skills (Alternative)
4.1 Questioning techniques (Alternative)
4.1 Verbal and Non-Verbal (Alternative)
4.1 Barriers (Alternative)
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4.3 Video (Alternative)
4.4 Ready for work 1 (Alternative)
4.4 Ready for work 2
4.5 Job roles 1 (Alternative)
4.5 Job roles 2
4.6 Professional bodies 1 (Alternative)
4.7 Industry certification (Alternative)
5.1 Whistleblowing (Alternative)
5.1 Gender & Trans
5.1 Disability
5.1 Use of information
5.1 Codes of practice
5.1 Staying safe online
5.1 Bias 1
5.1 Bias 2
5.1 Bias 3
5.1 Law and Ethics
5.2 Security of information (Alternative)
5.2 Health and safety
5.2 Organisational policies (Alternative)
5.2 Code of conduct, etc.
5.2 Change management (Alternative)
5.3 Video (Alternative)
5.4 Physical security 1 (Alternative)
5.4 Physical Security 2 (Alternative)
5.5 Digital security
5.5 Digital Security
5.6 Overwrite data (Alternative)
5.6 Physical Destruction 1
5.6 Physical Destruction 2
Each learning outcome in this unit has been given a percentage weighting. This reflects the size and demand of the content you need to cover and its contribution to the overall understanding of this unit. See table below: