Privacy Policy

CityHelpers.ca Privacy Policy

Effective Date: 29 August 2024

CityHelpers.ca ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, CityHelpers.ca, and use our services.

1. Information We Collect

1.1 Personal Information We may collect personal information that you provide directly to us when you register on our platform, post a task, or sign up as a worker or small business. This information may include:

• Name

• Contact details (email address, phone number)

• Address and location information

• Payment information (e.g., credit card details, PayPal)

• Identification documents and certifications

• Business-related information for small businesses

1.2 Non-Personal Information We may also collect non-personal information about you automatically as you interact with our website. This may include:

• Browser type and version

• IP address

• Time zone setting

• Operating system and platform

• Information about your visit, including URLs, page response times, and errors

1.3 Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to:

• Understand how you use our website

• Personalize your experience

• Analyze website traffic and trends

• Manage advertising campaigns

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use your personal information to facilitate the connection between homeowners and workers, process payments, and manage tasks.

• To Communicate: We may use your contact information to send you updates, notifications, and respond to your inquiries.

• To Improve Our Services: We analyze non-personal information to enhance our website's functionality, improve user experience, and develop new services.

• For Marketing Purposes: We may use your information to inform you about promotions, offers, and services that may interest you. You can opt-out of marketing communications at any time.

• To Ensure Security: We use your information to monitor and prevent fraudulent activity, security breaches, and violations of our Terms of Service.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

• With Homeowners/Workers: We may share relevant information between homeowners and workers to facilitate the completion of tasks.

• For Legal Reasons: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure safety.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, firewalls, and secure payment processing systems. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction You have the right to access and correct any personal information we hold about you. You can update your account information by logging into your account or by contacting us directly.

5.2 Deletion You may request the deletion of your account and personal information. Please note that we may retain certain information as required by law or for legitimate business purposes.

5.3 Marketing Communications You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in the emails or by contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

CityHelpers.ca is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CityHelpers.ca Support Team
Email:  help@cityhelpers.ca
Phone:  1-8000-340-3844
Address: 168 Hobsons Lake Drive, suite 300, Halifax, Nova Scotia, B3S 1A2

This Privacy Policy ensures that users are informed about how their information is collected, used, and protected on the CityHelpers.ca platform.