Appeal and Complaints

COMPLAINT

The complaint is the formal expression of Dissatisfaction against the services. The complainant can be an individual or an organization.

COMPLAINT PROCEDURE:

• The complainant can use any of the modes of communication.

• The complaint logged on Worketic complaint log.

• The complaint shall be recorded, acknowledged by Customer communication and shall be forwarded to the management.

• In case of an anonymous complaint, or inadequate description, Management reserves the right of dealing with the complaint as deemed appropriate.

• Management shall investigate, keep complainant updated on status, and communicate the decision & actions to the complainant.

If you are not satisfied with the service provided by Worketic, you can directly email us to support@worketic.org

Appeal Process

The appeal is the expression of dissatisfaction on the result or outcome of the audit, decision or any other related matter

• The appellant can use any of the modes of communication.

• All the appeals shall be recorded and acknowledged by management.

• Management shall ensure proper tracking of appeals.

• Management shall investigate, keep appellant updated and communicate the decision & actions to the appellant .

• Management shall take suitable Corrective Action and Monitor its effectiveness

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