03/14/2020
Internet providers pledge access to support businesses and residents during COVID-19 emergency
With an increasing number of school closures and families staying home to protect against COVID-19, several internet providers in Connecticut are stepping up to ensure that families have the access they need to conduct business and complete schoolwork.
As part of the Federal Communication Commission’s Keep Americans Connected Pledge launched on March 12, eight internet service providers in Connecticut have committed to not terminating business or residential service, or charging late fees for anyone who can’t pay their bill due to hardship caused by COVID-19. They also have committed to provide Wi-Fi hot spots to any American that needs them. These pledge commitments will be in place for at least a 60-day period.
Connecticut providers that have signed the pledge include Comcast, Frontier, Altice (Optimum), Charter (Spectrum), Cox, Atlantic, Verizon, and AT&T.
In addition to signing the pledge, several companies are providing additional resources. Some of these include:
Comcast announced a plan to ensure low-income families have internet access that will be effective as of March 16. The benefits include 60 days of free service for new Comcast customers, and higher internet speeds for all qualifying customers. Families can check their eligibility and learn more about available programs at www.internetessentials.com.
Altice and Charter are offering 60 days of free broadband to households with K-12 and college students who have been impacted by COVID-19 and not already subscribers to their services with no installation fees.
AT&T is waiving home internet data caps during the entire COVID-19 outbreak.
Businesses and families in Connecticut that need assistance are encouraged to contact their service provider to see what programs they may have available to be supportive during this time.
Cox Services
Effective Monday, March 16, Cox providing:
Limited-time, first month free of Connect2Compete service, $9.95/month thereafter
Until May 15, 2020, Cox is providing phone and remote desktop support through Cox Complete Care at no charge to provide peace of mind and ease for technology needs
Resources for discounted, refurbished equipment through our association with PCs for People
Offer expires 5/15/2020. Cox Complete Care in-home support excluded. Program eligibility and other restrictions apply. Learn more at www.cox.com/c2c.
To Qualify: Families with K-12 children who are eligible for the National School Lunch Program, SNAP, and/or TANF; who receive Tenant-Based Vouchers, Project-Based Vouchers or Section 8 Project-Based Rental Assistance (PBRA); and/or who live in Public Housing: Apply here: https://www.cox.com/residential-shop/wls/order-cox-services.cox
Frontier Services
Frontier $9.25 a month - for eligible low income households. 800-921-8101
Verizon
Waive late fees
AT&T
Waive late fees
Will not terminate service for late payment
Wifi hotspots are open free to the public
Choose att-wifi or attwifi from your list of available wireless networks.
T-mobile
Current customers will receive unlimited data for the next two months
Will provide additional data to mobile hotspot users
Sprint
Most consumer customers on metered data (not Unlimited) plans will receive Unlimited data for 60 days (or a minimum of 2 bill cycles).
Sprint will provide an additional 20 GB Mobile Hotspot per month per line for customers that already have Mobile Hotspot in their plan for 60 days (or a minimum of 2 bill cycles).
Sprint will also provide 20 GB Mobile Hotspot per month per line to any customer that has a capable handset and does not have Mobile Hotspot today for 60 days (or a minimum of 2 bill cycles).
En Español
Cox Services
A partir del lunes 16 de marzo, Cox proporcionará:
Por tiempo limitado, primer mes de servicio “Connect2Compete” es gratis, $ 9.95 / mes a partir de entonces
Hasta el 15 de mayo de 2020, Cox brinda asistencia telefónica y de escritorio remoto a través de Cox Complete Care sin cargo para brindar tranquilidad y facilidad para las necesidades tecnológicas.
Recursos para equipos renovados y con descuento a través de nuestra asociación con “PCs for People”
La oferta vence el 15 de Mayo 2020. Se excluye la asistencia a domicilio de Cox Complete Care. Se aplica la elegibilidad del programa y otras restricciones. Obtenga más información en www.cox.com/c2c.
Para calificar: Familias con niños de K-12 que son elegibles para el Programa Nacional de Almuerzos Escolares, SNAP y / o TANF; quienes reciben Tenant-Based Vouchers, Project-Based Vouchers o Section 8 Project-Based Rental Assistance (PBRA); y / o que viven en viviendas públicas: solicite aquí: https://www.cox.com/residential-shop/wls/order-cox-services.cox
Frontier Services
Frontier $9.25 al mes - para hogares elegibles de bajos ingresos. 800-921-8103
Verizon
Renunciar a cargos por retraso
AT&T
Renunciar a cargos por retraso
Los puntos de acceso wifi están abiertos gratis al público
No terminará el servicio por pago tardío
T-mobile
Los clientes actuales recibirán datos ilimitados durante los próximos dos meses
Proporcionará datos adicionales a los usuarios de puntos de acceso móvil
Sprint
La mayoría de los clientes con planes de datos medidos (no ilimitados) recibirán datos ilimitados durante 60 días (o un mínimo de 2 ciclos de facturación).
Sprint proporcionará 20 GB de hotspot móvil adicionales por mes por línea a los clientes que ya tienen hotspot móvil en su plan durante 60 días (o un mínimo de 2 ciclos de facturación).
Además, Sprint proporcionará 20 GB de hotspot móvil por mes por línea a todos los clientes que tengan un teléfono habilitado y que actualmente no tengan hotspot móvil durante 60 días (o un mínimo de 2 ciclos de facturación).