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Screenshot guide to signing in

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Video guide to signing in

Click here to walk it through in just 3 minutes.

Password "policy" error

Your new password needs to be:

12+ characters
Include uppercase (ABC), lowercase (abc), numbers (123), and symbols (!@#)
Hard to guess (no names, or birthdays) and different from others you use

I don't know my password

If you've forgotten it, you will have to reset it: click here. You will need the phone you set up for security texts/calls.

If this is your first time signing in, find your temporary password in the email from Admissions.

My Outlook is already signed in

Click the circle top right (with your initials or picture)
Click Sign in with a different account
Click Use another account

"You're good to go" error

It should be ok again now - click here to try and log in again.

Account locked: I've moved house

Please contact Admissions by email or telephone: 01753 793288.

Account locked at Step 1: Check-in to Outlook

If you've followed the steps, and it should have accepted your password, let our IT team know by email: click here.

Please include:

Your student ID number
A telephone number we can call you on
The make and model of your device (e.g. iPhone 13)
The browser you are using (e.g. Chrome)
And a screenshot if you can (tips at the bottom of the page)

Account locked at Step 2: Boarding pass forms

If Step 1 (changing your password) worked smoothly, and now the next link isn't letting you in, please contact Admissions by email or telephone: 01753 793288.

Clicking '2. Boarding pass' is giving me a blank screen

If the automatic login isn't working - just click here instead, and use the 'Current Student Sign-in' option on the right hand side.

I'm seeing Access Denied when I try to fill out the forms

Our Admissions team will need to take a look on the system - drop them an email or call 01753 793288.

My photo or ID won’t upload in the Pre-Enrolment page

The file needs to be a certain size and type.

Size: under 10Mb

To find the file size:

On a PC, right click, choose Properties.
On a Mac, right click, choose Get Info.
On iPhone & Android: swipe up on the image

Type: It will accept PDFs, standard image types (JPG, GIF, PNG), Word documents, Excel spreadsheets and a handful of others.

I need to edit something I entered and can't

Contact our Admissions team by email or telephone: 01753 793288.

My name isn’t showing properly

Contact our Admissions team by email or telephone: 01753 793288.

I would like to change course

Contact our Admissions team by email or telephone: 01753 793288.

Google Error 404

You'll need to add your College Google account to your device. Try these steps: click here.

I am having a different problem

Is it about your course?

Contact our Admissions team by email or telephone: 01753 793288.

Is it a technical problem?

Get in touch with our helpful IT team by email: click here.

Please include:

Your student ID number
A telephone number we can call you on
The make and model of your device (e.g. iPhone 13)
The browser you are using (e.g. Chrome)
And a screenshot if you can.

To screenshot:

On a PC, press Print Screen (or Windows key + Shift + S). Paste it into your email.
On a Mac, press Command + Shift + 3. Attach it (usually saved on the Desktop).
On iPhone, press the Side button and Volume Up button at the same time. Attach it from the Photos app.
On Android, press the Power button and Volume Down button at the same time. Attach it from the Gallery app.

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