Grievance Process

WHAT DO YOU DO IF YOU HAVE A GRIEVANCE?

We want you to be happy at Western Heights School. There are times however, when things do not go as smoothly or as well as we may like. Here are some ideas about what you can do about it.

Problems with a teacher

Make a time to talk to your classroom teacher about your concern.

If your concern is the classroom teacher, make a time to talk to one of our Senior Teachers.

After a few days, if you do not think the problem has been solved by your classroom teacher or by a Senior Teacher, talk to the Deputy Principal.

If, after a few days, after you have spoken to the Deputy Principal, the problem is still there, talk to the Principal, Ash Maindonald.

Problems with school friends

Take the time to talk to your teacher or our Pastoral Care Deputy Principal, Teresa Hannard, about your concern. She is very helpful, especially with broken friendships. You can make an appointment at the Office.

Problems with your Homestay/Designated Caregiver

Make a time to talk to the Principal. He will discuss the concerns with you and do his best to sort things out. If necessary he will contact your parents.

At all the above meetings, notes will be taken of your concerns and of the solutions put in place.

If, after all the above have been tried, it is felt that your problem has not been resolved, then the student/parent may contact the International Education Appeal Authority, whose address is:

International Education Appeal Authority

AUCKLAND WELLINGTON

C/- Ministry of Education C/- Ministry of Education

Private Bag 47 911 PO Box 12 083

Ponsonby Wellington

Phone: (64 9) 374 5481 Phone: (64 4) 918 8300

Email: info.ieaa@minedu.govt.nz

You must be able to show them that you have tried to get the school to act before you contact them. They will consult the school to see if anything can be done to help you.

If you do have a problem, please ask for help while it is still a little problem. Do not wait for it to become a big problem. If you are not confident that your English is good enough you can always bring a friend who has better English.

We hope your stay at Western Heights School is a happy one.