We hire special people.
Our caregivers are not only uniquely qualified to care for our residents, but they also have a unique ability to connect with them at a soul level. Many residents tell us their caregivers become their “best friends.”
We select residents carefully.
We choose residents whose families desire to stay closely connected to their parent. From a simple Facetime call to a big family visit, we look for (and encourage) families to stay in touch.
We personalize the experience.
To ensure we create a personal experience for each resident, we hold a high ratio of caregivers to residents and work closely with each family during the transition to ensure each parent feels at home.
We create magic moments.
Everyone deserves to have something to look forward to and moments they’ll remember. We give our caregivers the time and space they need to create magic moments with our residents.
We challenge industry norms.
Our industry focuses on delivering a base level of healthcare to a large volume of patients. We focus on nourishing the bodies, hearts, minds, and souls of our residents so they can thrive again.
We continue to blaze new trails
We’ve researched, studied, and mimicked industry trailblazers to create Mercy House. Now we’re blazing new trails of our own as we elevate what people expect from Mercy House and the long-term care industry.