The ESF App does not require you to remember your password. In case you have changed your mobile device, you may sign out the app, sign in again with your school registered email and request a six digit unlock key.

Please remember to logout the app form your old device. Follow the same procedure to login:

1. 1. Download the app

   2. Enter the registered email in SIS.

   3. Enter the Unlock Key sent you to by email within 30 minutes.

Please clear the cache. 

1. Log out from ESF App

Clear the cache and cookies in the device settings for your Browser

For iOS, below is Safari in Settings. If you click on "Clear History and Website Data", you can clear the old data. (You can keep the tabs) 

For Android, Open Settings and select Storage. On the ESF App and Browser's info page, tap the Clear Cache option.

2. Unlock the ESF App with your email address.

There are commonly two possible reasons for this:

1. After reading a message - it is automatically moved from the READ stream of messages to the UNREAD stream - simply click UNREAD to see the messages you have read

2. When a message is sent, the sender sets an expiry date for the message. This avoids the system becoming clogged with messages which are no longer relevant. 

Tip: if you want to keep a particular message for longer or forever, forward it to an email address using the Forward button at the foot of the message details screen

Your device needs to have the default email account settings completed in your personal device settings. How you do this differs from machine to machine but if you Google <name of device> set up email , you will quickly find instructions personalised to your device: https://www.google.com/search?q=apple+X+set+up+email

The usual behaviour on all Apple and most Android phones is to retain the unlocked data for your Dashboard configuration - you should only have to unlock once at the start of each academic year. On some Android devices, by accident or design, the settings do not allow the App to continue running in the background when it is closed. If you search using Google for your phone model and instructions for retaining closed tasks in the background – I suspect some settings instructions will come up. This will very much depend on your phone and its settings.e.g. https://support.google.com/pixelphone/thread/6068458?hl=en

1. First try swipe up and down on the Dashboard screen to check the whole Dashboard. Sometimes it is not obvious (depending on the device screen size) that there are schools/student underneath the first ones

2. If above doesn’t work, be aware that your Dashboard is built when you unlock with a PIN. When students move year/school (usually in early August) - you need to logout and unlock again to build your latest Dashboard

This is especially common for parents who took part in the Pilot in one of the 4 pilot schools

If you took part in the ESF App pilot last year (or were a curious early adopter) – at the start of each year you need to logout (or uninstall) the App and unlock with a new PIN.

This will then rebuild your App dashboard with your latest data including any new students, new ESF schools and updated student year groups .

Because the App has been updated since the pilot, we recommend:

1.   Delete/Uninstall the ESF App

2.   Go to the App store and search for ESF App to get the latest

3.   Open the App and enter your email

4.   Wait for the PIN to arrive by email (it is possible email will go to a spam folder)

5.   Enter the PIN

6.   Wait for unlock to complete, sometimes for as long as 3-5 min, whilst the new App dashboard is assembled – even after the whirling stops

Please note uninstalling and re-uninstalling does not normally wipe the App data - and so does not rebuild the Dashboard - you must logout and get a new unlock PIN

3. Parent using different emails in different schools/for different children. It’s possible you have registered children with different emails - please check with school administrator and update your email address  if needed. 

We do not provide username and password to parents for VLE/ESF App, as you should not need them to access VLE/ESF App.

If you are asked to input username and password, your device is keeping the old data and needs to clear the cache. Can you please try the following:

1. Log out ESF App

2. Clear the cache and cookies in the device settings for your Browser

For iOS, 

Open Safari in Settings. If you click "Clear History and Website Data", tick "All history" and click "Clear history", you can clear the old data.

For Android, 

Open your browser. 

Android browser: Go to Menu > More > Settings or Menu > Settings > Privacy & Security.
Chrome: Go to Menu > Settings > Privacy.      
      
Android browser: Tap Clear cache, Clear history, and Clear all cookie data as appropriate.
Chrome: Tap Clear browsing data at the bottom of the screen, leave the defaults selected (browsing history, cache, and cookies), then tap  Clear.

3. Unlock the ESF App with your email address.

Guide for parents to clear browser cache