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Trouble with Instructional Software Tools?
Trouble with Instructional Software Tools?
These Chrome Browser tips will help with login issues to different websites, including the spinning Outlook Envelope
that will not load your email and this PowerSchool Error or
Canvas not responding. -->
Table of Contents
Table of Contents
URGENT? You can also try using Microsoft Edge Browser to login and get things done if you don't have time to troubleshoot now.
Clear Cache/Browsing History
Clear Cache/Browsing History
1. In top right corner of browser, click the 3 dots and choose Settings.
2. Choose Privacy and Security on the left
3. Choose Clear Browsing Data
4. Choose the tab that says: Advanced and the choose
clear all for all time.
5. Keep all boxes checked for Browsing, Downloads, Cookies, and Cached Images.
6. Hit Clear Data button.
**** 7. Important last step:
Students must sign out of Chromebook and sign back in before attempting login again.
Teachers, close all instances of Google Chrome on your laptop and then reopen the browser.
Update Chrome Browser
Update Chrome Browser
If you just received a repaired or replaced chromebook, you may need to update the Chrome Operating System. Drop down from the 3 dots in the top right corner near your name, and choose, "Help" and then "About Google Chrome" to make sure it is up to date.
You may have to reload several times and restart the Chromebook for it to fully load the updates. We're on version 110.0 in February of 2023. Make sure your number isn't in the 90s or early 100s.
Remove Extensions
Remove Extensions
Go to chrome://extensions/ in you address bar. Remove all extensions (except Print Logic) and add them one at a time to see where the error might be. Sometimes it is an app you've added in the last 6 months or something that hasn't been updated in years. Click here to see image.
Other Chrome Management tips:
Other Chrome Management tips:
Tabs Closed
Tabs Closed
The number of tabs you have open matters! Somewhere hiding might be an instance of your program (causing slow response) or something else consuming bandwidth. Close all but the most important tabs while you work.
Google Accounts
Google Accounts
If you have two Google Accounts, one for home, and one for school, you'll want to manage them to choose "SYNC is ON" so you can sync and not bounce back and forth between the two accounts within the same window.
Always keep the two accounts separate. Don't try to open extensions in one to use in the other, this is when you will lose forms or docs in the middle of something important.
This will also sync bookmarks for HOME and SCHOOL. If you have sync on, it will save those bookmarks wherever you go.
Choose a different image for your Home account and your School account to stay organized.
Syncing Google Bookmarks.webmSyncing Bookmarks
Syncing Bookmarks
Log into WakeID and see your face or initials in the top right. Click on it and make sure "Sync is ON" and it is your ___@wcpss.net account.
If so, anytime you log into Chrome, your bookmarks and autofill will be there.
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