Staff Tech Support

Announcements:

Annual Phishing Training

Reminder to complete your Annual Phishing Training for 22-23'. This is part of your Beginning-of-Year checklist requirements! To access the training, log into the WakeID portal, click the KnowBe4 tile, and click Go to Training.

Tech Tickets - Staff & Students

Drop by the library for minor tech issues and we will do our best to support you!

As of January 2020, WCPSS staff members can complete heat tickets in the WakeID portal. Please use the Help Desk Portal Instructions for help with submitting a ticket. The library team has access to help tickets and reviews them as well.

Staff Help Desk Tickets

Refer families to the WCPSS Tech Guides if they are having tech issues, need help logging into WakeID, setting up PowerSchool, or using Canvas.

They may use the online contact form or call the Help Desk at (919) 664-5700

Promethean Boards Tips & Tricks

Keyboard Disappearing?

Tap the status area in the bottom right corner.
Tap the gear icon to go into Settings.
Scroll down and tap on Advanced.
Under Accessibility, tap Manage accessibility features.
Under Keyboard, tap Enable on-screen keyboard.
A keyboard icon will appear next to the status area, allowing you to display the on-screen keyboard if it doesn’t appear automatically.

Password Resets

All teachers have access to reset network logins and WakeID passwords.

New students may take a day or two before they are able to log on successfully but they should have access within 48 hours.

Network Log-In (Laptop sign-on):

Within "This PC," go to the Shared Drive
Select Groups then Staff
Scroll down until you see Password Reset
Open the .exe file in the Password Reset folder
Type the student's ID (lunch number) for username and password
- You should receive a message that the reset worked or did not work

This action is only accessible on campus

WakeID Password Reset:

In your WakeID portal select "Wake ID Password Reset"
Search for the student by typing their name
Select the student and along the bottom of the screen you will have the option to change their password
Follow the change password steps

Installing Printers

You must be on campus to install a network printer on your laptop. Use the PrinterLogic extension to select the printer you want to install. To install a networked printer use these instructions.

If you run into problems, restart your computer. It may take a few attempts but this usually resolves the issue. Should that not work, stop by the library.

Use of Digital Products

Please consult the Digital Resource Product Library (in WakeID) before you use a resource to check it is approved for student use. Even products you have used for years may not be approved any longer and you must discontinue using them. Some products may be conditionally allowed, please review what those conditions are before using them. Requests for new products are not currently open at this time.

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