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This section provides a guide for reflection and strategic planning for the integration of ICT teaching, learning and administration within schools.
This section provides a guide for reflection and strategic planning for the integration of ICT teaching, learning and administration within schools.
It allows school leaders, staff and the school community to review and evaluate where they are now, where they want to be into the future and to monitor their progress.
It allows school leaders, staff and the school community to review and evaluate where they are now, where they want to be into the future and to monitor their progress.
The following structures describes the contribution that technologies can make to quality schooling:
The following structures describes the contribution that technologies can make to quality schooling:
• Enabling ICT leadership structures
• Enabling ICT leadership structures
• ICT teacher professional development
• ICT teacher professional development
• Integration of ICT teaching and learning
• Integration of ICT teaching and learning
• Improving ICT assessment and reporting
• Improving ICT assessment and reporting
• Developing, measuring and monitoring ICT capabilities
• Developing, measuring and monitoring ICT capabilities
• Accessing and utilization of ICT
• Accessing and utilization of ICT
• Provisioning and managing ICT resources
• Provisioning and managing ICT resources
• Reliable ICT infrastructure
• Reliable ICT infrastructure
How to log SchoolsIT Service Desk Fault Calls.
How to log SchoolsIT Service Desk Fault Calls.
Calls are logged at IT Service desk 021 834 4690
Calls are logged at IT Service desk 021 834 4690
If the call is not answered, it may be that the respective Call Agents are busy on other calls.
If the call is not answered, it may be that the respective Call Agents are busy on other calls.
Alternatively, WhatsApp: 021 900 7123 (No Voice Calls)
Alternatively, WhatsApp: 021 900 7123 (No Voice Calls)
Or E-Mail: Schoolsit.servicedesk@westerncape.gov.za
Or E-Mail: Schoolsit.servicedesk@westerncape.gov.za
IMPORTANT!
IMPORTANT!
- Make sure that you receive a reference number when logging a call.
- Keep ICT Fault Log Register updated.
2. FAULT CALL REGISTER WITH SCHOOLSIT SERVICE DESK.pdf2. SchoolsIT Fault Log Register (sample)
2. SchoolsIT Fault Log Register (sample)
When Service Desk calls are logged, please make sure that you capture it in the the fault log register.
When Service Desk calls are logged, please make sure that you capture it in the the fault log register.
Also, make sure that the IT Technician sign the Fault Log Register on satisfactory completion of the specific call.
Also, make sure that the IT Technician sign the Fault Log Register on satisfactory completion of the specific call.
SAMPLE OF FAULT LOG REGISTER: Download sample on left.
SAMPLE OF FAULT LOG REGISTER: Download sample on left.
3. WCED - Staff Account Request For wifi accounts.pdf3. Staff Request for WCGSCHOOLS Wifi Accounts:
3. Staff Request for WCGSCHOOLS Wifi Accounts:
NB. ONLY REGISTERED TEACHING AND NON-TEACHING STAFF OF A SCHOOL CAN REQUEST ACCESS TO WCGSCHOOLS WIFI.
NB. ONLY REGISTERED TEACHING AND NON-TEACHING STAFF OF A SCHOOL CAN REQUEST ACCESS TO WCGSCHOOLS WIFI.
- Form to be completed by ICT Champion.
- Form to be approved by principal.
- Form to be signed and stamped by principal.
Download sample on left.
Download sample on left.
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