Adobe De-Google Account Fix

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How to de-Google your Adobe Account

When signing in to the Adobe Creative Cloud App, you are NOT supposed to click 'continue with Google'. Doing so will cause a problem with your account - it becomes linked to Google rather than Microsoft. Below are details on how to fix this.

Step 1

Disconnect your Adobe account from Google, this demotes it to an individual Adobe account. See https://helpx.adobe.com/au/x-productkb/global/adobe-id-social-sign-in.html and scroll down to ‘Disconnect Facebook, Google, or Apple account from your Adobe account,’ for the instructions. As you do this you will need to make up a password for that Individual Adobe account. Then you need to ask Adobe to delete the account. Apparently, this will take at least a day.

Step 2

This video details the correct steps for linking your Adobe account to WCCS’s Education account: https://www.youtube.com/watch?v=3HKJm8RpAcg

They are also available on our help site here.