Setting Up Adobe Creative Cloud Access

Before you can access Adobe Apps, you will need to be allocated a license by the ICT Staff. If you think you require a license, please contact the ICT staff explaining why you need to use Adobe. Unfortunately licenses are no longer automatically available to all staff.

Next step is to ensure that you are signed in correctly to Adobe Creative Cloud, at which point all Adobe apps should work.

To check this, do the following:

1. Open the “Adobe Creative Cloud” app by clicking in your search bar at the bottom of your screen, and typing that in, then clicking on the correct match. 

2. If you are not already signed in, your will be presented with a screen as follows.  Enter your school email address and click the “Continue” button.   Please note, it is very important that you NEVER click the "Continue with Google/Facebook/Apple" buttons, as this will cause significant problems with your Adobe account.

If you have clicked one of these options and need instructions on how to fix your account, please click here.

3. If the next screen prompts you to choose between a Personal or Company/School Account, please click on “Company or School Account”, as circled below. 

4. The sign-in process will take a few moments and may cycle through a couple of different screens.  Once the sign-in process has completed successfully, you will be shown the screen below.  Please note that the message circled in the centre stating that “You don’t have access to manage apps” is normal and does not indicate an error or problem.  You can also click on the blue circle in the top right corner as circled to check that it shows your email address correctly.  Once you have verified that you are signed in, you can close Adobe Creative Cloud and use all Adobe programs as normal.