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WCCS Helpdesk
WCCS Helpdesk
If you require the support of administration staff, such as Cleaning, Electrical, Grounds/Maintenance, ICT or WHS, you will be required to log a ticket on the WCCS Helpdesk.
To access the WCCS Helpdesk, a link can be found on the Staff Portal under the quick links heading.
Logging a Ticket
Logging a Ticket
To log a ticket using the WCCS helpdesk, log in by clicking the "Sign in using Microsoft button", then on the home screen in the bottom left-hand corner click the green plus icon.
On the "New Ticket screen, fill out the correct details in the boxes, once all the information has been filled in click the "Create" button. Details on what to input into each box can be found below.
Title: In the title box write a short description of the problem.
Customer: In the customer text box put your name. Once you start typing your name it should automatically find your name and populate.
Description: In the description box put a detailed explanation of the problem, you can add photos or screenshots to clarify the problem by clicking the "select attachment…" link
Group: In the group dropdown box you can select either Cleaning, Electrical, Grounds/Maintenance, ICT or WHS, depending on who this ticket is for.
Priority: In priority you can select from either 1 low, 2 normal or 3 high. These options depends on the severity of the problem.
Location: Depending on if you selected ICT this box might say something else. In this box us the dropdown list to select the location of your ticket, you can find more precise locations by clicking the arrow button next to the block name. For ICT ticket it says "HARDWARE/DEVICE/ROOM", in this box enter either the device name (if it is a device) or enter the room number if it is equipment in a room.
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