Brandon White
Michigan, United States
penstrike.brandon@gmail.com | 734-546-4944
Summary
Highly motivated and customer-focused professional with extensive experience in audio-visual production, event management, and direct customer service. Proven ability to anticipate customer needs, provide expert solutions, and maintain strong client relationships in dynamic environments. Possesses a strong operations background and an Associate's degree in Digital Video Production, demonstrating a keen aptitude for quickly acquiring and applying new knowledge to enhance team value. Eager to leverage comprehensive A/V knowledge and exceptional interpersonal skills to excel as a Customer Service Relations Associate.
Experience
In Room Tech (Freelance) | ON Services Novi Sheraton | January 2024 – Present (1.5 years)
Managed and executed comprehensive audio-visual productions, including the setup, operation, and troubleshooting of lighting and sound equipment for diverse live events.
Provided expert technical consultation and support to clients, ensuring optimal audio-visual solutions were implemented and operational requirements were met.
Live Production Video (Freelance) | Complete Production Systems | Feb 2020 – September 2023 (3 years)
●Executed live video production for events, including professional camera operation and live switching. Edited post-event footage into final video deliverables for client review and distribution.
Custodian | Washtenaw Community College | Jun 2017 – Present (6 years 8 months) ● Provide outstanding face-to-face customer service while maintaining assigned buildings.
● Responsible for event setup and breakdown as dictated by Conference services, often involving audio-visual equipment arrangements to meet customer needs.
Booking Agent, Guest Relations Operational Manager | Youmacon Enterprises | Jun 2009 – Sep 2023 (14 years 4 months)
● Managed guest acquisitions for convention bookings, including contract negotiation and execution of technical riders, ensuring talent well-being.
● Orchestrated comprehensive planning and operational management of sta and green room during events, guaranteeing smooth execution.
● Developed detailed itineraries for all clients and sta, scheduled panels, and organized synergistic events to maximize attendee engagement.
● Prioritized and ensured client satisfaction and health throughout events, demonstrating a strong customer-centric approach.
Custodian II | University of Michigan | Aug 2012 – May 2017 (4 years 10 months) ● Delivered consistent face-to-face customer service in a dynamic university environment.
Education
Associate's Degree, Digital Video Production | Washtenaw Community College | 2015-2024 Certificate, Computer Systems Networking and Telecommunications | Washtenaw Community College | 2015-2024
Honors & Awards
Eagle Scout | Boy Scouts of America | Sep 2005
● Met the Requirements of the Rank of Eagle in the Boy Scouts of America. ● Key Skills
● Customer Service Excellence: Client Relationship Management, Customer Needs Assessment, Solution-Oriented Service, Conflict Resolution, Customer Satisfaction. ● Audio-Visual Expertise: Live Production, Equipment Setup/Breakdown, System Compatibility, Technical Troubleshooting, Video Editing, Audio Production. ● Operational & Administrative: Project Coordination, Event Management, Scheduling, Data Entry, Documentation, Time Management, Information Management, Oce Suite Proficiency (Microsoft Word, Excel, Outlook, PowerPoint).
● Communication & Research: Effective Communication (Written & Verbal), Email Etiquette, Telephone Etiquee, Web Research, Information Gathering.