Reset your Chromebook hardware

To fix some Chromebook problems, you might need to reset your Chromebook hardware, also called a hard reset.

Try a hard reset only after other ways to fix the problem have failed. It will restart your Chromebook hardware (like your keyboard and touchpad), and might delete some files in your Downloads folder.

Hard reset your Chromebook

For most Chromebooks, follow the steps below:

1. Turn off your Chromebook.

2. Press and hold Refresh  + tap Power . 

3. When your Chromebook starts up, release Refresh .

Step 1: Turn On Chromebook and Turn on Wi-Fi

1. At the bottom right, select the time.

2. Select Not Connected .
   Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.

3. Turn on Wi-Fi. 

4. Your Chromebook will automatically look for available networks and show them to you in a list.

Step 2: Pick a network and connect

1. Type in your password for the wireless network

2. Log into the Chromebook, once connected.

Please Contact West Branch Tech Department

First, check if the battery is charging by plugging your Chromebook into a power outlet. (Usually, you'll see a light turn on.)

If your Chromebook is charging, let it charge for at least 30 minutes. If it still won't turn on, contact West Branch Tech Department.

If your Chromebook still isn't charging:

1. Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall.

2. Make sure that the power outlet is working.

3. Unplug your charger from the wall and your Chromebook.

4. Plug your charger back in to your Chromebook, then the wall.

5. Charge the device for at least 30 minutes.

If these steps don't fix the problem, reset your Chromebook by following those directions on this page.

If your Chromebook is crashing or freezing:

1. Turn off your Chromebook, then turn it back on.

2. Close all your apps and browser windows.

3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page:

 Ctrl + Shift + r.

Please visit the following page

WiFi Connections

If your Chromebook is charged and the screen is black or very dark, then contact West Branch Technology Department

If you can not access your Google Classroom, please email your teacher and verify the Classroom code.

Please contact our support team and we will schedule a time to swap out a loaner chromebook with you.