Identify list of the responsibilities which are critical to meet the business objectives of this year and can be measured
Include the responsibilities that an employee needs to improve in.
Select the ones which can be converted to Objectives and can be weighted in terms of importance.
Ensure the objectives & KPI’s are SMART
That is to achieve our VISION, how should we appear to our customers?
It is to satisfy our shareholders & customers; how should we excel and operate at?
It is to achieve our VISION; how will we sustain our ability to change and improve?
It is the underlying characteristics which enable us to perform a job better with better results. They consist of behaviors based on the knowledge, skills, abilities.