Embedded Files
Resource Navigation Guide(Referral Partner)
© Copyright *2024* *WMCAA*, All rights reserved.
The content of this website is intended for use by approved Wayne Metro Referral Partners only.
Do not duplicate or externally distribute this guide.
The Internal Resource Navigation Guide is an invaluable tool that helps Wayne Metro employees connect clients to the appropriate services, enhance the overall client experience, and ensure smooth delivery across all programs.
Search for program information and follow the proper steps to connect individuals.
Search for a Program or Type of Assistance:
Click on the "service type" in the drop-down menu
Click "Ctrl + F" on your keyboard and type in the word to search it.
View Program Statuses:
Check out the graphic to the left! Each status is associated with a color.
Each status is listed with each program name informing you of its availability.
Read All About Program Information and Procedures:
Click the arrow to the right of each program description to see more.
Program descriptions include how to prescreen, complete an intake, assist with applying, schedule an appointment, escalate an issue, and more!
Childcare
Childcare
After School & Summer Programs
Program Status: Open
After School & Summer Programs
Program Status: Open
Our Accelerate to Great programs are offered to youth in grades K-12 throughout Wayne County, providing them a safe space to learn, play, and socialize after the school day comes to an end.
Wayne Metro’s A2G After School Program is run with the support of the Michigan Department of Education 21st Century Community Learning Centers. Provided to children by Wayne Metro staff.
Tags: after school, summer program, academy, elementary, education
1.) EXPLAIN THE OFFERINGS
Program Provides:
In-Person Programming (Monday - Thursday)
Academic Support
Family Engagement
Wrap-Around Resource Navigation
Food/Diaper Assistance
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
The child enrolled in one of the following schools
Edward Duke Ellington Conservatory of Music and Art
Fisher Upper Magnet
Ronald Brown Academy
JE Clark Preparatory Academy
Mark Twain Elementary
Mason Academy
Thorne Elementary
Ralph J. Bunche Academy
Grandport Elementary Academy
Dickinson East Elementary
Dickinson West Elementary
George Washington Carver Academy
Barber Preparatory Academy
Daly Elementary School
Tomlinson Middle School
Keppen Elementary School
Lafayette Elementary School
Lafayette Elementary School
Raupp Elementary School
Lincoln Park High School
Lincoln Park Middle School
Foote Elementary
Clarence B Sabbath Middle School
Ann Visger Elementary
Taylor Parks
Myers Elementary
Hoover Middle School
Household income must be below 100% FPL - Michigan FPL 2024 Guidelines
Required Documents to Fully Enroll:
ID of parents living in the household
Income statements
3.) CONNECT ELIGIBLE CLIENTS
How to Apply - Click Here to Register
Call for Information - 313-388-9799
Website link - Wayne Metro Afterschool Website Link
Early Head Start
Program Status: Open
Early Head Start
Program Status: Open
Early Childhood programs support the well-being and development of children from birth to age three by focusing on education, nutrition, medical and health care, parent involvement, and family support services.
Provided to children & their families by Wayne Metro staff.
Tags: Early Head Start, school, education
1.) EXPLAIN THE OFFERINGS
Program Provides:
Full-day classes and home visits are available
Classes are offered Monday to Thursday all year-round
Additional services to expecting mothers
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
The child must be ages 6 weeks - 3 years old
Household income must be below 100% FPL - Michigan FPL 2024 Guidelines
Required Documents to Fully Enroll:
ID of parents living in the household
Income statements
3.) CONNECT ELIGIBLE CLIENTS
Interest Forms are on our website per location - https://www.waynemetro.org/headstart/
ADDITIONAL INFORMATION:
Locations we service: Click Here!
Head Start
Program Status: Open
Head Start
Program Status: Open
Wayne Metro Early Childhood Head Start Program supports the well-being and development of children aged three to five by focusing on education, nutrition, medical and health care, parent involvement, and family support services.
Provided to children & their families by Wayne Metro staff.
Tags: Early Head Start, school
1.) EXPLAIN THE OFFERINGS
Program Provides:
Full-day and part-day classes are available.
Classes are offered Monday to Thursday from September to June.
Early Head Start also offers services to expecting mothers and children up to 3 years old (0-36 months). Full-day classes and home-visiting options are available for this program. Classes are offered Monday to Thursday year-round.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
The child must be ages 3 - 5 years old
Household income must be below 100% FPL - Michigan FPL 2024 Guidelines
Required Documents to Fully Enroll:
ID of parents living in the household
Income statements
3.) CONNECT ELIGIBLE CLIENTS
Interest Forms are on our website per location - https://www.waynemetro.org/headstart/
ADDITIONAL INFORMATION:
Locations we service: Click Here!
LEAPS (Learning, Excelling, and Parenting Successfully)
Program Status: Open
LEAPS (Learning, Excelling, and Parenting Successfully)
Program Status: Open
The Learning Education and Parenting Success (LEAPS) Family Literacy Program partners with adult learners of children ages 0-8 to support and strengthen these essential elements of the family.
Provided to parents or guardians of children by Wayne Metro staff.
Tags: GED, diploma, education, PACT, parents, children, literacy
1.) EXPLAIN THE OFFERINGS
Program Provides:
Adult Education
General Education Degree (GED)
Daily English as a Second Language (ESL)
Classes are held from September through June
Children Education
Focus on improving the child’s school readiness and literacy skills
Digital Literacy
Computer Basics to Website Design and Coding Basics
Digital Literacy Connection: Contact Deanne Surles via email: Ddsurles@waynemetro.org
Parents and Children Together (PACT)
With opportunities inside and outside of the classroom, parents and children are able to bolster their emotional bonds through play and discovery. PACT strengthens the learning relationship in families and supports parents garner greater assurance in advocating for their children’s educational needs.
Parent Time
Provide parents the opportunity to enhance strategies at home to best support their children’s growth and development.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must be a parent or guardian of a child living in the household
Income must be below the 100% FPL in Michigan
Required Documents:
Photo ID of Applicant
Birth Certificate of everyone in the household
Income Statement(s)
3.) CONNECT ELIGIBLE CLIENTS
How to Apply - Click Here!
When the application is closed - Interested Clients Click Here!
Website link for more information - Wayne Metro LEAPS Website
ADDITIONAL INFORMATION:
Courses are being held virtually and practicum placement will take place in person.
Timeframe:
This program is currently being offered once a year.
Online applications are available prior to the start of a cohort.
The number of applicants selected varies depending on available funding.
Cohort sizes are kept small (12-15) to maximize the individualized attention.
Academic support is also available.
Acceptance:
Once you complete the online application along with uploading the required documents, your application will proceed for review to determine if you are a good fit.
Applications will be reviewed to determine whether prospective students can satisfy the requirements and overall responsibilities and commitment.
Potential candidates will receive a phone call to be scheduled for an interview.
If the online application is unavailable, this means the cohort is currently not seeking candidates. Some may be placed on a waitlist.
Commitment:
Participation in Leap to Teach is a full-time commitment and only those who are seriously interested in working in the field of early childhood should apply.
A typical week consists of completing daily course work and includes a strict attendance policy that requires arriving on time and participating in all meetings, trainings and scheduled activities.
Individuals placed with a licensed child care provider must have a comprehensive background check to include FBI fingerprints, sign a statement of ethical conduct and pass physical, drug screening and TB tests. Falsifying or omitting information will result in the individual being found ineligible.
Homeless Services
Homeless Services
CAM Detroit
Program Status: Open
CAM Detroit
Program Status: Open
The Coordinated Assessment Model (CAM) is the Coordinated Entry System for Detroit, Hamtramck & Highland Park connecting people experiencing homelessness with access to shelter and housing resources as they are available. Residents will be screened for Detroit Housing Services Office before being referred to CAM.
Website link for more information - Click Here for More Information!
Partnering with HAND, The City of Detroit, Wayne Metro, and local homeless shelters.
Wayne Metro operates the phone line and CAM Access Points.
Wayne Metro's Client Service Centers are NOT Access Points.
1.) EXPLAIN THE OFFERINGS
Detroit CE System Provides:
CAM Detroit Emergency Shelter:
Intake and assessment via call center and designated Access Points.
Refers clients to emergency shelters
Adds clients to a wait list for shelter bed openings
CAM Detroit Shelter Diversion Services:
Through an ARPA grant, Wayne Metro CAM can screen for shelter diversion support to eligible individuals and households experiencing homelessness.
Shelter diversion eligibility is determined through CAM Staff only and is provided only if this form of assistance will prevent them from entering a shelter.
Short-term diversion
Security deposit
Rent assistance
Out-of-state travel opportunities
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Are you currently experiencing homelessness? (Yes)
Did you sleep in Detroit, Hamtramck, or Highland Park last night? (Yes)
Recommended/Required Documents:
CAM staff will request what is needed via CAM Access Point or Call Center.
3.) CONNECT HOMELESS DETROIT CLIENTS
Advise Clients to Call:
CAM Call Center - 866-313-2520
Monday - Friday 8:00 AM - 6:00 PM
Send Clients to Visit In-Person Access Points:
NOAH Access Point
Address: 23 East Adams Ave., 2nd Floor, Detroit MI 48226
Hours: Monday - Thursday 9:30AM - 4:00PM
Cass Community Social Services Access Point
Address: 11850 Woodrow Wilson St., Detroit, MI 48206
Hours: Monday - Friday 10:00 AM - 6:00 PM
VA Hospital - Veterans Only Internal Hospital Referrals
Address: 4646 John R, Red Tower 2nd Floor, Detroit, MI 48201
CAM staff can provide bus passes or a Lyft ride to Access Points
Chat the CAM Team if the individual cannot get to an Access Point without support.
ADDITIONAL INFORMATION: .
Shelter Bed Availability Information:
Due to limited availability, some shelters are not accepting walk-ins overnight.
Please call CAM to speak to someone who can advise on shelter availability and/or other options.
Please note that available shelter beds are limited and change daily.
Please call CAM during open hours to get the latest information.
We currently offer shelter referrals according to need and risk.
Individuals will be contacted when a shelter bed becomes available to them.
OutWayne - Continuum of Care (CoC - Homeless)
Program Status: Open
OutWayne - Continuum of Care (CoC - Homeless)
Program Status: Open
Wayne Metro is the lead agency assisting individuals facing homelessness and needing shelter within the OutWayne CoC.
CoC Website - https://outwaynehomeless.org/
Wayne Metro staff work as case managers.
Tags: homeless, shelter, housing, domestic violence
1.) EXPLAIN THE OFFERINGS
Program Provides:
Our County Continuum of Care is a local planning body with a mission to end homelessness in the Out Wayne County area. We believe that all residents at risk of or experiencing homelessness should receive the support they need to thrive in housing that is safe, affordable, and affirming. We collaborate with area service providers, partner organizations to illuminate the issues that contribute to homelessness and create solutions. Ending homelessness requires a systemic, community approach and invite you to join our fight to end homelessness in Out Wayne County.
Street Outreach Team
Wayne Metro staff will go to clients and meet them where they reside
Case Managers specialize in mental health or substance use support
If your client is living on the streets and has a mental health or substance use diagnosis you can call us at 734-284-6999, and we will have our team meet them where they are currently living.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Ask the client to ensure they would qualify before offering this program.
What city did you sleep in last night? (Correct Answer: Any city in Wayne County, except for Detroit)
Where did you sleep last night? (Correct Answer: On the street/outside)
If individuals are staying at a residence (even if it is not their own nor is it permanent) we cannot assist in placing them in an Out-Wayne shelter.
If the client states they slept in Detroit and not an Out-Wayne city, please refer to CAM.
Recommended/Required Documents:
SHHS staff will assist in getting their required documentation.
Please scan in any documentation that they have handed over to you (i.e. ID, SSN, etc.) and send it over to the SHHS staff member that will be assisting the client
3.) CONNECT ELIGIBLE CLIENTS
Call Coordinated Entry - 734-284-6999
Walk-ins Accepted at:
Wayne Metro Biddle
Address: 2121 Biddle Ave, Wyandotte MI, 49192
Hours: Monday - Friday 8:30AM - 5:00PM
Wayne Metro Romulus
Address: 11311 Wayne Rd., Westland MI,
Hours: Monday - Friday 8:30AM - 5:00PM
ChristNet
Address: 25275 Eureka Rd, Taylor MI, 48180
Hours: 9:00AM - 4:00PM
Access
2651 Saulino Ct., Dearborn MI, 48120
Hours: 9:00AM - 5:00PM
Complete the - Out-Wayne Walk-In Registration
Once the form is completed, and they are an Out-Wayne client, connect with a SHHS Team Member for the client.
If the staff member is in office, they will come and take the client for intake, if they are not, a staff member will reach out to the phone number provided.
Housing - Detroit
Housing - Detroit
Detroit Housing Resources HelpLine
Detroit Housing Resources HelpLine
1-866-313-2520 is known as the Detroit Housing Resource HelpLine. This line houses the hotlines for Detroit Housing Network, the Detroit Housing Services Office, Detroit Landbank Authority, Benefits-Period Homeowner Program and the CAM Phone Line.
Option 1 - CAM
Option 2 - Detroit Housing Services Office
Option 3 - Detroit Housing Network
Option 4 - Detroit Landbank Authority
Option 5 - Benefits-Period Homeowner Program
Option 6 - Wayne Metro Programs
This line is operated by Wayne Metro on behalf of DHN, Rocket Community Fund, and the City of Detroit
Benefits-Period Homeowner Program
Benefits-Period Homeowner Program
Program Status: Closed
Program Status: Closed
Gives Detroit residents who had over-assessed Detroit property taxes from 2009-2016 preferential access to various City of Detroit programs.
This program is administered by the City of Detroit through the Detroit Housing Network.
Wayne Metro provides referrals and answers the phone for the DHN phone line.
Tags: Buy Back, DLBA, Home Preservation
1.) EXPLAIN THE OFFERINGS
Program Provides:
Preferred access, award increases, discounts, and more
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Owned a home prior to 2009
Owned the home from 2009 until 2016 (unless it was sold or lost to foreclosure during that time)
Had a Principal Residence Exemption (PRE) effective during all years of ownership
Currently live in Detroit
There are no income requirements
Recommended/Required Documents:
No documents are required at the intake portion of the application.
Clients may be contacted by the City of Detroit staff for additional documentation needed after the initial intake. These will be sent over to the City of Detroit at that time.
3.) CONNECT ELIGIBLE CLIENTS
How to Connect - Click Here to Refer Client to the City of Detroit
Where to call for more information -
Call the Detroit Housing Resource Help Line at 866-313-2520, option 5Monday - Friday 8am - 6pm
Saturday - 9am - Noon
ADDITIONAL INFORMATION:
Website link for more information - Website Link!
Buy Back Program DBLA
Buy Back Program DBLA
Program Status: Open - Internal Client Referral Only
The Financial Empowerment Center (FEC), in partnership with the Detroit Land Bank Authority (DLBA), assists clients who are identified by the Detroit Land Bank in completing the Occupied Buy Back Program.
This program is administered by the Detroit Land Bank.
Wayne Metro staff only host the Detroit Land Bank Buy Back Class that clients MUST take before utilizing the program itself.
Tags: Buy Back, DLBA, Home Preservation
Program Provides:
Education and counseling to occupants of homes owned by the Detroit Land Bank Authority (DLBA).
Detroit Land Bank will invite occupants to buy their home back for $1,000.
Occupants who pay the $1,000 must also make 12 monthly payments toward the next year's tax bill and attend quarterly workshops.
Once invited by the DLBA, occupants must complete the Home Preservation Workshop plus additional quarterly workshops then work with a counselor to buy back the home and maintain compliance.
Eligibility Requirements:
Must be invited by the Detroit Land Bank Authority
Eligible participants get a flyer in the mail for the Buy Back Program
All questions about the program will be answered in the workshop
Classes are held virtually
Where to call for more information - (313)-744-5682
Register:
Client will call 734-284-6999 to register.
Make sure clients have the invitation from DLBA.
ADDITIONAL INFORMATION:
Clients are identified through the DLBA.
WM does not have a say in who is invited to be part of this program.
Eligible participants get a flyer in the mail for the Buy Back Program.
Wayne Metro is one of the options for clients to choose from.
Detroit Home Accessibility Program (DHAP)
Detroit Home Accessibility Program (DHAP)
Program Status: Closed
Program Status: Closed
Provides eligible Detroit residents with grant-funded modifications to the entry and exits of their homes.
This program is administered by the City of Detroit through the Detroit Housing Network.
Wayne Metro provides referrals and answers the phone for the DHN phone line, but some clients may be sent back to Wayne Metro to provide the actual service after going through DHN.
Tags: entry, exit, independent, ramps, lifts, mobility
1.) EXPLAIN THE OFFERINGS
Program Provides:
Ramps, and lifts for mobility device users
Entrance and exit handrails/grab bars (interior and exterior)
Exterior door improvements, which may include:
Widening door(s) for mobility device users
Door threshold ramps for mobility device users
Removal of widening vestibule or breezeway door(s) for mobility device users
Removal/Remediation of trip hazards as well as step painting and/or step safety and improvements (caution painting/grip strips, etc.)
Lifts can be installed if there are foundation or structural porch issues.
Alarm bells (smoke detectors, CO2, doorbells)
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must be the owner or live in an owner-occupied household
Single-family or two-family duplex/flat
Have homeowner’s insurance
Current on property taxes or currently enrolled in a payment plan
Household income is at or below 300% FPL or HOPE exemption - Michigan FPL 2024 Guidelines
Disabled- and receiving Social Security disability benefits (SSI/SSDI), or Veterans disability benefits, or MDHHS Children's Special Health Care Services
Not Social Security survivor’s benefits or Social Security retirement benefits
Must have a mobility and accessibility entrance/exit home repair need
Homeowners who have land contracts with recorded deeds can apply
There is no limit on the number of deaf or blind residents the program can assist
Required Documentation:
Driver’s license, state-issued ID, or D-ID
Letter of guardianship (if applicable)
Income for all household members (or HOPE)
Proof of eligible resident disability
Copy of 2 most recent months’ paycheck stubs
Required Property information
Proof of ownership
Proof of occupancy (ideally DWSD bill)
Homeowner’s Insurance
Proof of current payment plan (if applicable)
Blight ticket (if applicable)
2 years federal tax returns, 2 years W2s, 2 years Social Security Awards letters, Pension statements, MDHHS Award letters, etc. -OR-
Affidavit of non-employment signed, dated, and notarized for each non-working household member over 18 years old -OR-
If, Self-Employed:
2 years tax returns with Schedule C showing amount earned -OR-
Current or prior year HOPE exemption
Required proof of eligible resident disability
Current year Supplemental Security Income (SSI), Social Security Disability Income (SSDI), valid DD-214 Veteran benefit letter, or valid Children’s Special Health Care Services (CSHCS) letter, issued to eligible residents at applicant property.
3.) CONNECT ELIGIBLE CLIENTS
Apply Online - Residents may also submit their eligibility forms directly on DHN’s website: Click Here!
Call to Apply - 1-866-313-2520
For More Information - 1-866-313-2519
ADDITIONAL INFORMATION:
Seeking to support aging residents, households with disabled adults, families with disabled children, etc. Supporting a wide spectrum of disabilities (Mobility and Physical, Chronic Illness and Developmental, Blind & Low Vision and Deaf & Hard of Hearing and/or Cognitive and Learning).
The eligibility form information will be provided directly to CHN Housing Partners (the organization that administers this program.)
Clients will hear back from CHN Housing Partners or a Detroit Housing Network Member about their eligibility within 10 business days.
Clients must be present and give their permission for a third-party representative to speak on their behalf.
If eligible clients are referred back to Wayne Metro from CHN Partners, the Weatherization Intake Team oversees these intakes.
Detroit Home Repair Loan Program (DHRL)
Detroit Home Repair Loan Program (DHRL)
Program Status: Closed
Program Status: Closed
This program provides Detroit Residents with a 0% interest home repair loan from $5000 to $25000 and they have 10 years to pay it back.
Website link for more information - Click Here!
The loan is administered by the City of Detroit.
Wayne Metro only assists with applying.
Tags: Electrical repairs;, Furnace & HVAC replacement, Roof replacement, Plumbing, Door and window replacement, Concrete repairs (sidewalks, driveways), Porches, foundations and other structural repairs, DHRL
1.) EXPLAIN THE OFFERINGS
Program Provides:
0% interest home repair loan ranging from $5000 to $25000
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
The client MUST have an income
Must own and be living in the home for at least 6 months prior to applying
Have a credit score of at least 560 (If it is lower they will automatically be denied)
Use this map to see if clients are in the target areas for this program:
Click Here!Regardless of income, homeowners in HUD-designated areas in each city council district can still apply. See the map.
Low to moderate-income homeowners can apply no matter where they live in Detroit. View the income table to learn more. - Michigan FPL 2024 Guidelines
A debt-to-income ratio cannot exceed 45%
A housing ratio cannot exceed 35%.
Loan to value cannot exceed 150%.
Homeowner’s insurance and property taxes must be current.
The homeowner must be able to afford the loan payments.
Required Documents:
Scroll to the Bottom: https://www.detroithomeloans.org/eligibility-guidelines/
3.) CONNECT ELIGIBLE CLIENTS
How to Apply - Apply Here!
Print a paper copy of the application - DHRL Website Paper Application
Submit Interest to get help applying - Interest Form through Wayne Metro
ADDITIONAL INFORMATION:
Vacant, unoccupied units are not eligible.
If the home has health and safety hazards (i.e. lead, mold, asbestos), those issues must be addressed first before other repairs can be made.
The following are examples of health and safety hazard repairs:
Removal of lead & other health/safety hazards (required)
Electrical repairs
Furnace & HVAC replacement
Roof replacement
Plumbing
Door and window replacement
Concrete repairs (sidewalks, driveways)
Porch, foundational, and other structural repairs
Detroit Housing Services Office (DHSO)
Detroit Housing Services Office (DHSO)
Program Status: Open
This program offers assistance to clients who have faced hardships in their home.
This Housing Services Office is administered by the Housing and Revitalization Department through the City of Detroit.
Wayne Metro answers calls for the Detroit Housing Resource HelpLine (Same number as DHN).
Tags: fire, lead, rental repair issues, domestic violence
1.) EXPLAIN THE OFFERINGS
Program Provides:
Screening and referral for multiple housing related programs throughout the City of Detroit
These referrals and offerings are based on a multitude of factors and will be decided during the screening
Assistance with collecting vital documents like birth certificates and IDs so residents can successfully apply for housing
Assistance with finding, applying to, and moving into stable, affordable, and permanent housing
Find Affordable Rentals - https://homeconnect.detroitmi.gov/
Financial assistance to cover the costs of moving
Assistance with employment so residents can remain housed once successfully relocated
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Residents of Detroit who are at imminent risk of displacement within 60 days or who were displaced from Detroit within the last 60 days
Residents who are not in shelter or are considered “overflow” in shelter
Shelter overflow is defined in the form as the client being given a chair rather than a bed
Residents who have not yet been displaced but must have court documentation to support imminent risk of displacement
Client is a Detroit resident and...
Has an upcoming eviction
Has been displaced from their home due to a fire, elevated blood lead levels, rental repair issues (unlivable conditions), domestic violence
Lives in a Detroit Land Bank Owned Home
3.) CONNECT ELIGIBLE CLIENTS
Clients Must Call - 1-866-313-2520 & Choose Option 1 or Option 2
ADDITIONAL INFORMATION:
Eligible clients will be connected to a Case Manager from the City’s Detroit Housing Services Office.
This is a part of the Detroit Housing Resource HelpLine.
DHSO helps Detroiters facing housing instability navigate and connect with a variety of resources available within the City of Detroit.
Lead Hazard Reduction Program (LHR)
Lead Hazard Reduction Program (LHR)
Program Status: Open
Program Status: Open
The Lead Safe Program makes DETROIT homes lead-safe by removing lead from homes where children under 6 live or visit frequently.
This program is administered by the City of Detroit through the Detroit Housing Network.
Wayne Metro provides referrals and answers the phone for the DHN phone line.
Tags: contamination, lead, testing water
1.) EXPLAIN THE OFFERINGS
Program Provides:
Assistance with reducing LEAD in homes
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Property located in target areas (zip codes 48202, 48204, 48206, 48209, 48213, 48214, and 48209)
Home built before 1978
Children under 6 living in, or regularly visiting the home (10 hrs./ week); OR pregnant woman
Income at or below 80% AMI - Michigan AMI 2024 Guidelines
Clear ownership of property, for at least 6 months; current property taxes or proof of payment plan with 3 consecutive payments
Required Documents:
After calling the DHN line, the client will be told which documents they will need to submit!
3.) CONNECT ELIGIBLE CLIENTS
Clients Must Call DHN: 1-866-313-2520
Make It Home (MIH)
Make It Home (MIH)
Program Status: Paused (Will reopen in Fall 2025)
Gives residents living in foreclosed homes the option to purchase their home before the foreclosure auction.
Operated by UCHC & is part of DHN.
Wayne Metro provides referrals and answers the phone for the DHN phone line.
Tags: Purchasing, homebuyer, residents, purchase
1.) EXPLAIN THE OFFERINGS
Program Provides:
Provide Detroit residents the option to purchase their homes before the annual Wayne County foreclosure auction.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
You must occupy the home as your primary residence and continue living there.
Your home must be foreclosed by the Wayne County Treasurer.
Your home must pass a home inspection to ensure the home is livable.
You must pass a criminal background check.
You cannot own a home at all!
You must be willing to pay to purchase your home.
You must complete the full MIH enrollment process, including MIH class modules, the MIH enrollment appointment, and the MIH title appointment.
Required Documents:
Photo ID for all purchasers
2 Proofs of Occupancy (utility bill, bank statement, official mail, bridge card letter, etc.)
Proof of Relationship to Property (land contract, lease, death certificate, deed, residency statement)
Proof of All Household Income (SSI, SSD, unemployment, employment, W-2, pay stubs, statement of self-employment, statement of family support, etc.)
3.) CONNECT ELIGIBLE CLIENTS
Complete the MIH Referral Form
Clients can call DHN - 1866-313-2520
Clients can register for an in-person Make it Home Course by calling the Tax Foreclosure hotline: (313) 725-4560
At the Course:
Meet with a UCHC Tax Counselor to enroll in the program
Schedule an inspection of your home with a UCHC Home Inspector
ADDITIONAL INFORMATION:
Launched in 2017, MIH has assisted with the purchase of over 1,300 homes for low-income residents, including renters, former owners, and family homes.
Financing may be available to purchasers through 0% interest loans.
How does UCHC's Make It Home service work?
A property with delinquent taxes is foreclosed by the Wayne County Treasurer.
After the foreclosure, the City of Detroit has the option to buy the home in the Right of Refusal.
Homes purchased in the Right of Refusal will not go up for sale in the public auction.
UCHC partners with the City of Detroit to use their Right of Refusal to help residents living in foreclosed homes buy the homes they're living in.
The City of Detroit deeds the homes to UCHC. Residents who are financing via a 0% interest loan with UCHC enter into a land contract. Once the home is paid for in full, UCHC deeds the home to the resident.
Senior Emergency Home Repair Program (SEHP)
Senior Emergency Home Repair Program (SEHP)
Program Status: Paused
Makes safety and access improvements at the homes of low-income Detroit residents and residents with disabilities.
This program is administered by Detroit's Housing and Revitalization Department through City of Detroit within the Detroit Housing Network.
Wayne Metro provides referrals and answers the phone for the DHN phone line.
Tags: Purchasing, homebuyer, residents, purchase
1.) EXPLAIN THE OFFERINGS
Program Provides:
Safety and access improvements
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
A senior 62 years or older or 55+ with a disability (receiving SSD)
Must be an owner occupant with the ability to show proof of ownership & occupancy
Must be current on property taxes or current in a payment plan
Income must be no more than 50% of the Area Median Income (AMI), with the ability to show proof of income.
Required Documents:
Proof of income
3.) CONNECT ELIGIBLE CLIENTS
Clients Must Call DHN: 1-866-313-2520
ADDITIONAL INFORMATION:
What can be repaired?
Emergency repairs will be completed up to $15,000. (e.g., windows, plumbing, roofing, electrical work, water heater, furnace, ramps, etc.)
How are participants selected?
Applicants are selected on a first-come, first-serve basis. The waitlist currently exceeds 2,000 residents awaiting to enter the intake process.
How can residents apply?
No longer accepting names on the waitlist as of October 1, 2021.
How does the City’s existing Senior Emergency Home Repair program compare to the new Renew Detroit Home Repair program?
While there are many similarities between the two programs, Renew Detroit and the SEHR home repair programs are not the same. Homeowners currently on the SEHR waitlist are encouraged to apply to the Renew Detroit Home Repair program. Applying for Renew Detroit does not impact a homeowner’s place on the SEHR waitlist. If a homeowner on the SEHR waitlist is selected for Renew Detroit, the homeowner will be able to choose which program they would like to participate in. Please see the below descriptions for specific differences between the programs.
Housing - OutWayne
Housing - OutWayne
Domestic Violence Assistance - OutWayne
Program Status: Open
Domestic Violence Assistance - OutWayne
Program Status: Open
Wayne Metro serves survivors of domestic violence by providing short- or medium-term housing stability assistance to help families move quickly into safe, permanent housing, and then providing the necessary support as they rebuild their lives.
Wayne Metro staff work as case managers.
Tags: homeless, shelter, housing, domestic violence
1.) EXPLAIN THE OFFERINGS
Program Provides:
Security deposit assistance
Rental assistance
Application fee assistance
Utility assistance
Short- to medium-term housing stability
Assistance locating permanent housing
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Fleeing, or recently fled, a domestic violence situation within the most recent 90 days.
Required Documents:
Required documentation will be requested by the case manager based on the services applied for.
3.) CONNECT CLIENTS
Call Wayne Metro's Coordinated Entry Line 734-284-6999 Option 2
ADDITIONAL INFORMATION:
Wayne Metro staff will also assist domestic violence survivors and their families with obtaining:
Housing search assistance
Public benefits
Childcare
Mental health and/or substance abuse treatment
Opportunities for skill building, job training, and education
Home Repair
Program Status: Closed
Wayne Metro does not internally have a Home Repair program or funding to administer.
Tags: repair, home, furnace, boiler, issues
Landlord Engagement Team (SHHS)
Landlord Engagement Team (SHHS)
Program Status: Open
The Landlord Engagement Team is the liaison for landlords to rectify all concerns and connect with their tenants.
Wayne Metro staff work as case managers.
Tags: Rent Payments, Rent Arrears, Security Deposits, Utility Assistance, Vacancies, Mediation Services
1.) EXPLAIN THE OFFERINGS
Program Provides:
Eviction Prevention
Rent Arrears
Security Deposits
Utility Assistance
Vacancies
Mediation Services
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
The client must be a landlord to work with the landlord engagement team.
3) CONNECT ELIGIBLE CLIENTS
Landlord Interested in Working with Wayne Metro - Click Here!
Permanent Housing - OutWayne
Program Status: Open
Permanent Housing - OutWayne
Program Status: Open
Provides individuals who experience chronic homelessness and/or have a diagnosed mental health illness with housing in OutWayne County.
Wayne Metro staff work as case managers.
Tags: homeless, shelter, housing, domestic violence
1.) EXPLAIN THE OFFERINGS
Program Provides:
Long-term rental assistance (until death)
Referrals for:
Mental health services
A Nurse Aid/Home Health Care provider
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must have a documented mental health disability.
If they do not have a documented disability, provide the form for their PCP to complete.
Must be considered chronically homeless.
Must go through Wayne Metro's Coordinated Entry team to be added to the referral list.
Required Documents:
ID
Birth certificates
SSN
Income (does not matter how much they make)
Proof and verification of disability
3.) CONNECT ELIGIBLE CLIENTS
Please connect your client with the CE line at (734)-284-6999
If the client is a walk-in refusing to call the CE line, reach out to the CE team for further assistance.
ADDITIONAL INFORMATION:
The Permanent Supportive Housing Workgroup evaluates and advocates for improved housing assistance and support services that address the needs of chronically homeless people in OutWayne County.
Chronically Homeless is defined as:
Three episodes of homelessness within a year.
They have been homeless for at least 12 months continuously or on 4 separate occasions within the last 3 years.
The combined time spent experiencing homelessness needs to add up to at least 12 months in total.
Between each occasion, they spent at least 7 nights in a place other than an emergency shelter, safe haven, or a place not meant for human habitation.
Basic information on mental disorders, related topics, and the latest mental health research.
Rapid Rehousing - OutWayne
Program Status: Open
Rapid Rehousing - OutWayne
Program Status: Open
Short-term and medium-term rental assistance for individuals currently experiencing homelessness or fleeing domestic violence.
Wayne Metro staff work as case managers.
Tags: homeless, shelter, housing, domestic violence
1.) EXPLAIN THE OFFERINGS
Program Provides:
Short-term and medium-term rental assistance
Wrap-around service navigation
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
If they are fleeing or attempting to flee domestic violence.
Must be considered Category-One Homeless.
Recommended Documents:
ID
Birth certificates
SSN
Income (does not matter how much they make)
Proof and verification of disability
3.) CONNECT ELIGIBLE CLIENTS
Please connect your client with the CE line at (734)-284-6999
If the client is a walk-in refusing to call the CE line, reach out to the CE team for further assistance.
ADDITIONAL INFORMATION:
The Rapid Rehousing/Transitional Housing Workgroup will help to ensure that the CoC can immediately stabilize the living situation of eligible program participants in ways that are effective, efficient, equitable, and sustainable.
Category-one Homeless is defined as:
Living in a public or private place that is not meant for human habitation, such as a car, park, or abandoned building.
Living in a temporary shelter, such as a congregate shelter, transitional housing, hotel, or motel paid for by the government or a charitable organization.
Exiting an institution where they resided for 90 days or less and immediately before that were in an emergency shelter or place not meant for human habitation.
Income Tax Prep
Income Tax Prep
Income Tax Preparation
Income Tax Preparation
Program Status: Open
Free income tax preparation for Wayne County residents.
Website Link: https://www.waynemetro.org/taxes/
The IRS is responsible for carrying out the responsibilities of the Treasury per the Internal Revenue Code.
Wayne Metro staff prepare income tax returns.
Tags: income, tax, taxes
1.) EXPLAIN THE OFFERINGS
Program Provides:
Assistance with completing tax forms at no cost!
Informing clients that they may be eligible for:
Child Tax Credit
Home Heating Credit
Earned Income Tax Credit
Child and Dependant Care Credit
Educational Tax Credits and Deductions
Homestead Tax Credit
Educates the community on income tax return information that many may not be aware of.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Annual household income of up to $63,000
Can live outside of Wayne County
Landlords & self-employed are not eligible for this service
Recommended/Required Documents:
Wages (all forms W-2)
Unemployment (Form 1099-G)
Gambling/Lottery winnings (Form W-2G
Miscellaneous Income (Form 1099-Misc)
Pension (Form 1099-R)
Social Security Benefit (Form 1099-SSA)
Supplemental Security Income or letter from SSA
VA total monthly benefit or sum for the year
Interest and dividends (Form 1099-INT and/or 1099-DIV)
DHS assistance (DHS Annual statement)
Other relevant information about income
3.) CONNECT ELIGIBLE CLIENTS
Call - 313-388-9799
Schedule Appointment - https://caspio.wmcaa.us/income_tax/app.html
Appointments are currently for 2023 - 2020.
Virtual Appointments
Clients must send documents in ahead of time texted to 313-288-9030
Clients must have an email address
In-Person Appointments
Clients must bring all required documents with them
Clients may also be scheduled income tax appointments during intake for the HOPE program
ADDITIONAL INFORMATION:
Income Tax Team Schedule - Where are they today?
Clients with income up to $79,000 can take advantage of the FSA Self Prep link for free. Self-Prep Partner Guide
Where’s my refund?
Federal/IRS: Call 800-829-1954 or check online at IRSGO.app
State/Michigan Treasury: Call 517-636-4486 or check online at michigan.gov.
Wayne Metro is not the IRS.
Informational
Informational
Financial Coaching and Counseling Services Information
Financial Coaching and Counseling Services Information
Rocket Wealth Accelerator Program
Program Status: Closed
Program Status: Closed
Reinforces financial stability for BIPOC families and individuals through free coaching.
These services are provided to clients by Wayne Metro staff.
Tags: accelerator, income, emergency savings, savings plan
1.) EXPLAIN THE OFFERINGS
Program Provides:
Coaches who provide:
Strategies for increasing income, reducing debt, and rebuilding or building savings
Access to match-savings accounts, workforce development opportunities, and other resources
Help in accelerating asset-building goals:
The accelerator program also provides matching dollars for participants’ savings plans, with up to $500 for people with large financial goals such as purchasing a home or vehicle, and up to $300 for those with short-term or emergency savings goals.
Eligibility:
Open to any income-qualified family (any family that has some type of income coming into the home)
2.) PRESCREEN THE CLIENT
There are no prescreen questions.
3.) CONNECT ELIGIBLE CLIENTS
Complete the JPM Interest Form Here
ADDITIONAL INFORMATION:
Once the client's form is completed, please inform the client that someone will reach out when there is an opening for them. No timeframe.
Program Ending Soon - November 2024
Foundations of Wealth Building
Foundations of Wealth Building
Program Status: Open
Learn what impacts credit scores and how to boost them, how to reduce debt, and identify your rights as a consumer.
Learn what impacts credit scores and how to boost them, how to reduce debt, and identify your rights as a consumer.
Register Here: Free Virtual Workshop Link
Provided to clients by Wayne Metro staff.
Housing Counseling and Education Information
Housing Counseling and Education Information
Homebuyers Education Club
Homebuyers Education Club
Program Status: Open
Educates clients on what to expect when buying a home and how to handle the purchase process.
Website Link: https://www.waynemetro.org/housing/
Provided to clients by Wayne Metro staff.
Tags: housing, financial, HUD, coach
1.) EXPLAIN THE OFFERINGS
Program Provides:
Learn the home-buying process from start to closing.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
All individuals are welcome to join
Required Documents:
ID Required
$50 Fee
If cannot pay the fee = can apply for a scholarship to waive the fee on the website
3) CONNECT ELIGIBLE CLIENTS
How to Apply: https://gateway.waynemetro.org/cp/
Website link for more information - Wayne Metro Website Link!
ADDITIONAL INFORMATION:
The Homebuyer Club is offered monthly and covers the basics for first-time homebuyers.
Satisfies lender requirements to secure various homebuyer assistance and mortgage programs.
Keep My Home
Keep My Home
Program Status: Open
Discuss emergency budgets, forbearance, partial claims, modifications, housing counseling, and COVID-19 related material including the moratoriums.
Register Here: Free Virtual Workshop Link
Provided to clients by Wayne Metro staff.
Maintaining the Dream Webinar
Maintaining the Dream Webinar
Program Status: Open
Learn about financial planning for your home’s expenses, how to manage expected & unexpected maintenance and repairs, tax benefits, and when and who to contact if financial hardship occurs.
Register Here: Free Virtual Workshop Link
Provided to clients by Wayne Metro staff.
Tags: homebuyer club, renting right, rent, home, foundation of wealth, student loans, reality check
Renting Right
Renting Right
Program Status: Open
Provides attendees with a better understanding of fair housing laws, landlord and tenant responsibilities, financial management, security deposit laws, and much much more
Register Here: Free Virtual Workshop Link
Provided to clients by Wayne Metro staff.
Employment Information
Employment Information
Bridge To Tech
Bridge To Tech
Program Status: Open
Provide the client's contact information to Deanne Surles at dsurles@waynemetro.org
Provided to clients by Wayne Metro staff.
Digital Literacy
Digital Literacy
Program Status: Open
Provide the client's contact information to Breanna Weston at bweston@waynemetro.org
Provided to clients by Wayne Metro staff.
Property Taxes
Property Taxes
Detroit Tax Relief Fund (DTRF)
Detroit Tax Relief Fund (DTRF)
Program Status: Internal Referral (must apply for HOPE first)
This program is for Detroit homeowners who LIVE IN and OWN their homes and are struggling with property tax debt and need prior year's exemption assistance.
Website Link: https://www.waynemetro.org/dtrf/
Wayne Metro assists clients in applying. The City of Detroit's Board of Review handles approvals and disbursement.
Tags: HOPE, tax, taxes, DTRF
1.) EXPLAIN THE OFFERINGS
Program Provides:
Eliminate delinquent property taxes for prior years
Pay As You Stay Program
Wrap-Around Navigation
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must have applied and been denied/approved for HOPE
(HOPE is for current year back taxes)
(F.K.A. the City of Detroit Homeowner Property Tax Assistance Program (HPTAP))Have not held interest in a property for the last three years
Household income less than 300% FPL - Michigan FPL 2024 Guidelines
The home must be the principal residence for 3 years after being awarded the grant or the grant must be paid back.
Proof of residency within the City of Detroit for the last 3 years OR that you lost your previous home due to tax foreclosure between 2010-2016.
Required Documents:
HOPE Application reviewed and approved or denied by the Detroit Board of Review.
Registered proof of ownership (Deed, land contract, probate court order, divorce judgment etc.),
Any form of government ID with the address and picture of the homeowner and all residents over the age of 18,
Proof of income for ALL members of the household (this includes any minor children).
Income Proof: W2’s, paystubs, SSI/SSD, pension FIA/DHS, child support, self-employment, signed and notarized letter from who is helping you financially
2022 or 2023 tax return for those who are legally required to file for all adults in the household
Proof of residency for all minors in the household (such as FIA Statement, Report Card, Transcript, minor listed on tax return, etc.)
3.) CONNECT ELIGIBLE CLIENTS
DTRF number: 313-244-0274
Clients who are looking for an update to their submitted HOPE applications will need to contact the Board of Review: BOR 313-224-3030 or they can email: BoardofReview@DetroitMI.gov
ADDITIONAL INFORMATION:
Pay As You Stay Info:
Once an individual has applied and been approved for HOPE, if they have delinquent property taxes they will also be enrolled in Pay As You Stay.
PAYS reduces the amount of delinquent taxes owed in collections.
If more help is still needed to cover the full balance of delinquent taxes, the City of Detroit refers the client back to Wayne Metro's DTRF Team to pay the remaining balance.
DTRF is part of a 10-year $500 million commitment by the Gilbert Family Foundation.
Checking the status of an application?
We cannot confirm status. The Board of Review handles applications once submitted, and only meets 3 times per year to process applications.
If a client is receiving reimbursement for taxes they already paid before being approved for HOPE, that reimbursement is administered through the City of Detroit. NOT Wayne Metro.
Homeowner Property Exemption (HOPE)
Homeowner Property Exemption (HOPE)
Program Status: Open - Attention: 2024 applications must be submitted by 4:30 P.M. November 1, 2024.
HOPE (formerly HPTAP) property exemption program is for Detroit residents' current-year property tax exemption assistance.
Website link for more information - Click Here to Visit!
Wayne Metro assists clients in applying. The City of Detroit's Board of Review handles approvals and disbursement.
Tags: HOPE, tax, taxes, DTRF
1.) EXPLAIN THE OFFERINGS
Program Provides:
Exemption from current year property taxes.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must own and occupy the home as your primary residence
Income Limits - Click Here & Scroll Down
Required Documents:
A completed Michigan Department of Treasury Form 5737 (Application for MCL 211.7u Poverty Exemption)
Completed Form 5739 (Affirmation of Ownership and Occupancy)
Registered proof of ownership (Deed, land contract, probate court order, divorce judgment etc.)
Any form of government ID with the address and picture, for the homeowner and all household members over the age of 18.
Proof of income for ALL household members (this includes any minor children).
Examples: W2’s, paystubs, SSI/SSD, pension FIA/DHS, child support, self-employment, signed and notarized letter from who is helping you financially, etc.
2022 Federal and State tax returns for all household members over 18 if available. (If not available, the adult must complete a Michigan Treasury Form 4988 Poverty Exemption Affidavit and IRS 4506-T and can provide W2’s, social security statements, or any other document that proves the past year’s income).
Proof of residency for all minors in the household (such as FIA Statement, Report Card, Transcript, minor listed on tax return, etc.)
The Board of Review reserves the right to request additional information or documents.
3.) CONNECT ELIGIBLE CLIENTS
How to Schedule an Appointment - Click Here to Schedule an Appointment!
How to Apply - Click Here!
Paper Applications must be emailed to: BoardofReview@DetroitMI.gov
Where to send in documents - BoardofReview@DetroitMI.gov
Where to call for more information - (313)-244-0274
ADDITIONAL INFORMATION:
Only the Board of Review can approve an application.
Clients looking for the status of submitted HOPE applications need to contact the Board of Review at 313-224-3030
HOPE stands for Homeowners Property Exemption. It is also referred to as the Poverty Tax Exemption, “PTE” or Hardship Program.
If approved, clients are still responsible for any fees acquired such as a solid waste fee. The solid waste fee is discounted to $120 for HOPE-approved homeowners.
The HOPE application is an annual application, homeowners must apply every year.
HOPE 2025 OPENS IN JANUARY 2025.
Pay As You Stay - (PAYS)
Pay As You Stay - (PAYS)
Program Status: Open
Program allows HOPE approved Detroit homeowners to receive a reduction on past due property taxes that are being collected by the Wayne County Treasurer’s Office.
Client needs to have an HOPE application to be a part of this program.
Tags: Buy Back, DLBA, Home Preservation
1.) EXPLAIN THE OFFERINGS
Program Provides:
The program is only for unpaid delinquent taxes.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Applicant must have an approved HOPE application
Homeowner will receive an enrollment letter from the Wayne County Treasurer's Office if eligible
The homeowner’s outstanding delinquent taxes must be greater than 10% of the taxable value of their home.
Participating Cities in Wayne County:
Dearborn
Dearborn Heights
Detroit
Ecorse
Grosse Pointe City
Grosse Pointe Farms
Hamtramck
Highland Park
Plymouth City
Redford Twp.
Rockwood
Romulus
Sumpter Twp.
Taylor
Trenton
Van Buren Twp.
Westland
3) CONNECT ELIGIBLE CLIENTS
Contact by Phone: (313) 244-0274 (Option 1)
Out-Wayne Property Tax Exemption
Out-Wayne Property Tax Exemption
Program Status: Closed
Helps clients with submitting a property tax exemption application for the current year's taxes in the city they reside.
Wayne Metro assists clients in applying. The Wayne County Treasurer's Office handles approvals and disbursement.
Tags: tax, taxes, DTRF, Wayne County
1.) EXPLAIN THE OFFERINGS
Program Provides:
Assists clients with submitting current-year Property Tax Exemption applications.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Resident in any Out-Wayne City
Depending on the client's household income, they may be eligible to receive financial assistance for their delinquent property taxes owed to the Wayne County Treasurer’s Office
3.) CONNECT ELIGIBLE CLIENTS
To schedule an appointment, please click here
Contact can apply on their own: Exemption Details by City
ADDITIONAL INFORMATION:
Out-Wayne PTE Assessor’s Office contact info by city can be found HERE.
This is not a funded program, but instead a service that DTRF staff can provide if requested.
Each city provides a different amount of assistance. There is no standard dollar amount for exemption throughout OutWayne.
Utilities
Utilities
Michigan Energy Assistance Program - MEAP
Michigan Energy Assistance Program - MEAP
Program Status: Closed
Opening on October 1st, 2025
Assists in preventing shut-off with a one-time DTE utility bill payment.
Website - waynemetro.org/meap
Wayne Metro administers this program through application assistance, approval, and administering funding.
DTE then applies approved MEAP funds to the Wayne County resident's utility bills.
Tags: DTE, electricity
1.) EXPLAIN THE OFFERINGS
Program Provides:
One-time copayment assistance up to $3,000 for DTE or Consumers gas and electric, acting as the copay requirement an actively approved SER, per fiscal year.
One-time copayment assistance for deliverable fuels, acting as the copay requirement on an actively approved SER, per fiscal year. Assistance amount is dependent on the type of deliverable fuel.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must have a valid SER through MDHHS.
Must apply for MEAP at least 7 days before their SER expiration date. (SER's only lasts 30 days)
If a client's SER expires in 7 days or less - advise them to apply for a new SER because, by the time their MEAP application gets processed, the SER will have expired.
No other agency has applied MEAP funding to their DTE account within the same fiscal year. (Check their DTE account commitments for this)
Clients can get "non-MEAP funds" from other resources and still get our MEAP assistance.
DTE Commitment Codes Explained - Click Here
Required Documents:
Copy of a valid SER
Proof of most recent 30-day household income
ID’s for everyone over 18
Most recent DTE Bill (or DTE Account Number & we can pull a copy of their bill)
Proof of Residency
3.) CONNECT ELIGIBLE CLIENTS
How to Apply for MEAP- https://gateway.waynemetro.org/cp/
Assist the client with UA Navigation yourself!
WM General Connect Center - (313)-388-9799
ADDITIONAL INFORMATION:
Monthly Credit and Reconciliation:
A flat monthly credit is provided to reduce the plan amount, making it more affordable than traditional budget billing.
A reconciliation credit will be applied at the 12-month mark to prevent additional financial burdens.
Please note that the monthly Low-Income Self-Sufficiency Plan (LSP) gap credits apply only to energy charges. Any non-energy charges, such as those from the Home Protection Plan (HPP) or late fees, remain the client's responsibility alongside the client's monthly LSP bill.
Protection and Flexibility:
Client's electric and/or gas service will be protected from shutoff while enrolled.
Gap payments are structured to increase during heating months and decrease in summer, ensuring consistency without being tied to actual usage.
Budget reviews occur every six months with a settlement in the 12th month, where accumulated balances are offset to zero.
24-Month Review and Adjustments:
At the end of the 24-month review period, if client energy usage is less than our initial estimate, clients will receive a credit on their next bill. Conversely, if the client used more energy than estimated during the final 12 months, clients will need to pay for the additional usage to complete the program.
For clients enrolled in the 2023-2024 program, participation continues through consistent monthly plan payments.
Clients requesting Direct Assistance: Max payment WM CAP is $3000. DHS CAP is $500 per commodity. Clients will receive a single payment this FY2025.
SER FACTS:
SERs are approved and administered through MDHHS only.
SER approval only lasts for 30 days.
A Valid SER is one with an approval date in the current fiscal year and a copayment.
How to Apply for an SER - MiBridges Website
If YOU help a client apply for an SER:
Complete this internal tracking form
Upload a copy of the completed SER application into this Google Drive
If the client needs to recover their MILogin Credentials - Call MDHHS Help Desk 844-799-9876
Expired SER's that were not paid out in the current fiscal year are not accepted.
Once the SER has paid out on the client’s DTE account this fiscal year, they can use that same SER until the end of the fiscal year to qualify.
If their SER was approved in the previous fiscal year, they will need a new SER for this fiscal year.
If SER is denied, refer the client to other resources. Wayne Metro only helps with approved SERs.
DTE's Low-Income Self Sufficiency Program - LSP Payment Plan
DTE's Low-Income Self Sufficiency Program - LSP Payment Plan
Program Status: Closed
Opening on October 1st, 2025
A DTE payment plan where the client pays an amount based on energy consumption and FPL each month and the rest is paid through MEAP funding by Wayne Metro.
Website - waynemetro.org/meap
Wayne Metro assists clients with enrolling in LSP and pays the remainder owed after their fixed monthly amount.
This Payment Plan is through DTE. See more about other DTE payment plans in this section too!
Tags: DTE, electricity
1.) EXPLAIN THE OFFERINGS
Program Provides:
Wayne Metro provides assistance enrolling in LSP which lasts for two years.
Wayne Metro pays the remainder of the DTE bill each month once approved for LSP
Arrears Forgiveness:
Any outstanding arrears at enrollment will be reduced in three payments:
Up to $600 in forgiveness 30 days after enrollment.
A second arrears payment of up to $600 at 12 months of enrollment.
Up to $1,800 in forgiveness upon completion of 24 months.
Note: Customers with arrears exceeding $3,000 will not have their total balance forgiven.
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Must have an actively approved SER through MDHHS
MDHHS paid out its portion of the approved SER + still a past-due balance = apply for LSP
Required Documents:
Copy of a valid SER
Proof of most recent 30-day household income
ID’s for everyone over 18
Most recent DTE Bill (or DTE Account Number & we can pull a copy of their bill)
Proof of Residency
3.) CONNECT ELIGIBLE CLIENTS
How to Apply - https://gateway.waynemetro.org/cp/
Assist the client with UA Navigation yourself!
WM General Connect Center - (313)-388-9799
LSP Hotline - 800-317-9073
ADDITIONAL INFORMATION:
SER FACTS: Refer to MEAP Section.
Affordable Payment Plans (APP) is a plan that offers low monthly payments calculated based on your average monthly energy consumption.
Payments
Payment amounts are determined by your energy usage and income, which typically increase during colder months when more energy is used for heating, and decrease during warmer months when less heating is needed.
Payment plans last up to 2 years with affordable payments, contingent upon timely payments.
Eligibility
To qualify, you need to have an approved State Emergency Relief (SER) and your household income should be between 1% to 150% of the federal poverty guidelines. There are no energy consumption limits or arrears requirements.
DTE’s LSP, Consumers CARE, and SEMCO’s MAP Programs offer you the ability to qualify for payment plans based on your income and energy usage.
Outstanding arrears will be reduced in three payments:
1. The first payment occurs 30 days after enrollment.
2. The second payment happens on the first anniversary.
3. The final payment is upon completion of 24 months in the program.
While enrolled, you are protected from energy shut-offs unless you are removed from the program.
Wayne Metro can use the affordable payment plan to cover SER copayments. Additionally, you have the option of a direct payment of up to $3,000 on your energy account to satisfy an SER copayment.
_______________________________________________________________________________________________________________________________________
OTHER DTE PAYMENT PLANS YOU CAN OFFER TO CLIENTS:
Budget Wise Billing (BWB):
You can't control the weather, but you do control your budget. Our free BudgetWise Billing® program enables you to pay your annual energy bill in equal monthly installments to avoid the seasonal ups and downs of your natural gas and electric bills.
Averages bill throughout the year based on usage
This allows clients to have the same payment amount year-round, instead of having a higher bill in Winter due to higher usage
Shutoff Protection Plan (SPP)
The Shutoff Protection Plan is designed to help you pay your overdue balance by dividing it into equal portions that are added to future DTE Energy bills. Your payment amount is calculated by dividing the past due balance into smaller payments and projected future monthly bills. These two amounts are combined into a new monthly payment.
Winter Protection Plan (WPP)
The Winter Protection Plan is a program designed to prevent service shut off and high utility payments during the heating season (November 1 - March 31 of the following year, each year) for low-income customers, at or below 200 percent of the federal poverty level, and seniors (age 62 and up).
During this period, customers must pay a budgeted amount. Seniors who have had service shut off for non-payment before applying for WPP will have their services restored without any payments. Although no specific payments are required during the heating season, seniors are encouraged to pay something to avoid large payments when the protection period ends.
*Seniors 62 years of age or older qualify for this program regardless of income.
State of Emergency Relief (SER) - Through MDHHS
State of Emergency Relief (SER) - Through MDHHS
Program Status: Open
The State Emergency Relief (SER) Program provides immediate help to individuals and families facing conditions of extreme hardship or for emergencies that threaten health and safety.
The SER program is primarily designed to maintain low-income households who are normally able to meet their needs but occasionally need help when unexpected emergency situations arise. The SER program is not an appropriate solution to ongoing or chronic financial difficulties.
They assist with Heat & Utilities, Home Repairs, Relocation Assistance, Home Ownership Services, and Burial assistance.
Wayne Metro does help individuals apply for an SER. Schedule an appointment for this service.
Tags: emergency, SER, water, electricity
1.) EXPLAIN THE OFFERINGS
Program Provides:
Healthcare Coverage
Food Assistance Program (FAP)
Cash Assistance
Women, Infants, and Children (WIC)
Child Development & Care (CDC)
State Emergency Relief (SER)
2.) PRESCREEN THE CLIENT
Recommended/Required Documents:
All household income
ID’s for everyone over 18
DTE Bill
Deed/Lease Agreement
Water Bill
3.) CONNECT ELIGIBLE CLIENTS
Client can go to MiBridges and apply for an SER, they will not hear back until 7 to 10 business days for approval.
If a client needs help applying for an SER: Schedule a "SER Navigation" appointment in ITScheduler (Front Desk Admins have access to this)
How to complete SER application on behalf of a client:
WM SER Completed Navigation Form - use once you've completed an SER application through MiBridges on behalf of a client
Google Drive to upload PDF of SER Application - Completed SER Drive
ADDITIONAL INFORMATION:
For more information on what each program offers, please click the link here!
Veterans
Veterans
Supportive Services for Veteran - (SSVF)
Supportive Services for Veteran - (SSVF)
Program Status: Open
SSVF Case Managers will assist Veterans and their families to obtain VA or other public benefits, childcare, transportation services, mental health and substance abuse treatment, and opportunities for skill building, job training, and education. SSVF Case Managers will work closely with veteran-serving agencies and community partners to facilitate veterans accessing these services regardless of meeting eligibility criteria.
Website Link: https://www.waynemetro.org/ssvf-veteran-support/
Tags: homeless, shelter, housing, veterans
1.) EXPLAIN THE OFFERINGS
Program Provides:
Security deposit
Application fee
Rental arrearage and late fees
Utility assistance
Moving costs
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Head of household must have served on active duty in the Army, Navy, Air Force, Coast Guard, Marines, or eligible Reservists who were discharged or released from their service under conditions other than dishonorable.
Have an annual income below 80% of the area median household income.
Must be literally homeless or imminently at risk of literal homelessness.
Required Documents:
Proof of Service/DD214.
Proof of household income (employment, SSI, SSDI, pension, etc.).
Verification of homelessness or Judgment of Eviction/Demand for possession.
Dependent’s birth certificate or social security card.
Valid ID for other household members.
3.) CONNECT ELIGIBLE CLIENTS
To apply, please contact coordinated entry at 313-388-9799
Water
Water
LIFELINE (DETROIT Only)
LIFELINE (DETROIT Only)
Program Status: Paused
Please refer ALL new clients to DWSD to sign up for the Easy Pay Program if they need assistance with their Detroit Water Bill (Click Here!)
The Detroit LIFELINE plan is a program that offers water bill assistance and conservation measures to qualifying low-income households within the Detroit service area.
Tags: water, conservation
1.) EXPLAIN THE OFFERINGS
Program Provides:
$18 a month for those who are in SNAP/FAP or 135% FPL (Federal Poverty Level) or below
$43 a month for those who are low income but DO NOT receive SNAP/FAP and are 135-150 FPL
$56 a month for those who are moderate income and DO NOT receive SNAP/FAP and are 150-200 FPL
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Clients Must Meet Eligibility Requirements
Household combined income is under 200%
Client provides proof of ownership/lease with name stating responsibility for water
Must be a Detroit resident
Must have (or will have to quickly get) the water bill in the applicant's name
Recommended/Required Documents:
Lease or Deed in Applicant's name
Copy of recent water bill
Household members
Income
ID’s for everyone over 18
Client needs to be under 200% FPL
3.) CONNECT ELIGIBLE CLIENTS
If you are filling out a weatherization application for client, fill it out on https://www.waynemetro.org/programs or through EmpowOR
If clients are doing this on their own, they can also go to this website to fill out the information
ADDITIONAL INFORMATION:
Do not promise approval.
Even if you can see through their documents that they qualify, a water processor must give a final review and then will reach out to let them know if they have been approved or not.
*** Enrolled Clients must recertify annually to remain enrolled. - Click Here to Learn More about Lifeline Recertification.***
Local Water Utility Affordability - (LWUA - PLUMBING)
Local Water Utility Affordability - (LWUA - PLUMBING)
Program Status: Open
Offers water bill assistance of up to $3000 towards water bill arrears for clients with incomes of 200% FPL or lower.
Website Link: https://www.waynemetro.org/water-affordability-program/
Tags: water, conservation
1.) EXPLAIN THE OFFERINGS
Program Provides:
Assistance in past due water bills
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Clients Must Meet Eligibility Requirements
Household combined income is under 200%
Client provides proof of ownership/lease with name stating responsibility for water
Recommended/Required Documents:
Lease or Deed in Applicant's name
Copy of recent water bill
Household members
Income
ID’s for everyone over 18
Client needs to be under 200% FPL
3.) CONNECT ELIGIBLE CLIENTS
If you are filling out a weatherization application for client, fill it out on https://www.waynemetro.org/programs or through EmpowOR
If clients are doing this on their own, they can also go to this website to fill out the information
WRAP (Wayne County, Excluding Detroit)
WRAP (Wayne County, Excluding Detroit)
Program Status: Open
The Water Residential Assistance Program (WRAP) provides water bill assistance and conservation measures to qualifying low-income households within the GLWA service area.
Tags: water, conservation
1.) EXPLAIN THE OFFERINGS
Program Provides:
Two Year WRAP Program (Y1 & Y2)
WRAPFinity option for eligible clients (62 year and over, federal disability or a federally disabled household member)
Assistance up to $100 a month per household in bill credits based off household income and average bill amount
At the time of enrollment, clients receive the full arrears payment (up to $1200)
All awards could take one to two billing cycles to post to accounts
Water-saving kits & conservation education (upon request)
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Clients Must Meet Eligibility Requirements
Household combined income is under 200%
Client provides proof of ownership/lease with name stating responsibility for water
Recommended/Required Documents:
Lease or Deed in Applicant's name
Copy of recent water bill
Household members
Income
ID’s for everyone over 18
Client needs to be under 200% FPL
3.) CONNECT ELIGIBLE CLIENTS
If you are filling out a weatherization application for client, fill it out on https://www.waynemetro.org/programs or through EmpowOR
If clients are doing this on their own, they can also go to this website to fill out the information
ADDITIONAL INFORMATION:
Cities included: Allen Park, Grosse Pointe Park, Riverview, Ash Township, Grosse Pointe Shores, Rockwood, Augusta Township, Grosse Pointe Woods, Romulus, Belleville, Hamtramck, South Rockwood, Berlin Township, Harper Woods, Southgate, Brownstown Township, Huron Charter Township, Sumpter Township, Canton Township, Inkster, Superior Township, Dearborn, Lincoln Park, Taylor, Dearborn Heights, Livonia, Trenton, Ecorse, Melvindale, Van Buren, Flat Rock, Northville Township, Wayne Township, Flint, City of Northville, City of Westland, Garden City, Pittsfield Township, Woodhaven, Gibraltar, Plymouth Township, Ypsilanti Township, Grosse Ile Township, City of Plymouth, City of Ypsilanti, Grosse Pointe, Redford Township, Grosse Pointe Farms, and River Rouge
Weatherization
Weatherization
Weatherization - (Wx)
Program Status: Open
Weatherization - (Wx)
Program Status: Open
Weatherization provides home improvements that increases energy efficiency in the homes while ensuring the residents health and safety.
Tags: DTE, air sealing, insulation, doors, windows, moisture control
1.) EXPLAIN THE OFFERINGS
Program Provides:
Some measures may include: Wall/attic/foundation Insulation, Air leak reduction, Smoke/Co Detectors, Dryer venting, (furnace and water heaters are reviewed for energy efficiency).
The weatherization program is not funded for structural (roofs, windows, doors), plumbing, and electrical. We are not an emergency or a repair program.
Clients can only get weatherization assistance every 15 years
2.) PRESCREEN THE CLIENT
Eligibility Requirements:
Household combined income needs to be under 200%
SER counts as automatic eligibility for program
Required Documents:
All household income
ID’s for everyone over 18
DTE Bill
Deed/Lease Agreement
Cities included: Belleville, Canton Twp., Dearborn, Dearborn Heights, Detroit, Garden City, Grosse Pointes, Hamtramck, Harper Woods, Highland Park, Huron Twp., Inkster, Livonia, New Boston, Northville, Northville Twp., Plymouth, Plymouth Twp., Redford Twp., Romulus, Sumpter Twp., Taylor, Van Buren Twp., Wayne, Westland
3.) CONNECT ELIGIBLE CLIENTS
Weatherization Workflow & Process (CLICK HERE!)
If you are filling out a weatherization application for client, fill it out on https://www.waynemetro.org/programs or through EmpowOR
If clients are doing this on their own, they can also go to this website to fill out the information
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