Standard Operating Procedures

Operating Procedure: Reimbursement of Expenses

• Procedure for submitting receipts for reimbursement. 

Operating Procedure: Requesting Leave

• Procedure for submitting leave requests.

Operating Procedure: Sick Leave

• Procedure for submitting sick leave requests.

Standard Operating Procedure_ Whistleblowing Policy.docx

• Procedure for whistleblowing.

Standard Operating Procedure_ Disaster Recovery Plan (IT_Technology).docx

• Procedure for what to do in case of an extreme IT issue.

Standard Operating Procedure_ Damage to Physical Property Policy.docx

• Procedure for what to do in case of damage to physical property or Waves assets.

Waves WA Downloading Emails and Attaching to Splose Progress Notes.docx

• Duplciating email communication in Splose. 

Procedure for Managing Appointments & Invoicing

• To ensure all practitioners correctly document and invoice for their appointments, including travel and support time.

Sending out the Waves WA Endorsement Document

• Ensuring that Waves WA gets paid on time, and that funding is released from the previous practitioner. 

Comprehensive Splose Guide

• Guide to apply a practitioner for a certain participant. 

Operating Procedure: Participant Onboarding Procedure

• Procedure from intake to regular sessions. 

NDIS Billing Guidelines for All Support Types

• Decoding the support types and their uses.

High Risk Appointment Procedure and Escalation Profile

• Procedure for how to handle appointment and how they are escalated upon the practitioner not checking in. 

Creating a service agreement in Splose

• Step-by-step guide on creating a service agreement in Splose.

Participant Management in Case of Unplanned Leave 

•  A procedure document to manage participant care when a service provider has to leave unexpectedly, ensuring continuity of care. 

Waves WA Operating Procedure: Sending Out Service Agreements to Guardians (Nicole or OPA Guardianship Only)

• SA procedure for participants with guardianship.

Activating Templates in Gmail and Uploading Email Templates

• To enable and upload pre-written email templates in Gmail for streamlined communication. 

Xero Me Fact Sheet

• How to use Xero Me

WFH Emergency and Disaster Plan

• What to do in case of an emergency while working at home.

NDIS Billing Guidelines for All Support Types

• Tips on service types and billing.

Updating Practitioner Settings in Splose

• To ensure accurate and timely processing of NDIA-managed invoices, handle missed invoices, and follow up on outstanding payments.

Operating Procedure: Adding Resources to the Google Site

• Help with adding resources to the Waves WA Operations Hub.