Tech Tips

Clear Your cache

Clearing the cache means emptying the cache. The next time you open a webpage, everything must be downloaded anew. Follow these steps anytime your computer isn't working correctly and do a restart. This trick fixes most problems.

Google Meet

Low Resolution

If a student gets kicked out of Google Meets, please have your student make sure the students video is set to the lowest resolution. Here are the steps for the students to verify their video is set to the lowest resolution.

When Meet is open, click on the three dots in the bottom right to bring up the options menu. Lcik on the Settings option.

When the settings is open, clicko n the Video option on the left.

The Send resolution (maximum) should be set to 360p and show that it is (set by your admin).

If the Receive resolution (maximum) is not set to Standard definition (360), click the dropdown arrow to the right and then click on the option for Standard definition (360p).

Click down in the bottom right by the time to pull up the chromebook controls. To the right of the speaker volume slider, you will see an arrow for more options.

Click the arrow to the right of the volume slider for more audio options. Set the slider for the Microphone volume to between 1/2 to 2/3 of total volume. If you go higher than 2/3 you may have microphone audio issues depending on the chromebook model.

Microphone

We have been getting periodic reports of chromebook microphone issues with students, so I wanted to make you all aware of an issue we discovered. If chromebook microphone volume is set to the maximum it causes issues with the audio cutting out or being completely out. The issue seems to be the worst on the HP and Lenovo 100e chromebooks, but all models are impacted to some degree. If you are having issues with your chromebook microphone, please try adjusting the microphone volume.

Ethernet Cable

Ethernet to USB adapter

Connect Help

If experiencing connection issues, the best option is to connect the Chromebook directly to your Internet (especially if using Zoom). You'll need to use an ethernet cable (make sure to purchase the length you'll need to reach your server) & Ethernet to USB adapter.

Page updated

Report abuse