Chromebook Troubleshooting
Chromebook FAQs
My cursor has disappeared or is acting strange, what do I do?
Use the power button to turn off your device, wait a few seconds, and power it back on to see if it resolved the issue.
If you continue to have issues, visit the IT help desk in room 1425.
My Chromebook keeps dropping the network, what should I do?
Use the power button to turn off your device, wait a few seconds, and power it back on to see if it resolved the issue.
If you can connect your chromebook directly to your house Internet. You'll need an ethernet cable and dongle from a usb to a female ethernet.
I cannot type a quote, how do I fix my keyboard?
You may have inadvertently switched your keyboard from US to INTL, GB, or another language.
Look in the bottom-right corner, and if it does not say “US”, click on the code
Select US Keyboard
If you have keys that do not work, please contact IT: Chromebook & Hotspot Help
Clear your Cache to keep your Chromebook in good health.
Clear out your cache and cookies on a regular basis
Go To Chrome Settings > Choose Privacy and Security > Choose Clear Browsing History and select the options below:
For Time range choose All Time
Check Cookies and other site data
Check Cached images and files
Click on Clear Data
Can I change my password?
You cannot change your password on your Chromebook. Visit the LMTC or the IT Help Desk (Room 1425)
Lost, misplaced, broken charger?
If you need a replacement charger, visit the IT Help Desk in room 1425
I cannot get my Chromebook to charge, any suggestions?
Yes, some of the Chromebooks are very temperamental when they are completely dead or are close to dead. If you can get the red charger light to stay on for more than 5 seconds, you are good!
Try the following if you are having troubles getting the light to turn on:
Make sure the cable is plugged into the block before you begin. You can remove it and re-attach to be sure.
Plug your charger into the wall first then into your Chromebook, if the charger light stays on you are good!
If that does not work, unplug the charger from the wall and the Chromebook. Now attach the charger to your Chromebook and then plug into the wall, if the charger light stays on you are good!
If you still cannot get the light to turn on, try a different outlet and repeat the above to see if it was the outlet.
If you can, try your charger on another Chromebook that uses that same model. Does your Charger work for that Chromebook?
When you have tried all the above, please contact IT: Chromebook & Hotspot Help
Need Chromebook Lockdown Browser for AP Testing
The lockdown browser was pushed out to all student chromebooks. You will only see it prior to logging in to your chromebook. When you log out of your chromebook, you will then see a menu appear in the bottom left called, "Apps". When you click on Apps, you will see an option labeled, "College Board". This is the AP lockdown browser.
Chromebook mic Issues
Try clearing your cache, as this resolves most of the mic issues. If that does not work, check the Chromebook's microphone volume setting. If it is set to the maximum it can cause issues. Try adjusting the microphone volume down slightly.
Keyboard Shortcuts:
Turn Mic on & off quickly: Ctrl-D
Screenshots:
(Note: F5 is the key that shows a rectangle with 2 lines after it)
To get the entire screen, press Ctrl-F5.̀
To get just an area on the screen, press Ctrl-Shift-F5. Then press down on the touchpad and drag to select the area you want. Let go to take the screenshot.
To get a certain window, press Ctrl-Alt-F5. Then click on the window you want.
The screenshots will get stored in your Downloads folder. Open up the Files app to find them.
Right-click: Tap both fingers simultaneously on the track pad
Log-out: Press Ctrl + Shift + Q twice
Turn on Caps Lock: Search Key + ALT
All Chromebook users:
Use the Power button and turn off your device daily. This will refresh your device and settings. (FYI - You should also turn off your phone on a regular basis. :-)
If your Chromebook is slow, Zoom is lagging, or you are having sound/video issues:
Items to Check:
Close unnecessary tabs and applications
Remove bluetooth devices
Power off your device daily
Move closer to your wireless router
Use an ethernet cable to connect directly to your router
Chromebook Maintenance:
Complete ALL these steps in order if your device is slow:
1--Check for Chrome Updates
In Chrome click on the three dots in the upper-right corner
Choose Help > then choose About Google Chrome
Your Chromebook should be on the latest version. If the Chromebook allows you to update, please go ahead. If it does not, please let us know.
2--Clear Cache and Cookies
In Chrome click on the three dots in the upper-right corner
Choose Settings
Choose Privacy and Security and click on it to open it
Choose the following settings and then click on Clear Data:
3--Use the Power Button and turn off the device
Turn off your device using the Power button
Keep the device off for about a minute
Use the Power button to turn the device back on
4--You may need to Reattach your Google Drive to Schoology
In Schoology, go to the Resources menu at the top
On the left-hand side, click on the Apps icon
Verify that Google Drive Resource App is chosen in the middle column
Go to the Options drop-down box > Choose Account Settings > Connect
Choose your school Google account > Allow
You should now see your Google documents populated in the window
5--For any remaining issues, please use this form:
If your Chromebook is damaged, you will need to take it to IT (Room 1425). You will be provided a loaner if necessary.