Chromebook Troubleshooting

Chromebook FAQs

My cursor has disappeared or is acting strange, what do I do?

Use the power button to turn off your device, wait a few seconds, and power it back on to see if it resolved the issue.

If you continue to have issues, visit the IT help desk in room 1425.

My Chromebook keeps dropping the network, what should I do?

Use the power button to turn off your device, wait a few seconds, and power it back on to see if it resolved the issue.

If you can connect your chromebook directly to your house Internet. You'll need an ethernet cable and dongle from a usb to a female ethernet.


I cannot type a quote, how do I fix my keyboard?

You may have inadvertently switched your keyboard from US to INTL, GB, or another language.

  1. Look in the bottom-right corner, and if it does not say “US”, click on the code

  2. Select US Keyboard

If you have keys that do not work, please contact IT: Chromebook & Hotspot Help

Clear your Cache to keep your Chromebook in good health.

Clear out your cache and cookies on a regular basis

Go To Chrome Settings > Choose Privacy and Security > Choose Clear Browsing History and select the options below:

    1. For Time range choose All Time

    2. Check Cookies and other site data

    3. Check Cached images and files

    4. Click on Clear Data

Can I change my password?

You cannot change your password on your Chromebook. Visit the LMTC or the IT Help Desk (Room 1425)

Lost, misplaced, broken charger?

If you need a replacement charger, visit the IT Help Desk in room 1425

I cannot get my Chromebook to charge, any suggestions?

Yes, some of the Chromebooks are very temperamental when they are completely dead or are close to dead. If you can get the red charger light to stay on for more than 5 seconds, you are good!

Try the following if you are having troubles getting the light to turn on:

  • Make sure the cable is plugged into the block before you begin. You can remove it and re-attach to be sure.

  • Plug your charger into the wall first then into your Chromebook, if the charger light stays on you are good!

  • If that does not work, unplug the charger from the wall and the Chromebook. Now attach the charger to your Chromebook and then plug into the wall, if the charger light stays on you are good!

  • If you still cannot get the light to turn on, try a different outlet and repeat the above to see if it was the outlet.

  • If you can, try your charger on another Chromebook that uses that same model. Does your Charger work for that Chromebook?

  • When you have tried all the above, please contact IT: Chromebook & Hotspot Help

Need Chromebook Lockdown Browser for AP Testing

The lockdown browser was pushed out to all student chromebooks. You will only see it prior to logging in to your chromebook. When you log out of your chromebook, you will then see a menu appear in the bottom left called, "Apps". When you click on Apps, you will see an option labeled, "College Board". This is the AP lockdown browser.

Chromebook mic Issues

Try clearing your cache, as this resolves most of the mic issues. If that does not work, check the Chromebook's microphone volume setting. If it is set to the maximum it can cause issues. Try adjusting the microphone volume down slightly.

Steps to reset Chromebook mic levels.

Keyboard Shortcuts:

Turn Mic on & off quickly: Ctrl-D

Screenshots:

(Note: F5 is the key that shows a rectangle with 2 lines after it)

  • To get the entire screen, press Ctrl-F5.̀

  • To get just an area on the screen, press Ctrl-Shift-F5. Then press down on the touchpad and drag to select the area you want. Let go to take the screenshot.

  • To get a certain window, press Ctrl-Alt-F5. Then click on the window you want.

The screenshots will get stored in your Downloads folder. Open up the Files app to find them.

Right-click: Tap both fingers simultaneously on the track pad

Log-out: Press Ctrl + Shift + Q twice

Turn on Caps Lock: Search Key + ALT

All Chromebook users:

Use the Power button and turn off your device daily. This will refresh your device and settings. (FYI - You should also turn off your phone on a regular basis. :-)


If your Chromebook is slow, Zoom is lagging, or you are having sound/video issues:

Items to Check:

  • Close unnecessary tabs and applications

  • Remove bluetooth devices

  • Power off your device daily

  • Move closer to your wireless router

  • Use an ethernet cable to connect directly to your router

Chromebook Maintenance:

Complete ALL these steps in order if your device is slow:

1--Check for Chrome Updates

  1. In Chrome click on the three dots in the upper-right corner

  2. Choose Help > then choose About Google Chrome

Your Chromebook should be on the latest version. If the Chromebook allows you to update, please go ahead. If it does not, please let us know.

2--Clear Cache and Cookies

  1. In Chrome click on the three dots in the upper-right corner

  2. Choose Settings

  3. Choose Privacy and Security and click on it to open it

  4. Choose the following settings and then click on Clear Data:

3--Use the Power Button and turn off the device

  1. Turn off your device using the Power button

  2. Keep the device off for about a minute

  3. Use the Power button to turn the device back on

4--You may need to Reattach your Google Drive to Schoology

  1. In Schoology, go to the Resources menu at the top

  2. On the left-hand side, click on the Apps icon

  3. Verify that Google Drive Resource App is chosen in the middle column

  4. Go to the Options drop-down box > Choose Account Settings > Connect

  5. Choose your school Google account > Allow

You should now see your Google documents populated in the window

5--For any remaining issues, please use this form:

Check out this awesome Tech Guide created by Intermediate School students working with Ms. Wendorf and Mrs. Frank.

If your Chromebook is damaged, you will need to take it to IT (Room 1425). You will be provided a loaner if necessary.