Who do I contact?
With so many systems and operations in Waltham, it can be difficult to find who to contact. We're here to help!
General Technology Support
Student Device Workflow
All students in grades 1-12 are provided a Chromebook for school use. All Chromebooks come with insurance that covers approximately two damages that cannot be repaired by our technicians. Following two breaks, the student will be responsible for the exceeded value and a payment plan will need to be started with a principal.
Employee Devices
Employee devices are provided to all WEA teachers above 0.4.
Device Problems: contact help@walthampublicschools.org.
New Employee Devices: please contact your principal or director to get your new device.
Apsen
Contact your school's digital learning teacher for further assistance.
New Hires, paperwork & devices
Google/Email account: New hires will be provided a Waltham email/Google account once they have completed the Internet Acceptable Use Agreement form, other hiring forms and a CORI.
Laptop: Please contact your principal or director regarding your laptop. Directors/principals must collect departing employee devices. If an employee is going on leave, teachers must leave their laptop with their principal or director.
TeachPoint
Educators
New or updated account: contact Jennifer Vanaria
How to use Teachpoint: see our Teachpoint page
Principals
New account: Jennifer Vanaria
Employees missing in TeachPoint: Jennifer Vanaria
Something is wrong or missing from a form: Sarah Kent
Unsign a form: Jamie Maclone
Building Phones
Please contact Karen Lyons for questions regarding phones in buildings.
karenlyons@walthampublicschools.org
781-314-5421
Panorama
Please contact Sandy Malec for questions regarding Panorama
sandramalec@walthampublicschools.org
781-314-5477
Apptegy Notifications
Apptegy is our district's emergency communication system.
Employees not receiving Apptegy notifications
Please contact your school's secretary to update your contact information.
Families not receiving Apptegy notifications
Please direct families to contact their school's secretary.
eSped
eSped is managed by the Pupil Personnel Services department. Please contact Dorothea Wheeler with any questions.
dorotheawheeler@walthampublicschools.org
Frontline & AESOP
Please contact Kelly O'Brien in Human Resources.
WPS Employees
Devices not working? Issue with Google Accounts or Computer Log In's?
Contact help@walthampublicschools.org for IT support. Our help extension is x5485
Instructional Support
Looking for instructional technology support or have Aspen questions? Contact your Digital Learning Teacher.
Students & Families
Do you have a student with a technology problem? Please direct the student or their family to their House Office or Digital Learning Teacher.