Cycling a Chromebook through a hard reset with often solve many issues with your Chromebook, including freezing, keyboard and touchpad issues, sound and mic issues, and general glitches. To perform a hard reset:

1. Locate the Refresh key (above the 4) and the Power key (often on the upper right side of the keyboard).

2. Press Refresh and Power at the same time and hold them down for 5 seconds.

3. Release the buttons, and wait 10 seconds before powering the Chromebook back on.

Chromebooks store a lot of Internet information. All of that can sometimes make it difficult for your Chromebook to run effectively. Deleting your Internet cache and cookies can often help solve this issue. To delete these:

1. Hit Ctrl + H

2. On the left, choose "Clear Browsing Data"

3. A new tab will pop up. Select to clear history, cache, and cookies. You are unable to delete the history since the device is property of Monongalia County Schools.

4. Choose the time range, "All Time" and "Clear Data"

If you are having issues with the Chrome browser, it may be caused by recently installed Chrome extensions. These often becoming outdated or cause issues with the browser, which can glitch some websites. To reset browser settings:

1. Click the stacked circles in the upper right corner of the web browser.

2. Select settings.

3. Scroll to the bottom of the settings page and select Advanced.

4. Scroll to the bottom of the Advanced page and select Restore setting to their original defaults.

5. Select Reset Settings

For more help, watch the video provided.