Last updated: August 4, 2026
This Privacy Policy describes how Virtual Number ("we," "our," or "us") collects, uses, and discloses your information when you use our mobile application (the "App") and services (collectively, the "Service").
By using Virtual Number, you agree to the collection and use of information in accordance with this policy.
To provide our virtual phone number, SMS, and OTP receiving services, we collect the following types of information:
Account Information: When you create an account, we may collect basic identification details such as your email address, username, and account credentials.
Service Usage Data: We process incoming SMS messages and OTP codes sent to the virtual numbers assigned to you so that we can display them within the App.
Device and Technical Information: We automatically collect technical data from your mobile device, including IP address, device model, operating system version, unique device identifiers, and app usage logs.
Payment and Transaction Data: If you purchase virtual numbers or subscriptions, payment transactions are processed through secure third-party payment gateways (e.g., Apple App Store, Google Play Store). We do not store full credit card details on our servers.
We use the collected information for the following purposes:
To Deliver the Service: Provisioning virtual phone numbers, routing incoming SMS messages, and displaying OTP codes to you.
To Maintain Account & Security: Managing your account, verifying your identity, preventing fraud, and detecting malicious or unauthorized activity.
To Improve the App: Analyzing technical data to optimize network performance, fix bugs, and enhance user experience.
Customer Support: Responding to your inquiries, troubleshooting technical issues, and providing assistance.
Legal Compliance: Complying with applicable legal obligations, law enforcement requests, and enforcing our Terms of Service.
SMS & OTP Content: Incoming SMS messages and temporary OTPs received on virtual numbers are stored temporarily on our secure servers only for as long as necessary to deliver them to your App. Temporary messages are automatically purged periodically.
Account Data: We retain your basic account information for as long as your account remains active or as needed to provide you with the Service.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only under the following conditions:
Service Providers: We partner with trusted third-party cloud infrastructure providers, telecommunications carriers, and payment processors who assist us in operating the App. These entities access your data strictly to perform tasks on our behalf.
Legal Requirements: We may disclose your information if required to do so by law, subpoena, or government regulation, or if we believe in good faith that such action is necessary to protect our legal rights, property, or safety.
Virtual Number operates globally. Information we collect may be transferred to, stored, and processed on servers located outside of your state, province, or country where data protection laws may differ from those in your jurisdiction.
We implement industry-standard technical and organizational security measures (including end-to-end transport encryption) to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Our Service is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.
Depending on your location (such as the UK/EU under GDPR or California under CCPA), you may have the following rights regarding your personal data:
The right to access, update, or delete the personal information we hold about you.
The right to restrict or object to certain processing activities.
The right to data portability.
To exercise any of these rights, please contact us using the details below.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: hello@vitalityai.uk