Privacy Policy

Effective Date: 29/06/2023

Thank you for choosing Zyiba Telecaller, developed by Zyiba IT Solution. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app. We are committed to safeguarding your privacy and ensuring that your personal information remains secure.

1. Information We Collect

1.1 Personal Information: When you use Zyiba Telecaller, we may collect certain personal information from you, including but not limited to:

   - Name

   - Contact information (phone number, email address)

   - User profile information (photo, job title)

   - Login credentials (username, password)

1.2 Call and Client Information: Zyiba Telecaller allows our employees to make calls and manage clients. As part of this functionality, we may collect client information, and related data. This may include phone numbers, currenttime, and any additional information provided during calls.

1.3 Usage Data: We may collect non-personal information about how you interact with our app. This includes but is not limited to:

   - App usage statistics

   - Device information (e.g., device type, operating system)

   - IP address

   - Crash reports and error logs

2. Use of Information

2.1 Personal Information: We use your personal information to provide and improve our services, including:

   - Authenticating and authorizing access to the app

   - Facilitating communication between we and ou clients

   - Sending important notifications and updates

   - Customizing your app experience

   - Responding to your inquiries and support requests

   - Enforcing our Terms of Service

2.2 Call and Client Information: The call and client information collected through Zyiba Telecaller is used for the purpose of:

   - Managing and organizing client interactions

   - Improving call quality and performance

   - Analyzing usage patterns and trends

   - Enhancing our services and features

2.3 Usage Data: We use non-personal information to analyze app usage, troubleshoot technical issues, and improve our app's functionality and performance. This information is aggregated and anonymized whenever possible.

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers: We may engage third-party service providers to assist us in delivering our services, such as hosting, database management, analytics, and customer support. These providers may have access to your personal information but are bound by confidentiality obligations and must only use it for the specified purposes.

3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We will also disclose information if we believe it is necessary to enforce our rights, protect our users' safety or the public, or investigate potential fraud or security concerns.

4. Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have certain rights regarding your personal information, including the right to access, correct, and delete your information. You may also have the option to opt out of certain data collection and processing. To exercise these rights or for any privacy-related concerns, please contact us using the information provided at the end of this Privacy Policy.

6. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through the app. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

7. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at admin@zyiba.in

By using Zyiba Telecaller, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.