Privacy Policy
Effective Date: July 9, 2026
Zupito ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") to order medicines and wellness products from nearby pharmacies.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
To provide a seamless medicine delivery experience, we collect the following types of information:
Personal Data
When you create an account, we collect personally identifiable information, including:
Name
Email address
Phone number
Delivery address
Location Data
With your explicit permission, we collect precise location data via GPS to:
Show you licensed pharmacies near your location.
Optimize delivery routes.
Calculate accurate delivery times.
You can enable or disable location permissions at any time through your device settings.
Transaction and Order Data
We collect information related to:
Medicines and wellness products you view.
Items added to your cart.
Orders you place.
Order history.
Delivery status.
Device and Usage Data
We collect system information such as:
Mobile device ID
IP address
Operating system
App version
Device information
App performance metrics and crash diagnostics
2. How We Use Your Information
We use the collected information to:
Process, fulfill, and deliver your medicine orders.
Locate nearby partner pharmacies based on your location.
Send real-time order tracking updates and notifications.
Provide customer support.
Troubleshoot technical issues.
Improve app performance and user experience.
Ensure platform security and prevent fraudulent activities.
Comply with applicable legal and regulatory obligations.
3. Data Sharing and Disclosure
We respect your privacy and only share your information under the following circumstances:
With Partner Pharmacies and Delivery Partners: We share your order details, name, phone number, and delivery address solely to fulfill your orders.
With Service Providers: We may share information with trusted third-party service providers that help us operate, maintain, and improve the App.
For Legal Purposes: We may disclose your information when required by applicable laws, regulations, legal processes, or governmental authorities.
No Sale of Personal Data: Zupito does not sell, rent, or trade your personal information to third-party advertisers or marketing companies.
4. Data Retention and Security
We retain your personal information only for as long as necessary to:
Fulfill your orders.
Provide our services.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.
We implement industry-standard administrative, technical, and organizational security measures, including encryption where appropriate, to protect your personal information. However, no method of electronic transmission or storage is completely secure.
5. Your Rights and Account Deletion
Depending on applicable laws, you have the following rights:
Access and Update: Access and update your profile information through the App.
Location Permissions: Revoke location permissions at any time through your device settings.
Account Deletion: Request permanent deletion of your account and associated personal data through the App's account settings or by contacting our support team.
Privacy Requests: Contact us regarding any questions or concerns about your personal data.
6. Children's Privacy
Zupito is intended for users who are at least 18 years of age. We do not knowingly collect personal information from individuals under 18 years old. If we become aware that such information has been collected, we will promptly delete it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App or on the Google Play Store listing, and the revised Effective Date will be updated accordingly. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or wish to request deletion of your account or personal data, please contact us:
Zupito
Email: support@zupito.co.in
Last Updated: July 9, 2026