Privacy Policy

This Privacy Policy outlines how Zoya Minds collects, uses, and protects User information on its mobile App.

Key points include:

Information Collection: Personal data is gathered during account signup, payment processing, and Mobile App interaction. Some data is collected automatically via cookies and analytics tools like Google Analytics.
Usage: Information is used for account management, marketing, billing, improving services, and legal compliance.
User Rights: Users can access, correct, or request deletion of their data and opt out of marketing communications.
Retention: Data is kept as needed for service delivery, legal obligations, or audits.
Backup & Recovery Policy: Zoya Minds maintains regular secure off-site backups to ensure data recovery in case of system failures. However, Users cannot request the retrieval of deleted data after 30 days from the date of deletion, as per our data retention policy.
Minors: The Mobile App is not for Users under 18, and any minor data collected unintentionally will be deleted upon notification.
Third-Party Links & Responsibilities: Zoya Minds may include third-party links for additional services. Users acknowledge that Zoya Minds is not responsible for the content or security of external Sites.

Your privacy is important to us. Zoya Minds has created this Privacy Policy ("Policy") to inform You about the information We collect when You visit Our Zoya Minds Mobile App (“Mobile App”), the reasons for collecting it, and how We Use it. The terms "You," "Your," "Yours," and "User" refer to the entity, person, or organization using Our App. When this Policy mentions "We," "Us," and "Our," it refers to Zoya Minds and its subsidiaries and affiliates. This Privacy Policy is governed by Our Terms and Conditions of Service. If you have any questions about this Policy or requests regarding the processing of personal data, please reach us at info@zoyaminds.com.

1. Information We Collect From You

We collect information necessary for the adequate performance of the contractual arrangement in place between You and Us, and to comply with Our legal obligations.

Automatic Data Collection & Analytics

Zoya Minds collects User activity data through analytics tools to improve services. This includes page views, content usage, and interaction logs.

Third-Party Data Sharing

We may share User data with third-party service providers for payment processing, analytics, and fraud prevention. We do not sell personal data to third parties. Zoya Minds may disclose User data to government authorities or regulatory bodies if required by law, court order, or for fraud prevention purposes.

Account Signup Information:
- Name
- Email
- Phone Number
- Date of Birth (DOB)
- Gender
- Password
- Bio
Communications, Chats, Messaging:
- Information from emails and chats
- Collection of text messages
- Collection of voice notes and audio recordings
- Call history logs, including call status and duration.
- Communication content and purchase history
Payment Information:
- Credit or debit card details
- Billing address
- Tax number
- Name and surname
Login Information:
- Authentication data when logging into accounts
Other Personal Information Provided by You:
- Survey responses
- Feedback
- Financial data (e.g., purchase history)
- Uploaded content and similar data

2. Information We Collect Automatically

Log Data and Device Information:
- Internet Protocol (IP) addresses
- Operating system
- Date/time stamps
- Browser type
- Internet Service Provider (ISP)

Tracking Technologies and Cookies:
- Cookies
- Tags
- Customer numbers
- Device IDs

Geo-location Data:
- Mobile Approximate location based on IP address

Usage Information:
- Interactions with the App (e.g., pages viewed, searches, bookings)
- Tool: Google Analytics

3. The Way We Use Your Information

We process your information, adhering to general data processing principles. Usage includes:

Identifying Users
Creating accounts
Staying connected
Generating statistics
Customizing marketing
Sending billing information
Contacting Users
Improving services
Ensuring data security and preventing fraud
Complying with Mobile Applicable laws
Requesting feedback
Providing support

Security Measures

We use encryption, secure servers, and industry-standard security practices to protect User data. While we take all reasonable steps to safeguard information, no system is completely secure. Users are responsible for safeguarding their account credentials.

4. Direct Marketing

We may use Your contact details for personalized direct marketing. To withdraw consent or unsubscribe, you can:

Update preferences in your account
Follow instructions in emails
Click the unsubscribe link in newsletters

Public Display of User Information

Zoya Minds may display User testimonials, case studies, or logos in its marketing materials unless the User requests removal.

5. Cookies

Zoya Minds uses cookies and analytics tools, such as Google Analytics, to enhance the User experience and improve services. Users can manage cookie preferences in their browser settings.

6. Children’s Data Protection

Zoya Minds does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data collection, we will take immediate action to delete such data. Parents or guardians may contact help@zoyaminds.com to request data removal.

7. Sensitive Information

Unless legally required, we do not collect sensitive information such as:

Political opinions
Religious or philosophical beliefs
Racial or ethnic origin
Genetic or biometric data
Sexual orientation data

8. Payment Information

To facilitate payment processing, we may collect:

Name
Credit or debit card details (type, expiration date, partial card number)
Billing address
Purchase details

9. Third-Party Links

Our App may contain links to third-party Websites. Please review their privacy policies, as we do not control their data processing practices.

10. Data Retention Policy

We retain personal data only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes. Personal data is deleted or anonymized after:

User account deletion – within 7 days
Inactive accounts – after 12 months
Payment information – retained for up to 7 years as required by tax regulations
Customer support inquiries – up to 6 months

However, Zoya Minds may retain certain data beyond this period for legal, regulatory, or contractual obligations.

11. Your Rights

Users have the right to request access, deletion, or restriction of their personal data. To exercise these rights, Users can email Us at help@zoyaminds.com

You have the following rights:

Access:

Rectification:

Update or correct inaccurate data.

Objection:

Withdraw consent for processing data.

Complaint:

Lodge complaints at Data Protection Agency.

Erasure:

Request data deletion for legitimate reasons.

12. Mobile Application of Policy

This Policy applies only to services offered by Zoya Minds. It does not cover third-party services linked to or displayed on Our App.

13. Protection Against Defamation & Harmful Content

Zoya Minds does not tolerate defamatory, misleading, or harmful content on its platform. If a User spreads false information, engages in harassment, or attempts to damage the reputation of Zoya Minds or other Users, their access may be permanently revoked.

14. Amendments & Notifications

We reserve the right to modify this Privacy Policy at any time. Users will be notified via email or platform notifications for significant changes. Continued Use of the platform after changes indicates acceptance.

15. Acceptance of This Policy

By Using Our App, you confirm your agreement to this Policy. If you do not agree, please refrain from Using Our App. Continued Use indicates acceptance of any updates.

16. Further Information

For questions or concerns, contact us at:

Email: info@zoyaminds.com

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