PRIVACY POLICY

Effective Date: October 8, 2026

Applications: Zomazo, Zomazo Partner, Zomazo Delivery

Privacy & Support Email: zomazo.in@gmail.com

1. INTRODUCTION

Zomazo ("we", "us", "our", or "Company") respects your privacy and is committed to protecting the information processed through our applications and services.

This Privacy Policy explains how Zomazo collects, uses, stores, shares, protects, and deletes information when you use Zomazo, Zomazo Partner, Zomazo Delivery, and related services.

The Zomazo platform provides taxi booking and map navigation, food delivery, Quick Commerce, e-commerce, and pharmacy-related services.

This Privacy Policy applies to:

• Customers and users
• Taxi drivers where applicable
• Delivery partners
• Restaurants
• Quick Commerce stores
• E-commerce sellers
• Pharmacies
• Other participating business partners

Different applications may collect different information depending on the features used and the role of the account holder.

2. APPLICATIONS COVERED BY THIS POLICY

This Privacy Policy applies to:

3. INFORMATION WE COLLECT

The information collected depends on the application, permissions granted, and services used.

3.1 Account and Personal Information

We may collect:

• Name
• Mobile phone number
• Email address
• Profile photograph, if provided
• Account and authentication information
• Saved addresses
• City, state, and postal code
• Information provided during registration or profile updates

3.2 Location Information

Depending on the functionality being used, we may collect approximate or precise location information, including:

• Current device location
• Taxi pickup location
• Taxi destination
• Driver location
• Ride route information
• Delivery pickup location
• Delivery drop-off location
• Delivery partner location
• Restaurant/store/pharmacy location
• Business or seller location
• Navigation-related location information

Location may be used to provide:

• Taxi booking
• Map navigation
• Pickup and drop-off selection
• Nearby restaurants and stores
• Nearby pharmacies
• Delivery assignment
• Delivery tracking
• Route guidance
• Order fulfilment
• Location-based services

You can manage location permissions through your device settings. Some features may not work correctly if location access is disabled.

3.3 Taxi and Ride Information

When you use taxi services, we may process:

• Pickup and destination information
• Ride request information
• Booking details
• Ride status
• Assigned driver information
• Vehicle information where applicable
• Trip route information
• Driver/customer location during an active ride where required
• Fare information
• Payment or transaction information
• Ride history
• Cancellation information
• Support communications

Relevant information may be shared with the assigned driver when necessary to provide the requested ride.

3.4 Food Orders

When you place food orders, we may process:

• Restaurant information
• Food items
• Menu information
• Order details
• Order amount
• Delivery address
• Order status
• Delivery information
• Order history
• Cancellation/refund information
• Transaction identifiers

Information necessary to fulfil an order may be shared with the relevant restaurant and assigned delivery partner.

3.5 Quick Commerce Orders

For Quick Commerce orders, we may process:

• Product information
• Product quantities
• Store information
• Order details
• Order amount
• Delivery address
• Order status
• Delivery information
• Cancellation/refund information
• Transaction identifiers

Relevant information may be shared with the participating store and delivery partner where necessary to fulfil the order.

3.6 E-Commerce Orders

For e-commerce services, we may process:

• Product information
• Seller information
• Product quantities
• Order details
• Delivery address
• Order amount
• Order status
• Shipment/delivery information
• Order history
• Cancellation/refund information
• Transaction identifiers

Relevant information may be shared with the applicable seller, fulfilment provider, delivery partner, or payment provider as necessary to complete the transaction.

3.7 Pharmacy Orders

For pharmacy-related services, we may process:

• Pharmacy information
• Product information
• Order details
• Quantity information
• Delivery address
• Order amount
• Order status
• Delivery information
• Cancellation/refund information
• Transaction identifiers

Information required to fulfil a pharmacy order may be shared with the relevant pharmacy and delivery partner.

Pharmacy partners and users are responsible for complying with applicable laws and requirements relating to products and transactions.

Zomazo does not provide medical diagnosis or professional medical advice unless expressly stated for a specific service.

3.8 Delivery Partner Information

For delivery partners, we may collect:

• Name
• Mobile number
• Email address
• Profile information
• Vehicle information where applicable
• Verification information
• Documents submitted during onboarding where required
• Assigned delivery information
• Pickup and delivery status
• Delivery history
• Location information
• Device and application information

This information may be used to verify accounts, manage assignments, provide navigation, support delivery tracking, update order status, and maintain operational security.

3.9 Partner Information

For restaurants, stores, e-commerce sellers, pharmacies, and other participating partners, we may collect:

• Business/store name
• Owner or authorised representative information
• Contact details
• Business address
• Business location
• Menu information
• Product listings
• Product prices
• Stock/availability information
• Order information
• Seller information
• Verification documents
• Settlement information where applicable
• Partner account information
• Device and application information

4. HOW WE USE INFORMATION

We may use collected information to:

• Create and manage accounts
• Authenticate users, drivers, and partners
• Provide taxi booking services
• Provide map and navigation functionality
• Match rides with available drivers
• Process food orders
• Process Quick Commerce orders
• Process e-commerce orders
• Process pharmacy orders
• Manage deliveries
• Provide ride and delivery tracking
• Provide order and service status
• Communicate with customers and partners
• Send service and order notifications
• Process payments through authorised payment providers
• Process partner settlements where applicable
• Provide customer support
• Prevent fraud and unauthorised activity
• Maintain application security
• Diagnose crashes and technical problems
• Improve application performance
• Comply with applicable laws
• Resolve disputes
• Maintain necessary business and transaction records

5. MAPS AND NAVIGATION

Zomazo may use mapping and navigation technologies to provide:

• Destination search
• Pickup and drop-off selection
• Taxi navigation
• Ride route information
• Delivery navigation
• Location-based search
• Route guidance

Location information may be transmitted to our servers or relevant service providers when necessary to provide these functions.

6. RIDE AND DELIVERY LOCATION TRACKING

For taxi and delivery services, location information may be used to support:

• Ride assignment
• Driver navigation
• Customer pickup
• Destination navigation
• Delivery assignment
• Delivery navigation
• Pickup and drop-off operations
• Ride tracking
• Delivery tracking
• Customer-facing status information

If background location functionality is implemented and the applicable permission is granted, location may be processed while the application is running in the background during an active ride or delivery operation.

Background location will only be used for functionality for which it is necessary and disclosed.

7. NOTIFICATIONS

We may use push notifications to provide:

• Ride requests and updates
• Ride status
• Order confirmations
• Order updates
• Delivery requests
• Delivery assignments
• Delivery updates
• Service notifications
• Account notifications
• Security notifications

You can control notification permissions through your device settings.

8. INFORMATION SHARING

We may share relevant information when necessary to provide our services.

Customers and Drivers

Information necessary for a taxi booking may be shared between customers and assigned drivers, including relevant pickup/destination information, booking details, ride status, and location information required for the trip.

Customers and Restaurants/Stores/Pharmacies

Information necessary to fulfil an order may be shared with the relevant restaurant, store, seller, or pharmacy.

Customers and Delivery Partners

Information necessary to complete a delivery may be shared with the assigned delivery partner, including relevant pickup information, delivery address, order information, and delivery status.

Business Partners

Partner information may be used to display businesses, products, menus, and services to customers and to process orders.

Service Providers

We may use third-party service providers for:

• Cloud hosting
• Maps and navigation
• Authentication
• Push notifications
• Payment processing
• Analytics
• Crash reporting
• Customer support
• Security
• Application infrastructure

These providers may process information on our behalf to provide their services.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Investigate fraud or abuse
• Protect users
• Protect our rights
• Enforce our policies
• Resolve disputes

We do not sell personal or sensitive user information.

9. THIRD-PARTY SERVICES AND SDKs

Our applications may use third-party services and SDKs for functionality such as:

• Maps
• Authentication
• Cloud infrastructure
• Push notifications
• Payments
• Analytics
• Crash reporting
• Security

The exact information processed depends on the SDKs and services integrated into each application.

Third-party service providers may have their own privacy policies and terms.

10. DATA SECURITY

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Where appropriate, information transmitted between applications and our servers is protected using HTTPS/TLS or other appropriate security technologies.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. DATA RETENTION

We retain information for as long as reasonably necessary to:

• Provide our services
• Maintain accounts
• Process orders and rides
• Maintain transaction records
• Meet legal obligations
• Prevent fraud and abuse
• Resolve disputes
• Enforce agreements
• Maintain legitimate business records

Retention periods vary depending on the type of information, the purpose of collection, and applicable legal requirements.

When information is no longer required, we will delete or anonymise it where appropriate, subject to legal and legitimate retention requirements.

12. ACCOUNT AND DATA DELETION

If an application allows users or partners to create accounts, users can request account deletion through the available in-app account deletion functionality and through an external web-based deletion request mechanism.

For deletion assistance, contact:

zomazo.in@gmail.com

When a valid deletion request is received, we will process the request in accordance with applicable law.

Associated personal information will be deleted unless we are required or permitted to retain specific information for legitimate purposes such as:

• Legal compliance
• Fraud prevention
• Security
• Accounting
• Payment records
• Dispute resolution
• Legal claims

Where retention is necessary, the relevant information will be retained only for the required purpose and applicable period.

Uninstalling the application does not automatically submit an account deletion request.

13. CHILDREN'S PRIVACY

Our services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information improperly, they may contact:

zomazo.in@gmail.com

14. DEVICE PERMISSIONS

Depending on the application and functionality, we may request permissions such as:

• Location
• Notifications
• Camera
• Photos/media
• Other permissions required for specific functionality

Permissions are requested when necessary for the corresponding feature.

Users can manage permissions through their device settings.

Disabling certain permissions may prevent associated features from functioning.

15. PAYMENT INFORMATION

Payments may be processed through authorised third-party payment providers.

When a third-party payment provider handles a transaction, payment information may be subject to that provider's privacy policy and terms.

Zomazo does not intentionally store complete card numbers, CVV numbers, or other sensitive payment credentials unless a specific payment feature expressly requires and discloses such processing.

16. INTERNATIONAL DATA PROCESSING

Depending on our infrastructure and third-party service providers, information may be processed or stored outside your state or country.

Where required by applicable law, appropriate safeguards will be used for such processing.

17. YOUR PRIVACY CHOICES

Depending on the available functionality and applicable law, you may be able to:

• Update account information
• Manage device permissions
• Disable notifications
• Request account deletion
• Request information about your personal data
• Contact us about privacy concerns

Some information may be necessary to provide particular services. Restricting required information or permissions may affect the availability of certain features.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our applications, services, technology, data practices, or legal requirements change.

The Effective Date at the beginning of this Privacy Policy will be updated when appropriate.

We encourage users and partners to review this policy periodically.

19. CONTACT US

For privacy questions, data requests, account deletion requests, or complaints, contact:

Zomazo

Email: zomazo.in@gmail.com

Please mention the relevant application — Zomazo, Zomazo Partner, or Zomazo Delivery — when contacting us.

20. ACKNOWLEDGEMENT

By using Zomazo, Zomazo Partner, or Zomazo Delivery, you acknowledge that you have had the opportunity to review this Privacy Policy.

Information will be processed as described in this Privacy Policy, subject to applicable permissions and laws.

Zomazo
Zomazo Partner
Zomazo Delivery

Privacy & Support: zomazo.in@gmail.com