This Privacy Policy describes how Zolou ("we," "us," or "our") collects, uses, and discloses information about you when you access and use the Zolou mobile application ("App"). By using the App, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
We collect information to provide and improve our App, and to offer you a personalized and healing experience.
Account Information: When you register for an account, we collect information such as your email address and a password. We do not collect your real name or any other personally identifiable information that directly reveals your identity unless you choose to provide it within the content of your letters or public stories.
Letters to Your Future Self: We store the content of the letters you write to your future self, including text, and the scheduled delivery date. These letters are private by default and only accessible by you.
Public Letter Stories: If you choose to share a letter story publicly, we collect the content you provide for this purpose. You control what content you make public. We encourage you to anonymize any sensitive personal information before sharing.
AI Motivational Coach Interactions: We collect the text of your conversations with the AI motivational coach to provide and improve the coaching service. These interactions are private to your account.
Customer Support: If you contact our customer support, we collect the information you provide in your communication (e.g., your email address and the content of your message) to assist you.
Usage Information: We collect information about how you interact with the App, such as the features you use, the time and duration of your activities, and app crashes. This helps us understand how the App is used and improve its functionality.
Device Information: We may collect basic device information, such as your device type, operating system, and unique device identifiers. This information helps us ensure compatibility and optimize the App's performance.
Log Data: When you use the App, our servers automatically record information that your device sends ("Log Data"). This Log Data may include your IP address, browser type, referring/exit pages, and other statistics.
We use the information we collect for various purposes, including:
To Provide and Maintain the App: This includes delivering your future letters, enabling you to write and save letters, and facilitating interaction with the AI coach.
To Improve and Personalize the App: We use usage data to understand user preferences, fix bugs, and develop new features to enhance your experience. This may include personalizing the content you see or the motivational guidance you receive from the AI coach.
To Enable Community Features: For publicly shared letter stories, we use your content to make it available to other users within the App's community section.
To Communicate with You: We use your email address to send you important updates, notifications about your letters (e.g., upcoming delivery), or respond to your customer support inquiries.
For Safety and Security: We use information to detect and prevent fraud, abuse, and other harmful activities, and to ensure the security of our App and users.
For Analytics and Research: We may use aggregated and anonymized data for analytical purposes to understand trends and improve our services.
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
With Your Consent: We will share your information if you give us explicit permission to do so, for example, when you choose to make a letter story public.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer support, and email delivery. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Zolou, (iii) act in urgent circumstances to protect the personal safety of users of the App or the public, or (iv) protect against legal liability.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including business or research purposes, or to demonstrate the effectiveness of our App.
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Account Information: You can access and update your account information within the App settings.
Deleting Your Content: You can delete your letters to your future self and public letter stories at any time within the App. Please note that deleting public content may not remove all traces of it from the internet if it has been widely shared or indexed by search engines.
Account Deletion: You can delete your Zolou account by contacting our customer service at zolou688dfgsfs@outlook.com. Upon deletion, your private letters and AI coach interactions will be permanently removed.
Cookies/Tracking Technologies: The App primarily uses internal mechanisms for functionality and does not heavily rely on cookies or external tracking technologies for user identification. Should we implement such technologies in the future, we will update this policy and provide you with options to manage them.
Our App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Customer Service Email: zolou688dfgsfs@outlook.com