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Crisis Management Excellence
Client:
ABC Restaurant Chain
Challenge:
ABC faced a crisis with a viral negative review alleging food safety concerns, threatening brand reputation and customer trust.
Solution:
Acted swiftly, devised crisis management plan, responded transparently with commitment to addressing concerns, and implemented safety measures.
Result:
Mitigated negative impact, restored customer trust, and experienced gradual recovery in foot traffic and positive sentiment on social media.
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