Effective Date: 17 September, 2025
Last Updated: 17 September, 2025
Welcome to Zoe, your AI relationship companion. We understand that the conversations and insights you share with Zoe are deeply personal. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our service.
Your trust is paramount to us. We are committed to maintaining the highest standards of privacy protection while providing you with meaningful relationship support.
Account Information: Name, email address, and profile details you choose to share
Relationship Profiles: Information about your relationships that you create and manage
Chat Conversations: All messages exchanged with Zoe during your sessions
Mood and Progress Data: Self-reported mood tracking, exercise completions, and goal progress
Feedback: Responses to guided exercises and reflection prompts
Usage Analytics: How you interact with the app (features used, session duration, frequency)
Technical Data: Device information, IP address, browser type, operating system
Performance Data: App crashes, response times, and error reports
We do not access your device's contacts, photos, or other apps without explicit permission
We do not collect location data unless specifically needed for a feature you've enabled
We do not record or store voice data (when voice features are available)
Provide AI Companionship: Process your messages to generate empathetic, relevant responses
Track Your Progress: Help you monitor mood patterns and relationship goals
Improve Your Experience: Personalize recommendations and insights based on your interactions
Maintain Relationship Profiles: Store and organize information about your relationships
Service Improvement: Analyze usage patterns to enhance Zoe's capabilities (using anonymized data)
Safety and Security: Monitor for abuse, prevent fraud, and ensure platform integrity
Legal Compliance: Meet regulatory requirements and respond to valid legal requests
No Selling of Data: We never sell, rent, or trade your personal information
No Unauthorized Sharing: Your conversations with Zoe remain private and are not shared with third parties
No Targeted Advertising: We do not use your personal data for advertising purposes
All chat conversations are protected with end-to-end encryption
Your messages are encrypted on your device before transmission
Only you and Zoe can decrypt and read your conversations
Data Encryption: All stored data is encrypted using industry-standard protocols
Secure Infrastructure: We use enterprise-grade cloud security with regular audits
Access Controls: Strict employee access controls with background checks and training
Regular Testing: Ongoing security assessments and penetration testing
In the unlikely event of a security incident, we commit to:
Immediate investigation and containment
Notification within 72 hours if your data may be affected
Full transparency about what happened and steps taken to prevent recurrence
Chat History: Retained for the duration of your account plus 30 days for recovery purposes
Profile Information: Stored while your account is active
Analytics Data: Anonymized data may be retained for up to 2 years for service improvement
Individual Messages: Delete specific conversations at any time
Full Data Deletion: Request complete account and data removal
Data Portability: Export your data in a readable format before deletion
Inactive accounts (no login for 2+ years) will have personal data automatically deleted
Temporary data (session tokens, cache) is regularly purged
View Your Data: Access all information we have about you
Correct Inaccuracies: Update or correct your personal information
Download Your Data: Export conversations, profiles, and progress data
Delete Your Data: Remove specific information or your entire account
Opt-out: Unsubscribe from non-essential emails and notifications
Preference Management: Control what types of insights and reminders you receive
Pause Your Account: Temporarily deactivate while preserving your data
Account Recovery: Secure process to regain access to your account
We work with carefully selected partners to operate Zoe:
Cloud Hosting: Secure data storage and processing infrastructure
Analytics: Privacy-focused tools to understand app usage (anonymized data only)
Communication: Email delivery for account notifications and support
Minimum Necessary: Only share data required for specific services
Contractual Protection: All partners are bound by strict data protection agreements
No Personal Content: Third parties never access your conversations or relationship profiles
Zoe is available worldwide, with data processed in secure facilities
We comply with international privacy frameworks (GDPR, CCPA, etc.)
Data transfers include appropriate safeguards and user consent
European Users: Full GDPR compliance with data protection officer available
California Users: CCPA rights including detailed disclosures and opt-out options
Other Regions: Compliance with applicable local privacy laws
Crisis Detection: We may analyze patterns to identify users in potential crisis
Emergency Protocols: In extreme cases, we may contact emergency services or trusted contacts
Professional Referrals: Zoe may suggest professional help when appropriate
Age Verification: Users must be 18 or older, or have parental consent
Enhanced Protection: Additional privacy safeguards for users under 18
Parental Rights: Parents can access and manage their minor children's accounts
Email Alerts: We'll notify you 30 days before any material changes
In-App Notices: Important updates will be highlighted when you use Zoe
Version History: Previous policy versions available upon request
Your continued use of Zoe after policy changes constitutes acceptance of the updated terms.
Email: harsh@sonealabs.com
This Privacy Policy is designed to be clear and comprehensive. If you have questions about any section, please don't hesitate to reach out. Your privacy and trust are essential to Zoe's mission of supporting healthy relationships.
Last Updated: 17 September, 2025
Version: 1.0