Zubzi Support

App: Zubzi Sort: Quick Match
Platform: iOS and Android
Last updated: 26.02.2026 

If you need help with Zubzi, please check the topics below. If you still need assistance, contact us and we will respond as soon as possible.

Contact Us

Email: zamedistudio@gmail.com

When you email us, please include:

• Your device model (example: iPhone 13, Samsung Galaxy S22)

• Your OS version (iOS / Android version)

• Your app version (example: 1.1.0)

• A short description of the issue

• Screenshots or a screen recording if possible
  
  

Frequently Asked Questions (FAQ)

1) How do I restore my Premium purchase?

• Open the game

• Go to Settings

• Tap Restore Purchases

• Make sure you are signed in to the same Apple ID / Google account used for the purchase

If Premium still doesn’t restore, email us with your device details and the approximate purchase date.

2) I bought Premium / Remove ads package, but ads are still showing

After purchasing the package, ads should be removed. Please try:

• Close the game completely and reopen it

• Check your internet connection briefly (purchase verification may require it)

• Use Restore Purchases in Settings

If the issue continues, contact us.

3) The game is crashing or freezing

Please try:

• Restart your device

• Update to the latest iOS/Android version available

• Make sure you have enough free storage space

• Update the game to the latest version

If it still happens, email us with:

• When it crashes (for example: “after Level 5” or “when opening leaderboard”)

• Your device model and OS version

4) Leaderboards are not working

Zubzi uses an online leaderboard service. The leaderboard requires an internet connection.

Please try:

• Make sure you have a working internet connection (Wi-Fi or mobile data)

• Close the game completely and reopen it

• Try again a few minutes later (temporary service issues can happen)

If it still doesn’t work, contact us with:

• Your device model

• Your iOS/Android version

• Your app version

• A screenshot of the leaderboard screen

5) Does Zubzi require an internet connection?

Core gameplay can be played offline.
Internet may be required for:

• Ads

• Purchases verification / restoring purchases

• Leaderboards
  
  

Privacy Policy

You can read our Privacy Policy here:  ZMStudio Privacy Policy 

Icon Credits (Flaticon)

Some icons used in Zubzi were downloaded from Flaticon (Free license).

Full attributions:  Zubzi Icon Credits 

Notes

Zubzi Sort: Quick Match is provided “as is”. We continuously work to improve stability and performance. If you find a bug or have a suggestion, please email us.