Zippto — Common Privacy Policy

For User App & Vendor App

Effective Date: September 3, 2026

This Privacy Policy explains how Zippto ("we", "us", "our", or "Zippto") collects, uses, stores, protects, and shares information when you use the Zippto mobile applications, including the Zippto User App and Zippto Vendor App.

App Name: Zippto
Category: House & Home
Email: zippto1992@gmail.com

By using either Zippto application, you agree to the practices described in this Privacy Policy.

1. Applications Covered

This Privacy Policy applies to:

Zippto User App

The User App allows customers to discover house and home services, submit service requests, communicate with vendors, manage bookings/orders, and track the status of requested services.

Zippto Vendor App

The Vendor App allows registered service providers/vendors to create and manage their business profile, receive customer requests, manage services, communicate with customers, and update service/order status.

Both applications are part of the Zippto platform and are covered by this single Privacy Policy.

2. Information We Collect

Depending on which application and features you use, we may collect the following information.

Account Information

We may collect:

• Name

• Mobile phone number

• Email address

• Password or authentication information

• Profile photo, if provided

• Account type

• Business/vendor information, where applicable

User Information

Users may provide:

• Service address

• Delivery/service location

• Service requirements

• Booking or request information

• Reviews and ratings

• Messages or other information submitted through the app

Vendor Information

Vendors may provide:

• Vendor/business name

• Business address

• Contact information

• Service categories

• Service descriptions

• Service pricing

• Business/profile images

• Bank or payment-related information, where required for payouts

• Other information necessary to provide vendor services

3. Location Information

Zippto may request access to location information when location-based features are required.

For the User App, location may be used to:

• Identify relevant services

• Select or confirm a service location

• Help vendors understand where a requested service is required

• Improve service discovery

For the Vendor App, location may be used to:

• Help vendors manage service requests

• Identify service locations

• Support navigation or service fulfillment

• Provide location-related service functionality

Location permissions can be managed through your device settings.

4. How We Use Information

We may use information to:

• Create and manage accounts

• Provide Zippto services

• Connect users with vendors

• Allow vendors to receive and manage service requests

• Process bookings and service requests

• Facilitate communication between users and vendors

• Display relevant services

• Manage payments and payouts, where applicable

• Send service-related notifications

• Provide customer support

• Improve app functionality

• Prevent fraud, misuse, and unauthorized activity

• Maintain application security

• Comply with applicable laws and legal requirements

5. Information Shared Between Users and Vendors

Because Zippto connects customers with service providers, certain information may be shared between the relevant parties when necessary to fulfill a service request.

For example, when a user requests a service, the vendor may receive relevant information such as:

• Customer name

• Service location

• Service/request details

• Contact information where necessary

• Booking/request information

Similarly, users may receive relevant vendor information such as:

• Vendor/business name

• Service information

• Service pricing

• Vendor contact information where applicable

• Vendor ratings/reviews

• Service status

We only intend to share information that is reasonably necessary for the relevant Zippto service.

6. Payments

If Zippto supports online payments, payments may be processed through third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies.

Zippto does not intend to store complete payment-card information on its own servers unless specifically required and appropriately protected.

Vendor payout information may also be collected where necessary to process payments or settlements.

7. Vendor and Business Information

Vendor information may be displayed to users where necessary to help users select and contact service providers.

Depending on the functionality of the application, vendor information may include business name, service category, service area, pricing, profile images, ratings, reviews, and other business information provided by the vendor.

Vendors are responsible for ensuring that information they submit to Zippto is accurate and that they have the appropriate rights to submit any business or personal information.

8. Photos and Media

Zippto may allow users or vendors to upload photos or other media for features such as:

• Profile images

• Business images

• Service images

• Service-related information

• Request details

Media access will only be requested when required by an applicable feature.

9. Notifications

Zippto may send notifications related to:

• New service requests

• Booking updates

• Request status

• Vendor responses

• Payment or transaction updates

• Account activity

• Important service announcements

Users and vendors can manage notification permissions through their device settings where supported.

10. Device and Technical Information

We may automatically collect limited technical information, such as:

• Device type

• Operating system

• App version

• IP address

• Device identifiers where permitted

• Crash information

• Diagnostic information

• Network information

• App interaction information

This information may be used to maintain security, troubleshoot problems, analyze performance, and improve the applications.

11. Third-Party Service Providers

Zippto may use third-party service providers for functions such as:

• Cloud hosting

• Authentication

• Maps and location services

• Push notifications

• Analytics

• Crash reporting

• Payment processing

• Communication services

• Other technical infrastructure

These providers may process information on our behalf as necessary to provide their services.

12. Information Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services

• Maintain user and vendor accounts

• Complete transactions

• Provide customer support

• Prevent fraud and abuse

• Resolve disputes

• Meet legal and regulatory requirements

• Maintain legitimate business records

When information is no longer required, we may delete or anonymize it, subject to applicable legal requirements.

14. Account Deletion

Users and vendors may request deletion of their Zippto account and associated personal information by contacting:

zippto1992@gmail.com

When requesting deletion, please provide enough information for us to identify the relevant account.

Certain information may need to be retained when required by law, necessary for legitimate business purposes, fraud prevention, dispute resolution, or other lawful purposes.

15. Children's Privacy

Zippto is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us at:

zippto1992@gmail.com

16. Third-Party Links

Zippto may contain links or integrations to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party services. Users and vendors should review the privacy policies of those services before providing information.

17. Your Privacy Choices

Depending on the features available, you may be able to:

• Update your account information

• Manage device permissions

• Control location access

• Control notification permissions

• Request correction of information

• Request account deletion

• Contact us regarding privacy concerns

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, technology, legal requirements, or privacy practices.

Any changes will be reflected by updating the Effective Date at the top of this Privacy Policy.

We recommend reviewing this Privacy Policy periodically.

19. Contact Us

If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or Zippto's handling of information, please contact us:

Zippto
Email: zippto1992@gmail.com