Effective Date: September 4, 2025
This Privacy Policy describes how ZiplyMart ("we," "us," or "our") collects, uses, and discloses your information in connection with your use of our mobile application (the "App") and services. ZiplyMart is a grocery delivery service currently operating in the Varanasi region.
By using the ZiplyMart App, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our services to you.
A. Personal Information When you create an account, log in, or interact with our services, we may collect personal information that you provide to us, including but not limited to:
Contact Information: Name, email address, and phone number.
Account Credentials: A password that you create for your account.
Order and Payment Information: Details of orders you place, including products purchased, delivery address, and payment method details.
B. Media and Camera Access To facilitate our return and refund process, we may request permission to access your device’s camera and photo gallery (via permissions such as android.permission.CAMERA and media storage access). We collect:
Photos and Videos: Images or video recordings of products you wish to return or for which you are seeking a refund. This is used solely to verify the condition of the items (e.g., damaged goods, incorrect items) and to process your request efficiently.
C. Location Data To provide accurate and timely delivery services, we require access to your device's location (via android.permission.ACCESS_FINE_LOCATION and android.permission.ACCESS_COARSE_LOCATION). This data is used to:
Determine your delivery address.
Track the location of your delivery driver.
Provide estimated delivery times.
D. Usage and Technical Data We automatically collect certain information about your use of the App, including device type, operating system, and network information (via android.permission.ACCESS_NETWORK_STATE and android.permission.INTERNET).
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To process and fulfill your grocery orders and manage your account.
To Process Returns and Refunds: We use the photos and videos provided by you to verify claims regarding damaged or incorrect products and to authorize applicable refunds.
To Send Notifications: To update you on order status, refunds, and special offers.
To Ensure Security: To detect and prevent fraud, especially regarding refund claims.
For Legal and Compliance Purposes: To comply with legal obligations and resolve disputes.
We may share your information with third parties in the following circumstances:
Service Providers: With delivery partners, payment processors, and analytics providers.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
We implement reasonable security measures to protect your personal data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
You have the right to access, update, and request the deletion of your personal information. You may also manage or revoke camera and photo permissions through your device settings at any time, though this may limit your ability to process returns through the App.
Our App is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
If you have any questions about this Privacy Policy, please contact us at: Email: info.ziplymart.vns@gmail.com