Privacy Policy – ZiCab & ZiCab Driver

Effective Date: August 25, 2026
App Name: ZiCab
Driver App: ZiCab Driver
Developer/Company: ZiCab
Contact Email: zicabofficial@gmail.com

1. Introduction

ZiCab ("we", "our", "us") operates the ZiCab passenger application and ZiCab Driver driver/partner application (collectively referred to as the "Apps").

ZiCab provides transportation, ride-booking, navigation, location-based and related travel services. ZiCab Driver allows registered drivers or transportation partners to receive and manage ride requests, navigate to pickup and destination locations, and manage their trips.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when using our Apps.

By using either App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on whether you use ZiCab or ZiCab Driver, we may collect the following information:

For ZiCab Users

• Name

• Mobile phone number

• Email address

• Profile information

• Pickup and destination locations

• Current GPS location

• Ride and booking information

• Trip history

• Payment and transaction information

• Ratings and reviews

• Customer support communications

• Information voluntarily submitted through the App

For ZiCab Drivers

• Name

• Mobile phone number

• Email address

• Profile photograph

• Driver and vehicle information

• Driving or vehicle-related documents where required

• Current GPS location

• Pickup and destination information related to assigned rides

• Ride acceptance and trip history

• Earnings and transaction information

• Ratings and reviews

• Customer support communications

• Information voluntarily submitted through the App

3. Location Information

Location information is an essential part of ZiCab's ride-booking and navigation services.

ZiCab User App

Location may be used to:

• Identify the user's current location.

• Select or confirm a pickup location.

• Find nearby available drivers.

• Provide route and navigation information.

• Calculate estimated distance and fare.

• Track an active ride.

• Provide estimated arrival information.

• Improve pickup and destination accuracy.

ZiCab Driver App

Location may be used to:

• Show the driver's current position.

• Receive and manage nearby ride requests.

• Navigate to passenger pickup locations.

• Navigate to destinations.

• Provide real-time trip tracking.

• Calculate trip distance and route information.

• Provide estimated arrival information.

• Support ride safety and service operations.

When required for active-trip functionality, the ZiCab Driver App may collect location information while running in the background, subject to the permissions granted by the driver and applicable device and platform requirements.

We do not use location information for unrelated purposes without appropriate notice or consent.

4. How We Use Information

We may use collected information to:

• Create and manage user and driver accounts.

• Facilitate ride bookings.

• Match passengers with available drivers.

• Process and manage trips.

• Provide GPS navigation and route services.

• Calculate estimated fares and trip distances.

• Process payments and transactions.

• Provide ride status and notifications.

• Verify driver and vehicle information.

• Provide customer and driver support.

• Maintain safety and security.

• Prevent fraud, abuse, and unauthorized activity.

• Improve application functionality and performance.

• Analyze service usage and troubleshoot technical problems.

• Communicate important service-related information.

• Comply with applicable laws and legal obligations.

5. Information Sharing

To provide the ride service, certain information may be shared between passengers and drivers.

For example, during an active booking, a driver may receive relevant passenger information such as the passenger's name, pickup location, destination, and information necessary to complete the trip.

Similarly, a passenger may receive relevant driver information such as the driver's name, profile information, vehicle details, and location information associated with the assigned ride.

We may also share information with trusted service providers that help us operate our platform, including:

• Cloud hosting providers

• Maps and navigation service providers

• Payment processors

• Authentication providers

• Analytics and crash-reporting providers

• Customer support providers

• Notification services

We may disclose information when required by law, legal process, government request, or when reasonably necessary to protect the rights, safety, security, or property of users, drivers, our company, or others.

We do not sell personal information to third parties.

6. Payment Information

ZiCab may support online or other payment methods.

Payments may be processed through third-party payment service providers. Where applicable, payment providers may collect and process payment information according to their own privacy policies and security practices.

ZiCab does not intend to store complete card numbers, CVV numbers, or banking credentials unless specifically required and lawfully processed through an appropriate secure payment system.

7. Camera, Photos and Documents

The Apps may request access to the camera or photos when required for features such as:

• Uploading a profile photograph.

• Uploading driver or vehicle documents.

• Updating account information.

• Submitting information for verification or support.

These permissions are used only for the relevant functionality and are requested through the device's permission system.

8. Notifications

We may send notifications related to:

• Ride requests

• Booking confirmations

• Driver arrival

• Ride status

• Trip updates

• OTP or account verification

• Payment or transaction updates

• Important service announcements

• Customer support

You may manage notification permissions through your device settings.

9. Device and Technical Information

We may automatically receive certain technical information, such as:

• Device type and model

• Operating system

• App version

• IP address

• Device identifiers where permitted

• Language and regional settings

• Crash information

• Diagnostic and performance information

This information may be used to maintain security, troubleshoot problems, improve performance, and provide reliable services.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal requirements, and enforce our agreements.

When information is no longer required, we may delete, anonymize, or securely dispose of it according to applicable requirements.

12. Account and Data Deletion

Users and drivers may request deletion of their account and associated personal information, subject to applicable legal, security, financial, and regulatory requirements.

To request account or data deletion, contact:

Email: zicabofficial@gmail.com

Some information may need to be retained where required by law or reasonably necessary for legitimate business purposes, such as fraud prevention, dispute resolution, or financial records.

13. Children's Privacy

ZiCab and ZiCab Driver are not intended for children under the applicable minimum age required to use such services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Third-Party Services

The Apps may integrate with third-party services for functions such as maps, navigation, payments, authentication, hosting, analytics, notifications, and crash reporting.

Third-party providers may process information according to their own privacy policies.

Users should review the privacy policies of relevant third-party service providers where applicable.

15. User Choices and Rights

Depending on applicable law, you may have rights to:

• Access personal information.

• Correct inaccurate information.

• Request deletion of personal information.

• Request information about how your data is used.

• Withdraw certain permissions through device settings.

• Object to or restrict certain processing where applicable.

To exercise applicable rights, contact us at:

zicabofficial@gmail.com

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When changes are made, the updated version may be made available through the Apps or another appropriate channel.

Your continued use of the Apps after an update may be subject to the revised Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us:

ZiCab
Email: zicabofficial@gmail.com

This Privacy Policy applies to both the ZiCab passenger application and the ZiCab Driver driver/partner application.