FAQ
(Frequently Asked Questions)
Z & H Alarm Security System
Professional Security System Installer
Alarm | CCTV | Auto Gate | Intercom | Magnetic Lock | Setup Network
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FAQ
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. What types of security systems do you install?
你们提供哪些安全防盗系统？
1. What types of security systems do you install?
你们提供哪些安全防盗系统？
We provide end-to-end security solutions including Wireless & Wired Alarm Systems, Multi-Megapixel Imaging CCTV Surveillance, Auto Gates, Barrier Gates, Magnetic Locks, Intercom Systems, and Network IT Setup.
我们提供全方位的安防方案，包括：防盗报警系统、高清闭路电视 (CCTV)、自动门与道闸、磁力锁、对讲系统、及 网络布线。
2. Do you serve my area in Klang Valley or Selangor?
你们的服务范围包括哪些地区？
Yes. We specialize in local installations throughout Kuala Lumpur, Putrajaya and Selangor, including Bukit Bintang, Cheras, Petaling Jaya, Shah Alam, Subang Jaya, Bukit Damansara, Bangsar, Puchong and Klang. For outstation projects, please contact us for a custom arrangement.
是的，我们专注于 吉隆坡, 布特拉再也与雪兰莪 地区，如：武吉免登、蕉赖、八打灵再也、莎阿南、梳邦、白沙罗高原、孟沙、蒲种及巴生。外州客户欢迎联系洽谈。
3. Do you provide installation for both residential and commercial properties?
是否提供住宅和商业安装服务？
3. Do you provide installation for both residential and commercial properties?
是否提供住宅和商业安装服务？
Absolutely. We secure Landed Houses, Condominiums, Retail Shops, Corporate Offices, and Industrial Factories. Each system is customized to the property layout.
是的，我们为 排屋、公寓、店面、办公室及工厂 提供量身定制的安防方案。
Absolutely. We secure Landed Houses, Condominiums, Retail Shops, Corporate Offices, and Industrial Factories. Each system is customized to the property layout.
是的，我们为 排屋、公寓、店面、办公室及工厂 提供量身定制的安防方案。
4. Is your technology up to date?
你们的科技是最新款吗？
Yes. We use the latest technology, including 24/7 Full-Color Night Vision CCTV and Human Detection to provide crystal-clear 24-hour recording.
是的，我们采用尖端科技。例如：24小时全彩夜视监控，确保全天候画面清晰。
3. How long does installation take?
安装需要多长时间？
3. How long does installation take?
安装需要多长时间？
Installation time depends on the size and complexity of the project. Small residential setups may take a few hours, while larger commercial systems may take one or more days.
小型安装通常几小时内完成，大型项目则可能需要1–2天或更长时间。
4. Do you offer maintenance and repair services?
有提供维护服务吗？
4. Do you offer maintenance and repair services?
有提供维护服务吗？
Yes, we provide ongoing maintenance, troubleshooting, and repair services to ensure your system operates reliably over time.
是的，我们提供维护、维修及系统升级服务，确保系统长期稳定运行。
5. Can I monitor my security system remotely?
可以远程查看安全防盗系统吗？
5. Can I monitor my security system remotely?
可以远程查看安全防盗系统吗？
Yes. All our systems support Remote Viewing via Smartphone Apps (iOS/Android), allowing you to monitor your property live from anywhere in the world.
Yes. All our systems support Remote Viewing via Smartphone Apps (iOS/Android), allowing you to monitor your property live from anywhere in the world.
可以。我们的系统支持手机 App (iOS/Android) 远程监控，无论您身在何处，都能实时掌握现场动态。
6. Does the CCTV still record if my Internet goes down?
如果网络断开，CCTV 还会录影吗？
Yes. Your CCTV will continue to record 24/7 to the local hard drive (NVR/DVR) even without internet. Internet is only required for remote phone viewing.
是的。即使断网，监控系统仍会 24/7 持续录制并储存在硬盘中。网络仅在您需要用手机远程查看时才需使用。
7. Is the remote connection stable, or will it disconnect frequently?
远程查看会不会不稳定或断线？
7. Is the remote connection stable, or will it disconnect frequently?
远程查看会不会不稳定或断线？
Our systems are optimized for high stability. As long as your onsite internet connection is active, you will enjoy a smooth, uninterrupted remote viewing experience.
只要现场网络正常，我们的系统支持极高稳定性的远程访问，画面流畅且不易中断。
Our systems are optimized for high stability. As long as your onsite internet connection is active, you will enjoy a smooth, uninterrupted remote viewing experience.
只要现场网络正常，我们的系统支持极高稳定性的远程访问，画面流畅且不易中断。
7. Do you provide warranty for your systems?
有提供保修吗？
7. Do you provide warranty for your systems?
有提供保修吗？
Yes, we offer warranties on both equipment and installation. Warranty terms may vary depending on the system provided.
有的，我们为设备与安装提供保修服务，让您更安心。
8. How much does a security system cost?
安全防盗系统的价格是多少？
8. How much does a security system cost?
安全防盗系统的价格是多少？
Costs vary depending on the type of system, number of devices, and installation requirements. We will recommend the most suitable solution based on your needs and budget.
价格取决于系统类型、设备数量以及安装要求。我们会根据您的需求与预算推荐最合适的解决方案。
Costs vary depending on the type of system, number of devices, and installation requirements. We will recommend the most suitable solution based on your needs and budget.
价格取决于系统类型、设备数量以及安装要求。我们会根据您的需求与预算推荐最合适的解决方案。
9. Do you offer customized security solutions?
你们提供定制化安防方案吗？
9. Do you offer customized security solutions?
你们提供定制化安防方案吗？
Absolutely. We assess your site and design a system that fits your specific security needs and layout.
当然可以。我们会根据您的现场情况进行评估，并设计符合您安全需求与空间布局的系统方案。
10. Is there any privacy risk? Is the footage publicly accessible?
会有隐私泄露的问题吗？
10. Is there any privacy risk? Is the footage publicly accessible?
会有隐私泄露的问题吗？
No. We prioritize data security. Access is strictly encrypted and password-protected; only authorized users (you) can access the footage.
不会。我们极其重视隐私，所有系统均经过加密处理，只有获得授权的用户才能查看监控画面。
No. We prioritize data security. Access is strictly encrypted and password-protected; only authorized users (you) can access the footage.
不会。我们极其重视隐私，所有系统均经过加密处理，只有获得授权的用户才能查看监控画面。
11. Is your installation neat and professional?
你们的安装是否整齐专业？
11. Is your installation neat and professional?
你们的安装是否整齐专业？
Yes. We take pride in Tidy Workmanship and Hidden Cabling. We ensure proper cable management so your system is both functional and aesthetically pleasing.
是的。我们非常注重施工细节，坚持 走线整齐、美观大方，确保不破坏您原有的室内装修。
Yes. We take pride in Tidy Workmanship and Hidden Cabling. We ensure proper cable management so your system is both functional and aesthetically pleasing.
是的。我们非常注重施工细节，坚持 走线整齐、美观大方，确保不破坏您原有的室内装修。
12. How much does a security system cost?
安全防盗系统的价格是多少？
Pricing depends on the number of cameras/sensors and the property size. Contact us for a Free Consultation, and we will recommend a solution that fits your budget.
价格取决于设备数量与安装难度。欢迎联系我们进行 免费咨询，我们将根据您的预算提供最优方案。
13. Do you offer maintenance, repair, and warranty?
有提供维护和保修服务吗？
13. Do you offer maintenance, repair, and warranty?
有提供维护和保修服务吗？
Yes. We provide a full Manufacturer’s Warranty on hardware and a service warranty on installation. We also offer ongoing troubleshooting and repair services.
有的。我们为硬件提供原厂保修，并为施工提供安装保修，同时提供长期的技术支持与上门维修服务。
Yes. We provide a full Manufacturer’s Warranty on hardware and a service warranty on installation. We also offer ongoing troubleshooting and repair services.
有的。我们为硬件提供原厂保修，并为施工提供安装保修，同时提供长期的技术支持与上门维修服务。
14. How can I get a quote?
如何获取报价或咨询？
14. How can I get a quote?
如何获取报价或咨询？
Simply WhatsApp us your requirements (System type, Location, and Property type). We will provide a detailed quote or arrange a site visit.
您只需通过 WhatsApp 告知您的需求（系统类型、地点及房产类型），我们即可为您提供详细报价或安排上门测量。
Simply WhatsApp us your requirements (System type, Location, and Property type). We will provide a detailed quote or arrange a site visit.
您只需通过 WhatsApp 告知您的需求（系统类型、地点及房产类型），我们即可为您提供详细报价或安排上门测量。
Contact Z&H Alarm Security System Today:
📲 WhatsApp: https://wa.me/60125519983
⏰ Mon-Sat: 8:00 AM – 6:30 PM
Contact Z&H Alarm Security System Today:
📲 WhatsApp: https://wa.me/60125519983
⏰ Mon-Sat: 8:00 AM – 6:30 PM
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