Privacy Policy for Zetbasket
Last Updated: August 13, 2026
Zetbasket ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and shared when you use the Zetbasket Customer/User App, Zetbasket Seller/Vendor App, or Zetbasket Delivery Partner App.
By using any Zetbasket application, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on the app and features you use, we may collect the following information:
Account Information
Name
Mobile phone number
Email address
Password or authentication information
Profile photo, if provided
Account type and account-related information
Delivery and Address Information
For customers and delivery partners, we may collect:
Delivery address
Saved addresses
GPS/location information when required for delivery or navigation features
Location information provided by the user
Order Information
We may collect information related to:
Products ordered or listed
Order ID
Order amount
Order status
Delivery details
Seller and delivery-partner information
Order history
Cancellation and refund information
Payment Information
Payments may be processed through third-party payment providers. We may receive payment-related information such as transaction ID, payment status, payment method, and refund status.
We do not intend to store complete card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our servers unless specifically required and lawfully permitted.
Device and Technical Information
We may automatically receive limited technical information such as:
Device type and model
Operating system
App version
IP address
Device identifiers where permitted
Crash and diagnostic information
Network information
Photos and Files
If a feature requires uploading an image, such as a product image, profile image, document, or other content, the app may request access to photos or files. Such access is used only for the relevant feature.
2. Location Information
The Zetbasket Delivery Partner App may use location information to support delivery-related functionality, such as:
Receiving and managing delivery assignments
Showing the delivery partner's location
Providing navigation or route assistance
Updating delivery progress
Sharing relevant delivery status with customers or sellers
Location access is requested only when required by the applicable feature. If background or foreground location is used, it will be used only for legitimate delivery functionality and in accordance with applicable platform requirements.
Customers may also provide or allow location information when using address, nearby-store, delivery, or location-related features.
3. How We Use Information
We may use collected information to:
Create and manage accounts
Process and manage orders
Connect customers with sellers and delivery partners
Process payments and refunds
Deliver products
Provide customer support
Verify accounts where necessary
Send order and service notifications
Provide delivery tracking
Improve application functionality
Detect fraud, abuse, or unauthorized activity
Maintain application security
Diagnose technical problems
Comply with applicable legal requirements
We do not use personal information for purposes unrelated to the services without an appropriate legal basis or user consent where required.
4. Information Sharing
Information may be shared when necessary to provide Zetbasket services.
For example:
Customer information may be shared with the relevant seller to process an order.
Required delivery information may be shared with an assigned delivery partner.
Seller information may be shared with customers when necessary to provide order-related services.
Payment information may be processed by authorized third-party payment providers.
Information may be disclosed when required by law, legal process, or governmental authority.
We do not sell personal information to third parties for their independent marketing purposes.
5. Third-Party Services
Zetbasket may use trusted third-party services for functions such as:
Payment processing
Maps and navigation
Push notifications
Cloud storage
Analytics
Crash reporting
Authentication
Hosting and infrastructure
These providers may process information according to their own privacy policies and applicable laws.
6. Notifications
Zetbasket may send notifications related to:
Orders
Delivery status
Seller updates
Account activity
Important service announcements
Promotional offers, where applicable
Users may control notification permissions through their device settings where supported.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet-based service can guarantee absolute security.
8. Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
When information is no longer required, we may delete or anonymize it in accordance with applicable laws and our retention practices.
9. Account and Data Deletion
Users may request deletion of their Zetbasket account and associated personal information, subject to information that we may be legally required to retain.
For account deletion or privacy-related requests, contact us at:
Email: dwarkadheeshinnvsource@gmail.com
Some information may need to be retained for legal, security, fraud-prevention, accounting, or transaction-record purposes.
10. Children's Privacy
Zetbasket is not intended to knowingly collect personal information from children who are below the minimum age required under applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
11. Seller/Vendor App
Sellers may provide business and product-related information including:
Seller/business name
Contact information
Business address
Product information
Product images
Pricing and inventory information
Order and transaction information
Bank/payment information where required for settlements
This information is used to operate the seller account, manage products, process orders, and facilitate settlements.
12. Delivery Partner App
Delivery partners may provide:
Name and contact information
Profile information
Delivery-related information
Vehicle information where required
Location information
Delivery history
Bank/payment information where required for payment settlements
This information is used to assign and manage deliveries, verify delivery activity, provide navigation and tracking functionality, process settlements, and maintain platform security.
13. Customer/User App
Customers may provide:
Account information
Delivery addresses
Product and order information
Payment-related information
Location information when applicable
Customer support communications
This information is used to provide shopping, ordering, payment, delivery, and support services.
14. Your Choices
Depending on your device and applicable laws, you may be able to:
Update account information
Control location permissions
Control notification permissions
Control photo/file permissions
Request account deletion
Request access, correction, or deletion of personal information
Some permissions may be necessary for specific app functionality.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date.
We recommend reviewing this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Zetbasket
Email: dwarkadheeshinnvsource@gmail.com
By using Zetbasket, you acknowledge that you have read and understood this Privacy Policy.