Privacy Policy – Zetbasket Delivery
Effective Date: August 15, 2026
Welcome to Zetbasket Delivery. This Privacy Policy explains how Zetbasket Delivery ("we", "us", "our") collects, uses, stores, protects, and shares information when you use our mobile application, website, and related services.
By using Zetbasket Delivery, you agree to the practices described in this Privacy Policy.
1. App Information
App Name: Zetbasket Delivery
Email: dwarkadheeshinnvsource@gmail.com
Zetbasket Delivery is a shopping and delivery application that allows users to browse products, place orders, make payments where supported, track orders, and receive products through available delivery services.
2. Information We Collect
Depending on how you use the application, we may collect the following information:
A. Account Information
When you create or use an account, we may collect:
Name
Mobile/phone number
Email address
Account login information
Profile information
B. Delivery Information
To process and deliver your orders, we may collect:
Delivery address
Billing address, where applicable
City, state, postal/ZIP code
Landmark or delivery instructions
Location information when required for delivery-related functionality
C. Order Information
We may collect information related to your orders, including:
Products purchased
Quantity and price
Order ID
Order status
Delivery information
Order history
Refund or cancellation information
D. Payment Information
If payments are processed through a third-party payment provider, payment information may be handled directly by the relevant payment provider.
We may receive limited payment-related information such as transaction ID, payment status, payment method, or other information necessary to confirm your transaction.
We do not intend to store complete card numbers, CVV numbers, PINs, or banking passwords on our servers unless explicitly required and lawfully handled through an appropriate payment service.
E. Device and Technical Information
We may automatically receive certain technical information, such as:
Device type
Operating system
App version
IP address
Device identifiers where applicable
Crash and diagnostic information
Network information
Log information
This information may be used to maintain app security, troubleshoot technical issues, and improve application performance.
F. Location Information
If the application provides location-based functionality, we may request access to your location with your permission.
Location information may be used for:
Selecting or confirming delivery locations
Showing nearby services or products
Improving delivery accuracy
Order delivery and tracking
Providing location-based features
We do not use your location for purposes unrelated to the services described in this Privacy Policy without appropriate notice and, where required, consent.
3. How We Use Your Information
We may use collected information to:
Create and manage your account
Process and manage orders
Deliver purchased products
Verify your identity or account
Send OTPs and account-related notifications
Process or confirm payments
Provide order updates
Provide customer support
Manage cancellations and refunds
Improve our application and services
Detect and prevent fraud, abuse, or unauthorized activity
Maintain application security
Troubleshoot technical problems
Send important service communications
Comply with applicable legal requirements
4. Notifications
Zetbasket Delivery may send push notifications, SMS, email, or other service communications regarding:
Account verification
Order confirmation
Order status
Delivery updates
Payment status
Important service information
You may be able to control certain notification settings through your device or application settings.
5. Sharing of Information
We may share necessary information with trusted service providers or business partners only when required to provide or improve our services.
These may include:
Delivery/service partners
Payment service providers
Cloud hosting providers
SMS/OTP service providers
Push notification providers
Analytics or crash-reporting providers
Customer support/service providers
We do not sell your personal information to third parties for their independent commercial use.
We may also disclose information when required by applicable law, legal process, court order, governmental request, or when necessary to protect our rights, users, security, or property.
6. Third-Party Services
The application may use third-party services and SDKs for functions such as:
Payment processing
Maps and location services
Push notifications
OTP/SMS verification
Analytics
Crash reporting
Cloud storage or hosting
These third-party providers may process information according to their own privacy policies and applicable laws.
We recommend that users review the privacy policies of third-party services used within the application.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Security measures may include:
Secure server infrastructure
Access controls
Encryption or secure transmission where appropriate
Authentication mechanisms
Monitoring and logging
Regular maintenance and security updates
However, no internet-based service can guarantee complete security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain account and transaction records
Resolve disputes
Prevent fraud and abuse
Meet legal, accounting, or regulatory obligations
Enforce our agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Account and Data Deletion
If you have created an account, you may request deletion of your account and associated personal information.
You can request account deletion by contacting:
Email: dwarkadheeshinnvsource@gmail.com
When we receive a valid deletion request, we will process the request within a reasonable period and delete or anonymize applicable personal information, subject to information that we are legally required or permitted to retain, such as certain transaction, fraud-prevention, dispute, or legal records.
10. Children's Privacy
Zetbasket Delivery is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information without appropriate authorization, please contact us at:
dwarkadheeshinnvsource@gmail.com
11. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent where applicable
Request information about how your data is used
Raise privacy-related concerns
Requests can be submitted to our privacy contact email.
12. Cookies and Similar Technologies
Our website or services may use cookies or similar technologies to maintain functionality, remember preferences, improve performance, analyze usage, or provide security.
You may be able to control cookies through your browser settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.
When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Zetbasket Delivery
Email: dwarkadheeshinnvsource@gmail.com
By using Zetbasket Delivery, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: August 15, 2026