Effective Date: May 15, 2026
Last Updated: May 15, 2026
Welcome to Zerviqo ("we", "our", or "us"). Zerviqo is an on-demand home services platform that connects customers with local service professionals ("Captains"). This Privacy Policy explains how we collect, use, store, and share your personal information when you use our mobile application or website.
By using Zerviqo, you agree to the collection and use of your information as described in this policy.
Full name
Phone number
Email address
Profile photo (optional)
We collect precise GPS location from your device when the app is in use to:
Match you with nearby service professionals
Enable real-time live tracking of your assigned Captain
Show relevant service providers in your area
Transaction amounts and history
Payment method type (wallet / Razorpay)
We do not store your card number, CVV, or bank account details. All payments are processed securely through Razorpay.
Service type, package selected, scheduled date/time
Address of service delivery
Completion PIN, booking status and history
Reviews and ratings submitted
Device type and operating system
FCM (Firebase Cloud Messaging) token for push notifications
App version
Purpose
Data Used
Create and manage your account
Name, email, phone
Process and deliver bookings
Location, address, booking details
Send job alerts and notifications
FCM token, booking status
Process payments and refunds
Payment method, transaction history
Match you with the nearest Captain
GPS location
Improve our services
Anonymised usage data
Resolve disputes
Booking records, reviews
Legal compliance
All data as required by law
We use the following third-party services that have their own privacy policies:
Service
Purpose
Privacy Policy
Razorpay
Payment processing
Firebase (Google)
Push notifications, analytics
firebase.google.com/support/privacy
Supabase
Database and authentication
Google Maps / OpenStreetMap
Maps and location display
We do not sell your personal data. We share data only:
With the Captain assigned to your booking (name, phone, address)
With payment processors (Razorpay) to complete transactions
With our hosting/infrastructure providers (Supabase) under strict data agreements
When required by law, court order, or government authority
Active account data: Retained for as long as your account is active
Booking history: Retained for 3 years for dispute resolution
Deleted accounts: Personal data removed within 30 days of deletion request
You have the right to:
Access your personal data
Correct inaccurate data
Delete your account and associated data
Withdraw consent for location tracking (note: this may affect app functionality)
Request a copy of your data
To exercise any of these rights, email us at
zerviqo.india@gmail.com
Zerviqo is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
We implement industry-standard security measures including:
SSL/TLS encryption for all data in transit
Row-Level Security (RLS) on all database tables
Secure token-based authentication (JWT)
No plain-text storage of passwords or payment credentials
We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the app after changes constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us:
Email:
zerviqo.india@gmail.com
Address: India
App: Zerviqo – Book Home Services