About us

Zodiac Express is dedicated to providing exceptional logistics and courier services to our customers, delivering reliability, speed, and efficiency. Our mission is to be the preferred logistics and courier partner, leveraging cutting-edge technology, a skilled workforce, and a global network to exceed our customers' expectations. We strive to create long-term partnerships with our clients, employees, and stakeholders, while upholding the highest standards of integrity, safety, and sustainability. We are committed to continuously improving our operations, fostering innovation, and delivering superior value to our customers, while making a positive impact on the communities we serve.

As a Delivery Service Partner (DSP) with Amazon, Zodiac 's experience may vary depending on various factors such as location, business size, operational setup, and market conditions. Here is a general overview of what you may expect as a DSP 

Entrepreneurial opportunity

Being a DSP with Amazon gives the opportunity to run business as an independent contractor. ZEPL has the freedom to make decisions related to hiring, fleet management, and operations, and to be your own boss.

Operational responsibilities

As a DSP, ZEPL is responsible for managing the day-to-day operations of your delivery business, including coordinating with Amazon, managing your team of drivers, overseeing vehicle maintenance, planning and optimizing delivery routes, and ensuring compliance with Amazon's policies and procedures.

High-paced environment

The delivery industry can be fast-paced, with tight schedules and high volume of packages to deliver, particularly during peak seasons. ZEPL manage multiple deliveries within strict time windows, handle unexpected challenges such as traffic or weather conditions, and maintain a high level of productivity and efficiency.

Technology-driven operations

Amazon provides DSPs with access to advanced technology and tools to manage deliveries, including a delivery app, GPS tracking, and routing software. ZEPLS use these technologies to effectively plan and optimize delivery routes, track and report on delivery performance, and communicate with Amazon and customers.

Team management

As a DSP, ZEPL is responsible for recruiting, hiring, training, and managing team of drivers. This includes providing training on safe driving practices, customer service, and Amazon's policies and procedures, as well as overseeing their performance, providing feedback, and addressing any issues that may arise.

Customer interactions

DSPs are often the face of Amazon to customers, as we deliver packages directly to customers' homes or businesses. Providing excellent customer service, including accurate and timely deliveries, handling customer inquiries or issues, and maintaining a professional demeanor, is a crucial part of the DSP experience.

Business growth opportunities

Amazon may provide support and resources to help ZEPL grow their businesses, such as access to Amazon's customer base, potential expansion into new delivery areas, and opportunities for additional services beyond basic package deliveries, depending on the contractual agreement and market conditions.

Challenges

Like any business, being a DSP may come with challenges, such as managing operational costs, dealing with competition, maintaining high driver retention rates, and navigating changes in Amazon's policies or procedures. Adaptability, problem-solving skills, and effective communication with Amazon and our team are key to overcoming these challenges.

Compliance and safety

As a DSP, ZEPL required to comply with all relevant laws, regulations, and licensing requirements related to package delivery, including safety regulations, labor laws, and other legal requirements. Ensuring the safety of your drivers, vehicles, and packages, and maintaining compliance with Amazon's policies and procedures is a top priority.