Last updated: 6 August 2026
Thanks for using Zentii. This page explains how to get help, what to expect when you contact us, and how to resolve the most common issues on your own.
Email: ronorowazoro6@gmail.com
We answer support requests in English. A real human reads every message — no chatbot, no auto-responder, no ticket queue. Most replies arrive within 2 business days. We don't have a phone line.
If your question is about privacy, data, or your rights under GDPR/CCPA, use the same email and prefix the subject line with [Privacy] so it routes correctly.
To help us resolve your issue quickly, please include:
Your iOS version (Settings → General → About → Software Version).
The Zentii version (Settings → scroll to the bottom of the home screen → "About").
What you were trying to do when the problem happened.
What happened instead — a screenshot of the error, if you can grab one. (You can paste a screenshot into your email; we never ask for your conversation history.)
Subscription status if your question is about Zentii Pro — active, expired, never subscribed, restored from another device.
We do not need your Apple ID password, your card number, or a screenshot of the chat you were trying to analyse. If anyone claiming to be from Zentii asks for those, it's a scam.
How do I subscribe to Zentii Pro? Tap "Unlock Zentii Pro" on the home screen (or follow the prompt when you hit the free-tier limit) and choose a plan. Payment is handled entirely by Apple — we never see your card.
How do I restore my subscription on a new device? On the paywall, tap Restore Purchases (below the legal links). If you were previously subscribed on the same Apple ID, Pro unlocks immediately.
How do I cancel? Open the iOS Settings app → tap your name → Subscriptions → choose Zentii → tap Cancel Subscription. Cancellation takes effect at the end of the current billing period. You keep Pro until then.
I cancelled but I'm still being charged. The subscription runs through the end of the period you already paid for. If you see a charge after the period ended, contact Apple support directly — we don't have access to your billing.
I was charged but Pro didn't unlock. Force-quit the app and reopen it. If that doesn't work, tap Restore Purchases on the paywall. If still nothing, email us — include the receipt email Apple sent you.
Where does the chat screenshot go? Only to NVIDIA NIM, our AI inference subprocessor. It's base64-encoded, sent over HTTPS, processed in-memory, and discarded when the analysis returns. We do not retain screenshots or transcripts on any Zentii server (because we don't operate servers). See our full Privacy Policy.
Does Zentii work without sending my screenshot to the cloud? No — the AI model runs on NVIDIA's hosted infrastructure, not on your device. If you decline the cloud-AI consent dialog on first use, you cannot run an analysis. The rest of the app (history, settings, paywall) still works.
Do I need an account? No. Zentii has no accounts, no logins, no profile. Your analysis history lives only on the device you used to create it.
Can I export my history? Yes — email ronorowazoro6@gmail.com and we'll send back a JSON file of every analysis you've saved.
The analysis missed something / got a flag wrong. Zentii's AI is a language model, not a mind reader. It can misread sarcasm, miss context, or over-flag a playful message. Treat the output as a second opinion, not the verdict.
The analysis failed with an error. The most common cause is a transient NVIDIA API issue. Tap Try Again on the error screen. If it keeps failing, check your network connection — the analysis requires internet access.
Why is the analysis slow the first time? The vision model takes a few seconds to "warm up" on a cold request. Later analyses in the same session are usually faster.
Why is my free-tier limit 2 per day? Running each analysis through a hosted AI model costs money. The free tier covers a casual user; heavy users can subscribe to Zentii Pro.
Which iOS versions does Zentii support? iOS 14.0 and later (see ios/Podfile). On iPad we run in compatibility mode and may not use the full screen.
Does Zentii work offline? Partially. You can browse your saved history offline, but analyses require an internet connection.
Where is my data stored on the device? In the iOS app sandbox. The technical paths are listed in §3 of the Privacy Policy.
Force-quit (swipe up from the app switcher).
Restart the device.
If it still won't open, delete and reinstall — your analysis history is device-local and will be lost; we'll be sad but it's recoverable.
Check Apple ID sign-in (Settings → [your name]).
Make sure "Ask to Buy" / "Screen Time" purchase restrictions aren't blocking the transaction (Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases).
Try again after restarting the app.
iOS Settings → Notifications → Zentii → enable Allow Notifications.
Make sure Focus / Do Not Disturb isn't suppressing the app.
Inside Zentii, re-engagement reminders are scheduled only after extended inactivity, so a freshly installed app won't notify for several days.
iOS Settings → Photos → Zentii → choose All Photos, Selected Photos, or None.
Return to Zentii and try again.
Recovering a chat screenshot you didn't save. Zentii never receives or stores your images; once you dismiss the share sheet, the image is gone.
Apple ID, App Store, or billing issues. Those go through Apple Support. We can confirm whether your subscription is active on our side, but we can't refund or modify your Apple account.
Third-party AI outputs. If the model produced an analysis you disagree with, we can pass feedback to the model team but we can't change the output retroactively.
If another user sends you content via Zentii that violates the law or our terms, forward it (with context) to ronorowazoro6@gmail.com with [Abuse] in the subject line. We review every report and reply within 5 business days.
We don't run a public status page (we have no servers). If a bug is widespread, check the App Store listing for an update note.
Known limitations:
Sticker-only messages are sometimes misread as empty. We filter them out on the OCR fallback path; the vision model occasionally returns them as text.
The free-tier counter is per-device, not per-Apple-ID. If you install Zentii on two iPhones, each gets its own 2/day allowance.
RTL languages (Arabic, Hebrew) are supported by the model but the UI is English-only.
App Store audit findings (internal)
Hosted policy URL: https://sites.google.com/view/zentiiprivacy/home