ZapTick AI – Privacy Policy & Support
Last Updated: June 2026
Welcome to ZapTick AI ("ZapTick", "we", "our", or "us"), a product operated by IHAVerse Limited.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the ZapTick AI mobile application and related services.
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1. Information We Collect
We may collect the following types of information:
Account Information
When you create an account, we may collect:
* Name
* Email address
* Username
* Profile information
Educational Information
To provide personalized tutoring services, we may collect:
* Learning goals
* Subjects of interest
* Quiz and assessment results
* Study progress and performance data
Device Information
We may automatically collect:
* Device type
* Operating system version
* App version
* Language settings
* IP address
* Device identifiers
Usage Information
We may collect:
* Features used
* Session duration
* App interactions
* Crash reports
* Analytics data
AI Conversation Data
When you interact with ZapTick AI, we may process:
* Messages sent to the AI
* Responses generated by the AI
* Learning preferences
* Conversation history
* Safety-related interactions
This information is used to provide and improve our services and maintain a safe learning environment.
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2. How We Use Information
We use collected information to:
* Provide AI tutoring services
* Personalize learning experiences
* Improve educational recommendations
* Authenticate users and verify accounts
* Provide customer support
* Monitor app performance
* Detect fraud and abuse
* Comply with legal obligations
* Improve AI model quality and platform functionality
* Enable parental supervision and safety features for student accounts
* Identify potentially harmful or inappropriate interactions
* Promote responsible and safe use of the platform
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3. Data Sharing
We do not sell personal information.
We may share information with trusted third-party service providers that help us operate our services.
Service Providers
These may include:
* AWS cloud infrastructure services
* MongoDB Atlas database services
* Email delivery and verification services
* Authentication services
* Analytics and monitoring services
* Customer support providers
These providers are contractually required to protect your information and use it only for authorized purposes.
Parent or Guardian Accounts
Where parental supervision features are enabled, certain safety-related information and activity alerts may be made available to a linked parent or guardian account to help monitor and support the student's learning and well-being.
Legal Requirements
We may disclose information if required by:
* Applicable laws
* Court orders
* Government requests
* Protection of legal rights
* Prevention of fraud, abuse, or security threats
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4. Data Storage and Security
User data is securely stored using AWS cloud infrastructure and MongoDB Atlas databases.
We implement reasonable technical and organizational safeguards, including:
* Encrypted data transmission using HTTPS/TLS
* Secure cloud infrastructure
* Access controls and authentication protections
* Monitoring against unauthorized access
* Security measures designed to prevent misuse and data breaches
However, no method of electronic storage or transmission over the Internet is completely secure, and absolute security cannot be guaranteed.
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5. Data Retention
We retain personal information only for as long as necessary to provide our services and comply with legal obligations.
Account Data
Account information is retained while your account remains active.
Learning Data
Educational progress, assessments, and learning records are retained while your account remains active to provide continuity of learning.
AI Conversation Data
AI conversation data may be retained for up to 24 months to improve service quality, troubleshoot issues, enhance learning experiences, and maintain platform safety.
Analytics Data
Usage and analytics information may be retained for up to 26 months.
Deleted Accounts
When you request account deletion:
* Personal information is deleted or anonymized within 30 days.
* Backup copies may remain for up to 90 days.
* Certain information may be retained longer where required by law, security, fraud prevention, dispute resolution, or compliance obligations.
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6. Account Deletion and User Rights
Users may:
* Access their information
* Correct inaccurate information
* Request deletion of their account
* Withdraw consent where applicable
* Contact us regarding privacy concerns
Account and data deletion requests can be made through the app settings or by contacting us.
Verified deletion requests are generally processed within 30 days.
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7. Children's Privacy and Parental Controls
ZapTick AI is designed primarily for students and educational use.
If users are below the age required by applicable laws, parental or guardian consent may be required.
ZapTick AI provides parental supervision features to help parents support and monitor their children's learning activities.
When parental controls are enabled, AI systems may analyze student interactions to identify potentially inappropriate, unsafe, harmful, or concerning queries and activities.
If such activity is detected, safety-related alerts, summaries, or notifications may be displayed on the linked parent or guardian dashboard.
These features are intended solely to promote student safety, responsible learning, and healthy digital behavior.
We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected improperly, we will promptly delete such information.
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8. International Data Transfers
Your information may be processed and stored in countries outside your country of residence where our service providers operate.
We take reasonable measures to ensure adequate protection of personal information during international data transfers.
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9. Third-Party Services
ZapTick AI may use third-party services such as:
* AWS cloud services
* MongoDB Atlas
* Email delivery and verification services
* Analytics and monitoring services
* Authentication services
These services may collect and process information according to their own privacy policies.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted within the application and/or on our website.
Continued use of ZapTick AI after changes become effective constitutes acceptance of the revised Privacy Policy.
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11. Contact Us
IHAVerse Limited
ZapTick AI Support
Email: support@zaptick.ai
Website: https://zaptick.ai
Response Time: Typically within 24–48 hours.
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Support
For questions, account deletion requests, or privacy concerns, please contact:
Email: support@zaptick.ai
We typically respond within 24–48 hours.