Experience

Organization : Level3 Carrier Limited

Organization’s Business : International Internet Gateway (IIG)

Department : Network Operation Center

From-To : July 2021- Current employee

Responsibilities :

• Supporting the monitoring team.

• Looking into the ticketing system.

• Looking into client complaint mails.

• Communicating with clients regarding their complaints.

• Looking into complaint investigations if they are done properly.

• Checking into the client graphs repeatedly for any anomaly.

Area of Experiences : Juniper

Organization : BDCOM Online Limited

Organization’s Business : ISP, Data Communication

Department : Network Operation Center

From-To : 12-12-2018 - Current employee

Responsibilities :

• Ensuring the technical support to clients through online ticketing system;

• Providing the best supports to clients over the phone, emails, by answering questions, providing information; making referrals, and assuring appropriate follow up;

• Providing onsite technical supports to clients Data/Internet if needed;

• Doing the logical portion of a connectivity to handover the link, to ensure proper bandwidth and to register new devices with the network;

• Monitoring the network System through network monitoring tools Nagios, NMS, SolarWinds and taking immediate steps in case of any alert or fault;

• Escalating the network fault correlation and transfer to the appropriate department;

• Supporting Layer-2, Layer-3 connectivity and troubleshooting to resolve issues;

• FTTX, MPLS, VOIP network troubleshooting, escalation;

• Configure and install various network devices and services (e.g. routers, switches, firewalls, VPN);

• Providing AVLS support.

Area of Experiences : MikroTik Router, Cisco Router, Linux server, Iptsp, AVLS.

Organization : Service Solution Pvt. Ltd.(SSL)

Organization’s Business : Outsourcing

Department : Call Centre

From-To : 06-15-2017 - 07-17-2017

Responsibilities :

• To receive the customers' calls and answer their quarries;

• To keep their data into CRM entry.

Area of Experiences : Call Centre

Organization : National Ideal School and College

Organization’s Business : Educational Institution

Department : English

From-To : 06-15-2017 - 07-17-2017

Responsibilities :

• To take classes to the students with precise and understandable manner.

• To make queries for class test and final exam.

• To check the exam sheets and marking them on this basis of their performance.

Area of Experiences : Teaching

Organization : Kazal Brothers Limited

Organization’s Business : Publisher

Department : English

From-To : November 2015 - March 2016

Responsibilities :

• Used to focus on the developmental of the writing and editing.

• Used to analyze the structural edit.

• Used to work on line editing/proofing editing.

Area of Experiences : Writing

Organization : Aloron International School and College

Organization’s Business : Educational Institution

Department : English

From-To : February 2012 - February 2016

Area of Experiences : Teaching