After nine years in business, InvisibleShield at CF Richmond Centre has closed. Saturday August 31, 2019 was our last day of business. We want to thank all our wonderful customers for your unwavering support and love for InvisibleShield. We appreciate all the feedback you have provided us and it has enabled us to serve you better each time.

It has been our pleasure to serve you and you will be dearly missed. Please visit the CPR Cell Phone Repair locations in Surrey and Vancouver for your future warranty and new purchase needs, and stop by at our friends Gadget Ali in the mall or at Metrotown if you ever swing by. We would love to serve you again but we must say goodbye for now.

Please click the images below for more information:

FAQ

Why did this location shut down?

A multitude of factors were the driving force behind our closure. These factors include shifting trends in the consumer electronics market, changing consumer behaviour, declining business in the mall and the feasibility of businesses like this today. As much as we would like to stay open and continue to serve you, we have determined it was unfeasible and that we would be better off closing. While we were an independently owned and operated franchise, many of these factors had driven a large and wealthy conglomerate's corporately-owned store out of the mall just a few months before we followed them out the door (yes, we are talking about the old Richmond Samsung store).

What happened to my hold(s) or special request(s)?

If you are a customer who requested a hold on an inventory item or a non-inventory item to be stocked for your pickup, we regretfully inform you that all holds and special requests have been returned to ZAGG upon our closure. As we were never related to CPR locations (all of us being our own independent franchises), we could not have transferred our stock (including holds and requests) to any one of them. You can obtain the product(s) you want through a CPR location; we suggest you contact each location to learn if they stock what you want (or have the ability to order it for you). If they are completely unable to stock the product, you must purchase it or obtain a replacement on zagg.com (be sure to use zagg.com/us and not zagg.com/eu).

Will the warranty procedure remain the same?

The warranty procedure will remain the same (return product to be replaced, pay for replacement if necessary, provide email address and receive replacement). However, please note that keeping your receipt is recommended as you'll have an easier time with your warranties if you can show it to them. Also, you will be paying a few dollars more for your replacements as we've heard from our customers that these locations charge $10-$12 to replace a phone screen protector (vs. the $8 we used to charge).

Will there ever be another location in or closer to Richmond?

This isn't something we would know since we will not be opening another location in the foreseeable future. However, if we do find out a new ZAGG/InvisibleShield or CPR location has opened in the area, we will add information about it (or them, if multiple locations have opened) to this website.

Please note that our phone number is no longer active, but we can still be reached on our Facebook page (which will continue to be monitored by our old assistant manager) and email (zaggvancouver@gmail.com) if you have any more questions, want to learn more about our closure or just want to have a chat with our old assistant manager.